InMoment vs. Qualtrics CoreXM: Comparing Best Customer Feedback Management Solutions 2026

Overview: InMoment and Qualtrics CoreXM as Customer Feedback Management Category solutions.

InMoment and Qualtrics CoreXM are robust solutions within the customer feedback management space. InMoment excels in analytics and custom reporting, appealing to large and enterprise businesses in IT-related fields. In contrast, Qualtrics CoreXM shines with its vast analytics and data import features, widely serving mid-market and small businesses in education and research industries. Both platforms offer a range of support options, but Qualtrics CoreXM emphasizes continuous support services more heavily.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Top use cases: InMoment vs Qualtrics CoreXM

Use cases tied to InMoment and Qualtrics CoreXM from verified data sources. Click any use case for supporting evidences.

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Top Capabilities: InMoment vs Qualtrics CoreXM

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: InMoment vs Qualtrics CoreXM

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: InMoment vs Qualtrics CoreXM

Share of peer evidence by company size for InMoment and Qualtrics CoreXM. Each product segments add up to 100%. Click any segment for supporting evidence.

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Key Capabilities Supported InMoment specializes in collecting feedback and measuring net promoter scores. It is tailored for engaging conversational surveys. → Qualtrics CoreXM is adept at collecting feedback and engaging through conversational surveys. Helpdesk management and market research are also key offerings. →
Business Goals InMoment targets improving customer satisfaction and acquiring new customers. Its features focus on brand engagement. → Qualtrics CoreXM helps improve customer satisfaction and aims to grow market share and build brand awareness. →
Core Features InMoment's strengths are analytics and custom reporting, crucial for large enterprises. → Qualtrics CoreXM boasts superior analytics and custom reports, along with extensive data import capabilities. →
Vendor Support InMoment provides 24/7 support along with email and chat options. → Qualtrics CoreXM offers extensive 24/7 support, including phone and chat services. →
Segments and Industries InMoment primarily serves large enterprises and the computer software industry. → Qualtrics CoreXM serves mid-market to small businesses, with a strong presence in education and research sectors. →
Operational Alignment InMoment aligns with IT service workflows, suited for complex environments of larger enterprises. → Qualtrics CoreXM fits smoothly into mid-market and smaller business operations, particularly in educational and research settings. →
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InMoment and Qualtrics CoreXM: Best activities based on customer satisfaction

InMoment in Action: Unique Activities

How does InMoment facilitate Collecting Feedback?
InMoment facilitates gathering customer feedback using various channels including text messages, voice, and video. The platform offers Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys, and it includes text and sentiment analysis features for deeper insights. While InMoment provides comprehensive feedback collection capabilities, it lacks a feature to close the client feedback loop.
"...I use the Intercom/Wootric API so I can send a CSAT to customers via Intercom chat...." Peer review by Administrator
What makes InMoment ideal for Engaging Conversational Surveys?
InMoment Engaging Conversational Surveys provide a platform for businesses to gather and manage customer feedback, enabling them to engage with customers through interactive conversations. The system facilitates tracking and responding to customer feedback, allowing for action-oriented improvements. The platform's functionality is limited by the lack of robust categorization options for tagging feedback.
"...The ease of managing reviews and the ability to follow up with clients weather a good or bad experience quick, precise and easy to use..." Peer review by Daniel M., Hospitality
What benefits does InMoment offer for Social Media Management?
InMoment provides tools for managing social media programs. These tools include social media program management, dashboard reporting, and advanced analytics. The platform enables businesses to analyze customer and employee experience data, including social media feedback, to inform business strategy.
"...To date, the program has helped us generate over 12,000 recommendations posted to social media sites which resulted in impressions on over 2,000,000 friends and followers newsfeeds...." Peer review by Jeremy Morgan, SVP - Marketing & Consumer Insights, Smashburger, Smashburger
What Are the key features of InMoment for Helpdesk Management?
The Helpdesk Management capabilities of Inmoment allow for real-time feedback collection and analysis, facilitating improved customer satisfaction monitoring and agent performance evaluation. The platform enables easy integration with other systems and provides quick, helpful support. The lack of integration with CRM or help desk records limits its functionality.
"...The easy integration through Intercom and the quick, helpful and professional support!...." Peer review by Simon S, Product Manager
What makes InMoment ideal for Contact List Management?
Inmoment Contact List Management provides tools for gathering real-time feedback, allowing for timely coaching of customer-facing staff. It facilitates the creation of contact lists for targeted outreach and helps companies understand customer sentiment and identify areas for improvement. However, the system has limitations in its ability to scale and personalize customer contact strategies.
"...Management tool and will contact the customers who have rated ..." Case Study Sky

Qualtrics CoreXM in Action: Unique Activities

What Are the key features of Qualtrics CoreXM for Market Research?
Qualtrics provides a comprehensive platform for market research, offering a depth of features not found in other platforms. It enables users to create and conduct intricate surveys, collect and analyze data, and gain actionable insights. However, Qualtrics’ focus on academic research limits its capabilities for specific market research needs.
"...I am creating a survey for a research study at the NYU School of Medicine, that asks about the use of novel psychoactive substances and their sexual effects...." Peer review by Patricia A., Education

News

Latest InMoment news

InMoment - Overview, News & Similar companies

Press Ganey Forsta is acquiring InMoment to enhance its customer experience technology and expand AI-driven insights across industries. This acquisition aims to combine both companies' capabilities to deliver advanced experience technology solutions.

26/07/2026 - source

Latest Qualtrics CoreXM news

Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI

Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.

08/09/2026 - source