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Compare Liveperson LiveEngage vs Comm100 Live Chat

Comparison Summary

For Liveperson LiveEngage vs Comm100 Live Chat comparison, Our AI algorithm looked at 1505 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson LiveEngage and Comm100 Live Chat to solve their respective business needs.

Pros and cons of Liveperson LiveEngage and Comm100 Live Chat

Liveperson LiveEngage is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as Comm100 Live Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

Both Liveperson LiveEngage and Comm100 Live Chat are Live Chat software, peers recommend Liveperson LiveEngage for contact list management where as Comm100 Live Chat is more known for communication management and helpdesk management .

logo Liveperson LiveEngage

Focus area

Liveperson LiveEngage is better than Comm100 Live Chat for

Software Failure Risk

  • medium

logo Comm100 Live Chat

Focus area

Comm100 Live Chat is better than Liveperson LiveEngage for

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Age

1995

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

21

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management




call transcription


sales call management

call transcription


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • chat

  • website

  • video

  • phone calls

  • mobile

  • support groups

  • mobile app

  • e-mail

  • Skype

  • display advertisement

  • offline

  • point of sale

  • See 9 more
  • chat

  • website

  • video

  • phone calls

  • mobile

  • support groups

  • mobile app

  • e-mail

  • Skype

  • display advertisement

  • offline

  • point of sale

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting