Channels Overview
This is a summary of the comprehensive capabilities and benefits of Channels based on over 506 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Channels, Kixie Integrated Voice, myphoner, Dialpad Ai Voice, Dialshree, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Channels is right for your needs? Our Cuspera AI engine can evaluate how Channels fits your specific business needs, industry, and context. Get your personalized assessment report today.
Channels supports business activities such as:
- Call Recording
- Helpdesk Management
- Tracking & Monitoring Communications
- Social Media Analytics
- Workflow Management
Channels can help you with many business goals, such as Improve Efficiency, Increase Sales & Revenue, Acquire Customers, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls Mobile and E-Mail for these needs. As a solution, Channels's capabilities include Recording, Dashboard, Widgets, etc.
Channels was founded in 2014. Consumer Services Vertical is its biggest customer base.
Reviews
"Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone ...numbers took my customer service to the next level. Contact management and getting back to clients went from painful to as easy as it can be. " - Jan Bi yk
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Channels solved their Sales Engagement needs. Cuspera uses 506 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using Channels.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using Channels.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Call Recording with Phone Calls and Mobile |
4.96/5 ★ |
"...It is a fairly easy application to use and as you get involved with it, your knowledge therefore increases your speed when working on it has a very good sound quality, in a job where calls are endless crazyCall has been very useful to power record calls in an orderly manner, to track the cases we have in favor and negatively this application has managed to improve our performance and increase our quality of service...." Peer review by Joshua T, Team Manager |
Helpdesk Management with Phone Calls |
4.57/5 ★ |
"...This means no more interview-like customer support calls! Boilerplate...." Channels Press Room |
Tracking & Monitoring Communications with Phone Calls |
4.87/5 ★ |
"...Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance...." Peer review by Kacper P., Sales, Marketing and Deployment Manager, Information Technology and Services |
PEER EXPERIENCES | |
---|---|
Call Recording with Phone Calls and Mobile |
4.96/5 ★ |
"...It is a fairly easy application to use and as you get involved with it, your knowledge therefore increases your speed when working on it has a very good sound quality, in a job where calls are endless crazyCall has been very useful to power record calls in an orderly manner, to track the cases we have in favor and negatively this application has managed to improve our performance and increase our quality of service...." Peer review by Joshua T, Team Manager |
|
Helpdesk Management with Phone Calls |
4.57/5 ★ |
"...This means no more interview-like customer support calls! Boilerplate...." Channels Press Room |
|
Tracking & Monitoring Communications with Phone Calls |
4.87/5 ★ |
"...Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance...." Peer review by Kacper P., Sales, Marketing and Deployment Manager, Information Technology and Services |
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 506 insights from peers and experts to help you assess how these Channels use cases fit your Sales Engagement needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be. |
|
Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call. |
|
Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls. |
CUSTOMERS | TESTIMONIALS |
---|---|
Jan Bi yk 2way.app |
Companies of every size, shape, and kind level up with Channels, I've used Channels for a while and I see no other way of contacting my customers. It's a great customer service that offers what's essential with no needless fluff. Your virtual phone numbers took my customer service to the next level.... Contact management and getting back to clients went from painful to as easy as it can be. |
Katarzyna Bilan Fast White Cat |
Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best tool. It happens that customers are asking how did ...we know cause it takes so short to find order numbers, dates, and other details during the call. |
Blazej Szperlinski StartupMakers |
Sales teams change for the better when they are prospecting using Channels, The biggest improvement after the switch to Channels was the number of quality calls our sales reps could make. With data organized for them and automated process of making a call, we've doubled the number of enterprise acc...ounts closed via sales calls. |
Frequently Asked Questions(FAQ)
for Channels
What is Channels?
What is Channels used for?
What are the top features of Channels?
Who uses Channels?
What are Channels alternatives?
Where is Channels located?
Popular Business Setting
for Channels
Top Industries
- Consumer Services
- Financial Services
- Internet
Popular in
- Small Business
- Large Enterprise
- Enterprise
Channels Alternatives
Peer and Expert Opinion on Features
for Channels
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (33) |
Dashboard | Read Reviews (15) |
Widgets | Read Reviews (8) |
Live monitoring | Read Reviews (7) |
Personalization | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (33) |
Dashboard | Read Reviews (15) |
Widgets | Read Reviews (8) |
Live monitoring | Read Reviews (7) |
Personalization | Read Reviews (5) |
IT and Other Capabilities
for Channels
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (73) |
Data Export | Read Reviews (68) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (73) |
Data Export | Read Reviews (68) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (88) |
Phone Support | Read Reviews (23) |
Chat Support | Read Reviews (8) |
Email Support | Read Reviews (6) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (88) |
Phone Support | Read Reviews (23) |
Chat Support | Read Reviews (8) |
Email Support | Read Reviews (6) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (15) |
Custom Reports | Read Reviews (52) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (15) |
Custom Reports | Read Reviews (52) |
Software Failure Risk Guidance
?for Channels
Overall Risk Meter
Top Failure Risks for Channels
Vendor Profile Details
HQ Location
Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111
Employees
11-50
Social
Financials
PRIVATE