About Channels

Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.

With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.

Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Channels solves your Sales Engagement needs.

Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using Channels.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Channels.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls and Mobile

4.96/5

Read Reviews (42)

"...Additionally, they can use call recordings to evaluate and enhance the quality of every conversation...." Peer review
call recording

4.96/5

Read Reviews (41)

Helpdesk Management with Phone Calls

4.61/5

Read Reviews (37)

"...Crazy Call, above all, is about improving call center efficiency and monitoring its performance live...." Peer review by Karol ¿l¿zak
Communication Management with Phone Calls and E-Mail

4.66/5

Read Reviews (21)

"...It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting...." Peer review by Adam Montgomery, Energy Efficiency Consultant, SEMCO
tracking & monitoring communications

4.87/5

Read Reviews (17)

sending & publishing communications

3.13/5

Read Reviews (4)

PEER EXPERIENCES
Sales Call Management with Phone Calls and Mobile

4.96/5

Read Reviews (42)

"...Additionally, they can use call recordings to evaluate and enhance the quality of every conversation...." Peer review
call recording

4.96/5

Read Reviews (41)

Helpdesk Management with Phone Calls

4.61/5

Read Reviews (37)

"...Crazy Call, above all, is about improving call center efficiency and monitoring its performance live...." Peer review by Karol ¿l¿zak
Communication Management with Phone Calls and E-Mail

4.66/5

Read Reviews (21)

"...It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting...." Peer review by Adam Montgomery, Energy Efficiency Consultant, SEMCO
tracking & monitoring communications

4.66/5

Read Reviews (17)

sending & publishing communications

4.66/5

Read Reviews (4)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 549 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Piotr Wieczorek

CEO

Fly On The Cloud

Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek

Katarzyna Bilan

Fast White Cat

Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.

Testimonial By Katarzyna Bilan

Blazej Szperlinski

StartupMakers

Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls.

Testimonial By Blazej Szperlinski
CUSTOMERS TESTIMONIALS

Piotr Wieczorek

CEO

Fly On The Cloud

Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! Testimonial By Piotr Wieczorek

Katarzyna Bilan

Fast White Cat

Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call.

Testimonial By Katarzyna Bilan

Blazej Szperlinski

StartupMakers

Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls.

Testimonial By Blazej Szperlinski

Popular Business Setting

for Channels

Top Industries

  • Financial Services
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Peers used Channels to Improve efficiency and Increase sales & revenue

Peer and Expert Opinion on Features

for Channels

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.17/5

Read Reviews (38)
Dashboard

4.65/5

Read Reviews (15)
Widgets

4.22/5

Read Reviews (12)
Live monitoring

4.62/5

Read Reviews (7)
Personalization

4.42/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Recording

4.17/5

Read Reviews (38)
Dashboard

4.65/5

Read Reviews (15)
Widgets

4.22/5

Read Reviews (12)
Live monitoring

4.62/5

Read Reviews (7)
Personalization

4.42/5

Read Reviews (6)

IT and Other Capabilities

for Channels

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.05/5

Read Reviews (78)
Data Export

3.90/5

Read Reviews (72)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.05/5

Read Reviews (78)
Data Export

3.90/5

Read Reviews (72)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (92)
Phone Support

4.38/5

Read Reviews (25)
Chat Support

4.19/5

Read Reviews (10)
Email Support

3.90/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (92)
Phone Support

4.38/5

Read Reviews (25)
Chat Support

4.19/5

Read Reviews (10)
Email Support

3.90/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.85/5

Read Reviews (15)
Custom Reports

4.35/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.85/5

Read Reviews (15)
Custom Reports

4.35/5

Read Reviews (57)

Failure Risk Guidance Security Report

?

for Channels

Overall Risk Meter

Low Medium High

Top Failure Risks for Channels

Vendor Profile Details

Company Name

Channels

Company Website

https://www.channels.app/

Year Founded

2014

HQ Location

Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111

Employees

11-50

Social

Financials

Private