Channels Overview

This is a summary of the comprehensive capabilities and benefits of Channels based on over 506 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Channels, Kixie Integrated Voice, myphoner, Dialpad Ai Voice, Dialshree, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Channels is right for your needs? Our Cuspera AI engine can evaluate how Channels fits your specific business needs, industry, and context. Get your personalized assessment report today.

Channels supports business activities such as:

  • Call Recording
  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Social Media Analytics
  • Workflow Management

Channels can help you with many business goals, such as Improve Efficiency, Increase Sales & Revenue, Acquire Customers, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls Mobile and E-Mail for these needs. As a solution, Channels's capabilities include Recording, Dashboard, Widgets, etc.

Channels was founded in 2014. Consumer Services Vertical is its biggest customer base.

Reviews

"Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone ...numbers took my customer service to the next level. Contact management and getting back to clients went from painful to as easy as it can be. " - Jan Bi yk

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Channels solved their Sales Engagement needs. Cuspera uses 506 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using Channels.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Call Recording , Helpdesk Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using Channels.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls and Mobile

4.96/5 ★

Read Reviews (38)

"...It is a fairly easy application to use and as you get involved with it, your knowledge therefore increases your speed when working on it has a very good sound quality, in a job where calls are endless crazyCall has been very useful to power record calls in an orderly manner, to track the cases we have in favor and negatively this application has managed to improve our performance and increase our quality of service...."
Helpdesk Management with Phone Calls

4.57/5 ★

Read Reviews (34)

"...This means no more interview-like customer support calls! Boilerplate...." Channels Press Room
Tracking & Monitoring Communications with Phone Calls

4.87/5 ★

Read Reviews (17)

"...Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance...."
PEER EXPERIENCES
Call Recording with Phone Calls and Mobile

4.96/5 ★

Read Reviews (38)

"...It is a fairly easy application to use and as you get involved with it, your knowledge therefore increases your speed when working on it has a very good sound quality, in a job where calls are endless crazyCall has been very useful to power record calls in an orderly manner, to track the cases we have in favor and negatively this application has managed to improve our performance and increase our quality of service...." Peer review by Joshua T, Team Manager
Helpdesk Management with Phone Calls

4.57/5 ★

Read Reviews (34)

"...This means no more interview-like customer support calls! Boilerplate...." Channels Press Room
Tracking & Monitoring Communications with Phone Calls

4.87/5 ★

Read Reviews (17)

"...Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance...." Peer review by Kacper P., Sales, Marketing and Deployment Manager, Information Technology and Services

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 506 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jan Bi yk

2way.app

Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be.

Testimonial By Jan Bi yk

Katarzyna Bilan

Fast White Cat

Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.

Testimonial By Katarzyna Bilan

Blazej Szperlinski

StartupMakers

Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls.

Testimonial By Blazej Szperlinski
CUSTOMERS TESTIMONIALS

Jan Bi yk

2way.app

Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be.

Testimonial By Jan Bi yk

Katarzyna Bilan

Fast White Cat

Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.

Testimonial By Katarzyna Bilan

Blazej Szperlinski

StartupMakers

Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls.

Testimonial By Blazej Szperlinski

Frequently Asked Questions(FAQ)

for Channels

What is Channels?

Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.

What is Channels used for?

Channels is a Sales Engagement Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of Channels?

Recording, Dashboard and Widgets are some of the top features of Channels.

Who uses Channels?

Channels is used by Consumer Services, Financial Services and Internet among other industries.

What are Channels alternatives?

Kixie Integrated Voice, Myphoner, Dialpad Ai Voice and Dialshree are popular alternatives for Channels.

Where is Channels located?

Channels is headquartered at Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111.

Popular Business Setting

for Channels

Top Industries

  • Consumer Services
  • Financial Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Peers used Channels to Improve efficiency and Increase sales & revenue

Peer and Expert Opinion on Features

for Channels

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.10/5 ★

Read Reviews (33)
Dashboard

4.65/5 ★

Read Reviews (15)
Widgets

4.25/5 ★

Read Reviews (8)
Live monitoring

4.62/5 ★

Read Reviews (7)
Personalization

4.46/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Recording

4.10/5 ★

Read Reviews (33)
Dashboard

4.65/5 ★

Read Reviews (15)
Widgets

4.25/5 ★

Read Reviews (8)
Live monitoring

4.62/5 ★

Read Reviews (7)
Personalization

4.46/5 ★

Read Reviews (5)

IT and Other Capabilities

for Channels

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.02/5 ★

Read Reviews (73)
Data Export

3.84/5 ★

Read Reviews (68)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.02/5 ★

Read Reviews (73)
Data Export

3.84/5 ★

Read Reviews (68)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.54/5 ★

Read Reviews (88)
Phone Support

4.35/5 ★

Read Reviews (23)
Chat Support

4.20/5 ★

Read Reviews (8)
Email Support

3.90/5 ★

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.54/5 ★

Read Reviews (88)
Phone Support

4.35/5 ★

Read Reviews (23)
Chat Support

4.20/5 ★

Read Reviews (8)
Email Support

3.90/5 ★

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.85/5 ★

Read Reviews (15)
Custom Reports

4.37/5 ★

Read Reviews (52)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.85/5 ★

Read Reviews (15)
Custom Reports

4.37/5 ★

Read Reviews (52)

Software Failure Risk Guidance

?

for Channels

Overall Risk Meter

Low Medium High

Top Failure Risks for Channels

Vendor Profile Details

Company Name

Channels

Company Website

https://www.channels.app/

Year Founded

2014

HQ Location

Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111

Employees

11-50

Social

Financials

PRIVATE