About Channels
Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.
With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.
Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Channels solves your Sales Engagement needs.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using Channels.
Use Cases
Peers recommend Sales Call Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Channels.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls and Mobile |
4.96/5 ★ |
"...Additionally, they can use call recordings to evaluate and enhance the quality of every conversation...." Peer review |
| call recording |
4.96/5 ★ |
|
| Helpdesk Management with Phone Calls |
4.61/5 ★ |
"...Crazy Call, above all, is about improving call center efficiency and monitoring its performance live...." Peer review by Karol ¿l¿zak |
| Communication Management with Phone Calls and E-Mail |
4.66/5 ★ |
"...It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting...." Peer review by Adam Montgomery, Energy Efficiency Consultant, SEMCO |
| tracking & monitoring communications |
4.87/5 ★ |
|
| sending & publishing communications |
3.13/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls and Mobile |
4.96/5 ★ |
"...Additionally, they can use call recordings to evaluate and enhance the quality of every conversation...." Peer review |
|
| call recording |
4.96/5 ★ |
| Helpdesk Management with Phone Calls |
4.61/5 ★ |
"...Crazy Call, above all, is about improving call center efficiency and monitoring its performance live...." Peer review by Karol ¿l¿zak |
|
| Communication Management with Phone Calls and E-Mail |
4.66/5 ★ |
"...It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting...." Peer review by Adam Montgomery, Energy Efficiency Consultant, SEMCO |
|
| tracking & monitoring communications |
4.66/5 ★ |
| sending & publishing communications |
4.66/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 549 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek |
|
Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call. |
|
Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Piotr Wieczorek CEO Fly On The Cloud |
Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek |
|
Katarzyna Bilan Fast White Cat |
Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call. |
|
Blazej Szperlinski StartupMakers |
Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls. |
Popular Business Setting
for Channels
Top Industries
- Financial Services
- Internet
- Information Technology and Services
Popular in
- Small Business
- Large Enterprise
- Enterprise
Peers used Channels to Improve efficiency and Increase sales & revenue
Channels Alternatives
Peer and Expert Opinion on Features
for Channels
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (38) |
| Dashboard | Read Reviews (15) |
| Widgets | Read Reviews (12) |
| Live monitoring | Read Reviews (7) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (38) |
| Dashboard | Read Reviews (15) |
| Widgets | Read Reviews (12) |
| Live monitoring | Read Reviews (7) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for Channels
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (78) |
| Data Export | Read Reviews (72) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (78) |
| Data Export | Read Reviews (72) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Phone Support | Read Reviews (25) |
| Chat Support | Read Reviews (10) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Phone Support | Read Reviews (25) |
| Chat Support | Read Reviews (10) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (57) |
Failure Risk Guidance Security Report
?for Channels
Overall Risk Meter
Top Failure Risks for Channels
Vendor Profile Details
HQ Location
Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111
Employees
11-50
Social
Financials
Private
