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Helpshift vs HubSpot Service Hub: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Helpshift vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 6792 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpshift and HubSpot Service Hub

Helpshift, HubSpot Service Hub, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. " - Cassandra Beasley

"A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. " - Doug Dotts

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpshift

Focus area

Helpshift is better than HubSpot Service Hub for

Software Failure Risk

  • low

logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than Helpshift for

Software Failure Risk

  • medium

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Customer service software to answer customer queries and issues.

Age

2011

2006

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

52

76

Total Goals
(we found evidences for)

14

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up




knowledge management


contact list management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management

proposal & quote management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management




lead qualification

lead qualification: technographic


generation of new leads


conversion management


relationship management


advocacy management









discount management


promotion management


pipeline management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more
  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting