cuspera logo CUSPERA

InMoment vs Alchemer Enterprise Feedback Management Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InMoment vs. Alchemer Enterprise Feedback Management Platform is based on a specific set of business needs and context. The comparison uses 9233 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Alchemer Enterprise Feedback Management Platform

InMoment, Alchemer Enterprise Feedback Management Platform, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Alchemer Enterprise Feedback Management Platform focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.

"Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DN...A. " - Suzie Dieth

"We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. " - Tor S

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

Software Failure Risk

  • low

logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than InMoment for

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Online Survey Software that helps you transform to a truly customer-centric organization

Age

2002

2006

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

70

71

Total Goals
(we found evidences for)

15

16

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management

contract management

proposal & quote management


conference call management




segmentation and targeting


category management



touchpoint management


content management



knowledge management




create learning path


courses & assessment

create learning path


sales call management


community marketing


business development


community building



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • website

  • social media

  • offline

  • text SMS

  • phone calls

  • promotions

  • video

  • chat

  • user generated content

  • blogs

  • games

  • mobile

  • Slack

  • events

  • trade shows

  • causes and charity

  • point of sale

  • on premises

  • LinkedIn

  • Facebook

  • See 18 more
  • e-mail

  • website

  • social media

  • offline

  • text SMS

  • phone calls

  • promotions

  • video

  • chat

  • user generated content

  • blogs

  • games

  • mobile

  • Slack

  • events

  • trade shows

  • causes and charity

  • point of sale

  • on premises

  • LinkedIn

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting