Channels: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Channels
Brand: Channels
Rating: 4.62 (506 reviews)

4.62 5

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(506)

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Channels Overview

Channels transforms customer service calls by leveraging data to enhance interactions. It integrates seamlessly with existing applications, allowing businesses to deliver personalized support without the rigidity of traditional interview-like calls. This phone system is tailored to elevate customer engagement, ensuring that each interaction is supported by relevant data insights. Channels empowers businesses to offer a service experience that aligns with both organizational needs and customer expectations.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Channels.

Other use cases:

Social Media Analytics
Workflow Management
Sending & Publishing Communications
Campaign Management
Telemarketing
Channel Marketing
Generation Of New Leads

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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Channels.

Other priorities:

Acquire Customers
Enhance Customer Relationships

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Channels Use-Cases and Business Priorities: Customer Satisfaction Data

Channels works with different mediums / channels such as Phone Calls. Mobile. and E-Mail.

Channels's features include Recording, Dashboard, Widgets, etc. and Channels support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Channels analytics capabilities include Analytics, and Custom Reports.

Reviews

"Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support!" - Piotr Wieczorek

Channels, GMass, Ebsta, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Channels is a data-powered business phone system enhancing customer service. It eliminates interview-like calls, offering superior service for businesses and customers.

Popular Business Setting

for Channels

Top Industries

Consumer Services
Financial Services
Internet

Popular in

Small Business
Large Enterprise
Enterprise

Channels is popular in Consumer Services, Financial Services, and Internet and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Channels Use Cases

What makes Channels ideal for Call Recording?

What makes Channels ideal for Helpdesk Management?

Why is Channels the best choice for Tracking & Monitoring Communications?

How efficiently Does Channels manage your Workflow Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Channels solved their Sales Engagement needs. Cuspera uses 506 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Piotr Wieczorek CEO Fly On The Cloud	Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek
Jan Bi yk 2way.app	Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be. Testimonial By Jan Bi yk
Katarzyna Bilan Fast White Cat	Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call. Testimonial By Katarzyna Bilan

CUSTOMERS	TESTIMONIALS
Piotr Wieczorek CEO Fly On The Cloud	Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek
Jan Bi yk 2way.app	Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be. Testimonial By Jan Bi yk
Katarzyna Bilan Fast White Cat	Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call. Testimonial By Katarzyna Bilan

Frequently Asked Questions(FAQ)

for Channels

What is Channels?

Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.

With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.

Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.

What is Channels used for?

Channels is a Sales Engagement Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .