About Channels
Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.
With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.
Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.
Evaluating Channels for your Sales Engagement need?
Our AI advisor, Wyz, harnessed 835 insights from peers and experts who used Channels to help you determine how well it fits your Sales Engagement needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Channels solves your Sales Engagement needs.
Customer Testimonials
Piotr Wieczorek
CEO
Fly On The Cloud
Piotr Wieczorek
CEO
Fly On The Cloud
Katarzyna Bilan
Fast White Cat
Katarzyna Bilan
Fast White Cat
Blazej Szperlinski
StartupMakers
Blazej Szperlinski
StartupMakers
Peer and Expert Opinions
for
Channels
Goals
Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Channels .
Channels
It is the best suited for phone calls, e-mail, mobile, channels.
Processes
Peers recommend sales call management, communication management, helpdesk management, as the business processes that they have been most satisfied while using Channels .
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
SATISFACTION
PEER EXPERIENCES
"...Additionally, they can use call recordings to evaluate and enhance the quality of every conversation...."
Peer review
call recording
"...It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting...."
Peer review by Adam Montgomery, Energy Efficiency Consultant, SEMCO
tracking & monitoring communications
sending & publishing communications
47%
"...Crazy Call, above all, is about improving call center efficiency and monitoring its performance live...."
Peer review by Karol ¿l¿zak
+21 more business use cases
Our AI advisor, Wyz, harnessed 835 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.
Popular Business Setting
for
Channels
Top Industries
- Information Technology and Services
- Internet
- Financial Services
Popular in
- Small Business
- Enterprise
- Large Enterprise
Channels Alternatives
Peer and Expert Opinion on Features
for
Channels
- Low
- Medium
- High
Recording
Dashboard
Widgets
Live monitoring
Personalization
IT and Other Capabilities
for
Channels
- Low
- Medium
- High
data
Data Import
Data Export
Support
Chat Support
24/7 Support
Phone Support
Email Support
Other
Analytics
Custom Reports
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Channels
Vendor Profile Details
