Introducing Hiver and TestBox
Hiver, TestBox, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
TestBox focuses on Knowledge Management with Chat, Groups Management, Engagement Management with Chat, Sales Document Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Hiver and TestBox: Best activities based on customer satisfaction
Hiver in Action: Unique Activities
How does Hiver facilitate Collaboration?
"...Great visibility of shared mailboxes enabling teams and improving upon GSuite collaboration...." Peer review by John B, IT & Communications Manager
How can Hiver enhance your Helpdesk Management process?
"...When we were still in our trial, their support team helped us get setup and fixed something that was causing problems for us...." Peer review by Michael N, CEO, Transportation/Trucking/Railroad
How does Hiver facilitate Communication Management?
"...Hiver allows you to easily manage incoming emails and track salespeople's productivity...." Peer review by Catherine Boone
What benefits does Hiver offer for Workflow Management?
"...We all love how easy it makes collaboration and smooth workflow...." Peer review by Carl M.
How does Hiver address your Customer Feedback Management Challenges?
"...Customer Surveys (CSAT) Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails...." Gmail-based customer service solution for teams
TestBox in Action: Unique Activities
How can TestBox enhance your Knowledge Management process?
"...Automated Ticket Deflection (e.g., Answer Bot) Provide automated responses to answer common customer questions by serving articles from the knowledge base either in live chat or via email...." TestBox: Solutions
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Improve stakeholder relations
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Hiver | TestBox | |
|---|---|---|
| Peer score | 4.5 | 4.0 |
| Peer insights | 1567 | 62 |
| Top industries |
Financial Services 12.0%
Marketing And Advertising 12.0%
Internet 11.0%
|
|
| SMB and Mid-Market | 89.0% | 0.0% |
| Enterprise | 11.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Hiver news
Hiver Launches Hiver Omni, an Agentic Omnichannel Platform Built for ...
Hiver has launched Hiver Omni, an omnichannel customer service platform designed for complex support. The platform integrates AI to manage and resolve customer issues across various channels like email, live chat, and social media, enhancing support operations by maintaining current knowledge and identifying performance gaps. Hiver Omni is now available for trial and demo.
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