InMoment vs. SmartSurvey: Customer Feedback Management Solution Comparison 2025

Overview: InMoment and SmartSurvey as Customer Feedback Management Category solutions.

InMoment and SmartSurvey both excel in customer feedback management, with distinct strengths. InMoment is tailored for large enterprises focused on data analysis and international market expansion. SmartSurvey is ideal for diverse sectors like government, emphasizing compliance and efficiency. Both support various feedback and survey tools, but differ in user segments, industry focus, and operational alignment, making each suitable for different business needs.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

InMoment and SmartSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment excels in collecting feedback, measuring net promoter scores, and engaging conversational surveys. It addresses large businesses' needs for advanced customer insights. read more →

SmartSurvey focuses on feedback collection and engaging surveys while managing communications, appealing to organizations prioritizing interaction and outreach. read more →

Business Goals

InMoment aids in improving customer satisfaction and supports large enterprises in expanding into international markets while scaling best practices. read more →

SmartSurvey aims to enhance customer satisfaction, build brand awareness, and improve efficiency, aligning with goals for various industry verticals. read more →

Core Features

InMoment offers analytics, integration, and AI-powered tools, meeting the needs of enterprises seeking comprehensive data handling and migration ease. read more →

SmartSurvey provides robust compliance features, security, and custom reports, catering to industries with strict data management requirements. read more →

Vendor Support

InMoment provides 24/7 support with options like email and chat, crucial for large enterprises requiring constant accessibility. read more →

SmartSurvey offers extensive support, including 24/7 availability, aligning with the needs of mid-market organizations seeking reliable assistance. read more →

Segments and Industries

InMoment primarily serves large enterprises and tech industries, showing its strength in complex environments needing sophisticated solutions. read more →

SmartSurvey serves diverse sectors like government and education, indicating its adaptability to various operational frameworks. read more →

Operational Alignment

InMoment fits seamlessly into the workflows of large enterprises, focusing on data-driven decision-making and sophisticated user engagement. read more →

SmartSurvey integrates into varied organizational structures, from education to transportation, emphasizing flexibility and efficiency. read more →