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4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(835 Reviews, Testimonials & Expert Opinions)
(835 Reviews, Testimonials & Expert Opinions)

Data powered Phone system that turns customer data into excellent service enabling customer engagement

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About Channels

Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.

With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.

Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.

Evaluating Channels for your Sales Engagement need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 835 insights from peers and experts who used Channels to help you determine how well it fits your Sales Engagement needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Channels solves your Sales Engagement needs.

Peer and Expert Opinions
for Channels


Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Channels .

Other goals:

  • Improve digital and social presence
  • Acquire customers
See all goals See less goals


It is the best suited for phone calls, e-mail, mobile, channels.

Other channels:

  • offline
  • mobile app
  • video
  • events
  • trade shows
  • point of sale
  • channel partners
See all channels See less channels


Peers recommend sales call management, communication management, helpdesk management, as the business processes that they have been most satisfied while using Channels .

Read Peer and Expert Experience for Business Use Cases




Sales call management With Phone calls and Mobile

"...Additionally, they can use call recordings to evaluate and enhance the quality of every conversation...."
Peer review

call recording

Communication management With Phone calls and E mail

"...It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting...."
Peer review by Adam Montgomery, Energy Efficiency Consultant, SEMCO

tracking & monitoring communications

sending & publishing communications

Helpdesk management With Phone calls

"...Crazy Call, above all, is about improving call center efficiency and monitoring its performance live...."
Peer review by Karol ¿l¿zak

+21 more business use cases

Our AI advisor, Wyz, harnessed 835 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.

Popular Business Setting
for Channels

Top Industries

  • Information Technology and Services
  • Internet
  • Financial Services

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Peers used Channels to Improve efficiency and Increase sales & revenue

Verify if it works for you

Peer and Expert Opinion on Features
for Channels

  • Low
  • Medium
  • High



Live monitoring


IT and Other Capabilities
for Channels

  • Low
  • Medium
  • High


Data Import

Data Export


Chat Support

24/7 Support

Phone Support

Email Support



Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Channels

Vendor Profile Details

Company Name Channels
Company Website
Year Founded 2014
HQ Location Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111
Employees 11-50
Financials Private