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Compare Hotjar vs FullStory

Comparison Summary

For Hotjar vs FullStory comparison, Our AI algorithm looked at 9212 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Hotjar and FullStory to solve their respective business needs.

Pros and cons of Hotjar and FullStory

Hotjar is more suited to businesses that require Engagement Management with Website and Customer Feedback Management with Website where as FullStory is focused towards Engagement Management with Website and Products & Pricelist Management .

logo Hotjar

Focus area

Hotjar is better than FullStory for

Software Failure Risk

  • medium

logo FullStory

Focus area

Software Failure Risk

  • medium

About

Hotjar - Heatmaps, Visitor Recordings, Conversion Funnels, Form ...

FullStory - Digital Experience Analytics, Session Replay, Heatmaps

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

86

64

Total Goals
(we found evidences for)

17

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring net promoter score

measuring customer satisfaction



generation of new leads



content management

searching for content

content publishing


training & onboarding


helpdesk management



communication management

tracking & monitoring communications

sending & publishing communications


campaign management


conversion management


social media management

social media analytics

scheduling post to social media




products & pricelist management




rating and review management



sales document management

contract management

proposal & quote management


lead qualification

lead qualification: behavioural


sales call management



competitive intelligence


contact list management


workflow management


knowledge management


social media marketing






loyalty management

customise loyalty program



referral management



account management



customer case management


segmentation and targeting


lifetime value management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve consistency

  • Improve stakeholder relations

  • Build brand awareness

  • Reduce bounce

  • Improve visibility

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve efficiency

  • Grow market share

  • Improve ROI

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more
  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting