Channels Overview

Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.

With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.

Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Channels solved their Sales Engagement needs. Cuspera uses 506 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using Channels.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Call Recording , Helpdesk Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using Channels.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls and Mobile

4.96/5

Read Reviews (38)

"...In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service...." Peer review by Karla Leon
Helpdesk Management with Phone Calls

4.57/5

Read Reviews (34)

"...crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects. ...." Peer review by jhon s., Electronic Engineer, Consumer Services
Tracking & Monitoring Communications with Phone Calls

4.87/5

Read Reviews (17)

"...Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance...." Peer review by Kacper P., Sales, Marketing and Deployment Manager, Information Technology and Services
PEER EXPERIENCES
Call Recording with Phone Calls and Mobile

4.96/5

Read Reviews (38)

"...In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service...." Peer review by Karla Leon
Helpdesk Management with Phone Calls

4.57/5

Read Reviews (34)

"...crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects. ...." Peer review by jhon s., Electronic Engineer, Consumer Services
Tracking & Monitoring Communications with Phone Calls

4.87/5

Read Reviews (17)

"...Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance...." Peer review by Kacper P., Sales, Marketing and Deployment Manager, Information Technology and Services

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 506 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jan Bi yk

2way.app

Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be.

Testimonial By Jan Bi yk

Katarzyna Bilan

Fast White Cat

Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.

Testimonial By Katarzyna Bilan

Piotr Wieczorek

CEO

Fly On The Cloud

Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek
CUSTOMERS TESTIMONIALS

Jan Bi yk

2way.app

Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be.

Testimonial By Jan Bi yk

Katarzyna Bilan

Fast White Cat

Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.

Testimonial By Katarzyna Bilan

Piotr Wieczorek

CEO

Fly On The Cloud

Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek

Popular Business Setting

for Channels

Top Industries

  • Consumer Services
  • Financial Services
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Peers used Channels to Improve efficiency and Increase sales & revenue

Peer and Expert Opinion on Features

for Channels

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.10/5

Read Reviews (33)
Dashboard

4.65/5

Read Reviews (15)
Widgets

4.25/5

Read Reviews (8)
Live monitoring

4.62/5

Read Reviews (7)
Personalization

4.46/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Recording

4.10/5

Read Reviews (33)
Dashboard

4.65/5

Read Reviews (15)
Widgets

4.25/5

Read Reviews (8)
Live monitoring

4.62/5

Read Reviews (7)
Personalization

4.46/5

Read Reviews (5)

IT and Other Capabilities

for Channels

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.02/5

Read Reviews (73)
Data Export

3.84/5

Read Reviews (68)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.02/5

Read Reviews (73)
Data Export

3.84/5

Read Reviews (68)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.54/5

Read Reviews (88)
Phone Support

4.35/5

Read Reviews (23)
Chat Support

4.20/5

Read Reviews (8)
Email Support

3.90/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.54/5

Read Reviews (88)
Phone Support

4.35/5

Read Reviews (23)
Chat Support

4.20/5

Read Reviews (8)
Email Support

3.90/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.85/5

Read Reviews (15)
Custom Reports

4.37/5

Read Reviews (52)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.85/5

Read Reviews (15)
Custom Reports

4.37/5

Read Reviews (52)

Software Failure Risk Guidance

?

for Channels

Overall Risk Meter

Low Medium High

Top Failure Risks for Channels

Vendor Profile Details

Company Name

Channels

Company Website

https://www.channels.app/

Year Founded

2014

HQ Location

Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111

Employees

11-50

Social

Financials

Private