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Compare InMoment vs GetFeedback

Comparison Summary

This comparison report of InMoment vs. GetFeedback is based on a specific set of business needs and context. The comparison uses 6376 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and GetFeedback

InMoment, GetFeedback, Thematic, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment was founded in 2002. It covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

GetFeedback was established in 1999. GetFeedback focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

Software Failure Risk

  • low

logo GetFeedback

Focus area

GetFeedback is better than InMoment for

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Feedback Management Tool to Collect, Integrate, Visualize CX data

Age

2002

1999

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

63

Total Goals
(we found evidences for)

15

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management

contract management

proposal & quote management


conference call management




segmentation and targeting


category management



touchpoint management


content management


knowledge management





sales call management




business development




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • mobile

  • chat

  • offline

  • point of sale

  • website

  • social media

  • text SMS

  • video

  • review sites

  • Slack

  • Amazon

  • Twitter

  • Yelp

  • mobile app

  • See 16 more
  • promotions

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • mobile

  • chat

  • offline

  • point of sale

  • website

  • social media

  • text SMS

  • video

  • review sites

  • Slack

  • Amazon

  • Twitter

  • Yelp

  • mobile app

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting