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Compare Helpshift vs Re:amaze

Comparison Summary

For Helpshift vs Re:amaze comparison, Our AI algorithm looked at 5335 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpshift and Re:amaze to solve their respective business needs.

Pros and cons of Helpshift and Re:amaze

Helpshift is more suited to businesses that require Customer Feedback Management and Engagement Management with Mobile where as Re:amaze is focused towards Customer Feedback Management with Social Media and Engagement Management with Chat .

logo Helpshift

Focus area

Software Failure Risk

  • low

logo Re:amaze

Focus area

Re:amaze is better than Helpshift for

Software Failure Risk

  • low

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Re:amaze - Customer service, live chat, and helpdesk ...

Age

2011

Financials

SERIES C

SEED

Business Need

Total Processes
(we found evidences for)

52

46

Total Goals
(we found evidences for)

14

6

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


knowledge management


contact list management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management




conversion management


touchpoint management


channel management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Improve digital and social presence

  • See 3 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • website

  • Facebook

  • Twitter

  • phone calls

  • user generated content

  • blogs

  • omnichannel

  • Instagram

  • text SMS

  • Slack

  • mobile

  • offline

  • point of sale

  • promotions

  • review sites

  • Amazon

  • on premises

  • See 17 more
  • chat

  • social media

  • e-mail

  • website

  • Facebook

  • Twitter

  • phone calls

  • user generated content

  • blogs

  • omnichannel

  • Instagram

  • text SMS

  • Slack

  • mobile

  • offline

  • point of sale

  • promotions

  • review sites

  • Amazon

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting