Overview: InMoment and Feedier as Customer Feedback Management Category solutions.

InMoment and Feedier are both customer feedback management solutions tailored to distinct operational needs. InMoment excels in engaging conversational surveys and extensive analytics, fitting large enterprises in tech-related industries. Feedier, with a focus on loyalty management and communication systems, suits diverse industries including marketing and education. InMoment provides robust support, ideal for users prioritizing constant availability. Conversely, Feedier's features are practical for smaller-scale setups, emphasizing brand awareness and digital presence enhancement.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Feedier: Feedier is an AI-driven Customer Intelligence platform. It elevates digital transformation with its intuitive design.

InMoment and Feedier: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment facilitates collecting feedback, using net promoter scores, and managing helpdesks, aligning with companies that need comprehensive feedback data and operational support. read more →

Feedier focuses on conversational surveys and loyalty management, aligning with businesses keen on improving communication and customer engagement. read more →

Business Goals

InMoment helps improve customer satisfaction, acquire new customers, and scale best practices, fitting well with companies focusing on internal improvements and customer retention. read more →

Feedier aids in improving digital and social presence and growing market share, aligning with brands focusing on expanding their digital footprint and brand awareness. read more →

Core Features

InMoment stands out with features like custom reports and advanced analytics, supporting users needing deep insights and reporting capabilities. read more →

Feedier is known for custom reports and data import features, suitable for users who prioritize easy data handling and adaptation. read more →

Vendor Support

InMoment offers 24/7 support, including phone and chat options, which is crucial for users who require immediate assistance round the clock. read more →

Feedier provides mainly 24/7 and chat support, which is preferable for users seeking consistent and reliable customer service without complex needs. read more →

Segments and Industries

InMoment is popular among large enterprises in the tech sector, reflecting its capability to handle complex, large-scale feedback processes. read more →

Feedier finds its niche in marketing, education, and software industries, particularly with mid-sized enterprises seeking focused engagement tools. read more →

Operational Alignment

InMoment fits well into workflows of large-scale enterprises, supporting complex environments with diverse feedback and engagement needs. read more →

Feedier aligns with smaller operational setups, focusing on communication and brand presence, suited for organizations with sharp engagement goals. read more →