Overview: InMoment and Qualtrics CoreXM as Customer Feedback Management Category solutions.
InMoment and Qualtrics CoreXM are robust solutions within the customer feedback management space. InMoment excels in analytics and custom reporting, appealing to large and enterprise businesses in IT-related fields. In contrast, Qualtrics CoreXM shines with its vast analytics and data import features, widely serving mid-market and small businesses in education and research industries. Both platforms offer a range of support options, but Qualtrics CoreXM emphasizes continuous support services more heavily.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.
InMoment and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment specializes in collecting feedback and measuring net promoter scores. It is tailored for engaging conversational surveys. read more →
Qualtrics CoreXM is adept at collecting feedback and engaging through conversational surveys. Helpdesk management and market research are also key offerings. read more →
Business Goals
InMoment targets improving customer satisfaction and acquiring new customers. Its features focus on brand engagement. read more →
Qualtrics CoreXM helps improve customer satisfaction and aims to grow market share and build brand awareness. read more →
Core Features
InMoment's strengths are analytics and custom reporting, crucial for large enterprises. read more →
Qualtrics CoreXM boasts superior analytics and custom reports, along with extensive data import capabilities. read more →
Vendor Support
InMoment provides 24/7 support along with email and chat options. read more →
Qualtrics CoreXM offers extensive 24/7 support, including phone and chat services. read more →
Segments and Industries
InMoment primarily serves large enterprises and the computer software industry. read more →
Qualtrics CoreXM serves mid-market to small businesses, with a strong presence in education and research sectors. read more →
Operational Alignment
InMoment aligns with IT service workflows, suited for complex environments of larger enterprises. read more →
Qualtrics CoreXM fits smoothly into mid-market and smaller business operations, particularly in educational and research settings. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
How does InMoment facilitate Collecting Feedback?
How can InMoment optimize your Engaging Conversational Surveys Workflow?
How efficiently Does InMoment manage your Helpdesk Management?
What Are the key features of InMoment for Contact List Management?
Qualtrics CoreXM in Action: Unique Use Cases
What solutions does Qualtrics CoreXM provide for Market Research?
Alternatives
Integrations
Few InMoment Integrations
Few Qualtrics CoreXM Integrations
News
Latest InMoment News
InMoment Named to Constellation ShortList for Conversational Intelligence for Customer Service
InMoment has been named to the Constellation ShortList for Conversational Intelligence for Customer Service.
Latest Qualtrics CoreXM News
State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo
The State Board of Education is partnering with Qualtrics to transform K-12 education.
How does InMoment facilitate Social Media Management?