Comparison Summary
Introducing Groove and Channels
Groove, Channels, Yesware, Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Groove covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Sales Call Management with Phone Calls, etc.
Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
"We thought we had found a good solution for reps who didn’t want to be working in Salesforce, but our sales team found Outreach to be too complicated. " - Bart Johnson
"Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! " - Piotr Wieczorek
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Sales engagement software that drives efficiency at every stage of the sales process
Data powered Phone system that turns customer data into excellent service enabling customer engagement
Age
2012
2014
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
73
31
Total Goals
(we found evidences for)
11
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve ROI
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Improve internal communications
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Improve visibility
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Launch new products
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Grow market share
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Scale best practices
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Improve efficiency
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Establish thought leadership
- See 8 more
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
- See 1 more
Top Channels
Channels Used
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phone calls
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offline
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mobile
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e-mail
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mobile app
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video
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events
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trade shows
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point of sale
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on premises
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channel partners
- See 8 more
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phone calls
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offline
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mobile
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e-mail
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mobile app
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video
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events
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trade shows
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point of sale
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on premises
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channel partners
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
