Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.
With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.
Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.
Reviews - Customer Testimonials
Fly On The Cloud
Fly On The Cloud
Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support!
Fast White Cat
Fast White Cat
Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.
Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls.
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
Sales call management With Phone calls and Mobile and Mobile app
Call recording With Phone calls and Mobile and Mobile app
Communication management With Phone calls
Tracking & monitoring communications With Phone calls
Sending & publishing communications With E mail
Helpdesk management With Phone calls
Telemarketing With Phone calls
Social media management
Social media analytics
Campaign management With Phone calls
Campaign analytics With Phone calls
Customer case management With Phone calls and E mail
Generation of new leads With Phone calls
Engagement management With Phone calls
Engaging and following up With Phone calls
Rating and review management
Channel marketing With Phone calls and Channel partners
Conversion management With Phone calls
Contact list management With Phone calls
Lifetime value management With Phone calls
Lead analytics With Phone calls
Lead engagement With Phone calls
Sales document management
Popular Business Setting
- Information Technology and Services
- Financial Services
- Small Business
- Large Enterprise
IT and Other Capabilities
Top Failure Risks for Channels
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