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Compare Kayako vs SolarWinds Service Desk

Failure Risk Guidance Security Report ?

Failure Risk for Kayako medium Failure Risk for SolarWinds Service Desk medium
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Comparison Summary

This comparison report of Kayako vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 10681 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kayako and SolarWinds Service Desk

Kayako, SolarWinds Service Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

"A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring t...he right team member for your company is crucial, and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers. " - Brittany Ferguson

"We were really looking for something that would be a service, rather than just a product and that was evident with Service Desk from day one. " - Ryan Maier

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kayako

Focus area

Kayako is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Kayako for

Software Failure Risk

  • medium

About

Help Desk Software Kayako Unified Customer Service Software

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

57

61

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (452)

Read Reviews (640)

engagement management

Read Reviews (124)

Read Reviews (46)

engaging and following up

Read Reviews (75)

Read Reviews (35)

knowledge management

Read Reviews (107)

Read Reviews (116)

creating knowledge base

Read Reviews (8)

Read Reviews (5)

sharing knowledge

Read Reviews (1)

Read Reviews (6)

workflow management

Read Reviews (51)

Read Reviews (258)

communication management

Read Reviews (41)

Read Reviews (69)

sending & publishing communications

Read Reviews (14)

Read Reviews (51)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (14)

customer feedback management

Read Reviews (27)

Read Reviews (71)

measuring customer satisfaction

Read Reviews (19)

Read Reviews (46)

measuring net promoter score

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (24)

Read Reviews (0)

customise loyalty program

Read Reviews (14)

Read Reviews (0)

identify target customers

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (13)

Read Reviews (60)

contact list management

Read Reviews (13)

Read Reviews (6)

customer case management

Read Reviews (13)

Read Reviews (8)

content management

Read Reviews (8)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (2)

rating and review management

Read Reviews (7)

Read Reviews (13)

touchpoint management

Read Reviews (5)

Read Reviews (0)

channel management

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (19)

lifetime value management

Read Reviews (5)

Read Reviews (2)

sales document management

Read Reviews (3)

Read Reviews (103)

contract management

Read Reviews (2)

Read Reviews (99)

revenue cycle management

Read Reviews (2)

Read Reviews (2)

campaign management

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (4)

performance management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (10)

promotion management

Read Reviews (1)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (7)

license management

Read Reviews (0)

Read Reviews (5)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting