About Channels
Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.
With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.
Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.
Reviews - Customer Testimonials
Piotr Wieczorek
CEO
Fly On The Cloud
Piotr Wieczorek
CEO
Fly On The Cloud
Katarzyna Bilan
Fast White Cat
Katarzyna Bilan
Fast White Cat
Blazej Szperlinski
StartupMakers
Blazej Szperlinski
StartupMakers
Peer and Expert Opinions
for
Channels
Goals
Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Channels .
Channels
It is the best suited for phone calls, mobile, e-mail, channels.
Processes
Peers recommend sales call management, communication management, helpdesk management, as the business processes that they have been most satisfied while using Channels .
Read Peer and Expert Experience for Business Use Cases
Sales call management With Phone calls and Mobile and Mobile app
Call recording With Phone calls and Mobile and Mobile app
Communication management With Phone calls
Tracking & monitoring communications With Phone calls
Sending & publishing communications With E mail
Helpdesk management With Phone calls
Telemarketing With Phone calls
Social media management
Social media analytics
Campaign management With Phone calls
Campaign analytics With Phone calls
Customer case management With Phone calls and E mail
Workflow management
Generation of new leads With Phone calls
Engagement management With Phone calls
Engaging and following up With Phone calls
Rating and review management
Channel marketing With Phone calls and Channel partners
Conversion management With Phone calls
Contact list management With Phone calls
Lifetime value management With Phone calls
Lead analytics With Phone calls
Lead engagement With Phone calls
Sales document management
Popular Business Setting
for
Channels
Top Industries
- Information Technology and Services
- Internet
- Financial Services
Popular in
- Small Business
- Enterprise
- Large Enterprise
IT and Other Capabilities
for
Channels
- Low
- Medium
- High
data
Data Import
Data Export
Support
Chat Support
24/7 Support
Phone Support
Email Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Channels
First 5 Reports are Free
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