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Channels

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(905 Reviews, Testimonials & Expert Opinions)
(905 Reviews, Testimonials & Expert Opinions)

Data powered Phone system that turns customer data into excellent service enabling customer engagement

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About Channels

Channels is a customer service solution which solves customer problems, streamlines customer service, and improves retention with Channels’ data-powered phone system. It provides solutions for call centers and client success teams that offer tools including channel management, live chat, call management, eCommerce integration, contact history, and more. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more.

With Channels, users can utilize customer data from connected eCommerce and CRM systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed.

Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.

Peer and Expert Opinions
for Channels

Goals

Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Channels .

Other goals:

  • Improve digital and social presence
  • Acquire customers
See all goals See less goals

Channels

It is the best suited for phone calls, mobile, e-mail, channels.

Other channels:

  • mobile app
  • offline
  • video
  • events
  • trade shows
  • point of sale
  • channel partners
See all channels See less channels

Processes

Peers recommend sales call management, communication management, helpdesk management, as the business processes that they have been most satisfied while using Channels .

Read Peer and Expert Experience for Business Use Cases

Sales call management With Phone calls and Mobile and Mobile app

Call recording With Phone calls and Mobile and Mobile app

Communication management With Phone calls

Tracking & monitoring communications With Phone calls

Sending & publishing communications With E mail

Helpdesk management With Phone calls

Telemarketing With Phone calls

Social media management

Social media analytics

Campaign management With Phone calls

Campaign analytics With Phone calls

Customer case management With Phone calls and E mail

Workflow management

Generation of new leads With Phone calls

Engagement management With Phone calls

Engaging and following up With Phone calls

Rating and review management

Channel marketing With Phone calls and Channel partners

Conversion management With Phone calls

Contact list management With Phone calls

Lifetime value management With Phone calls

Lead analytics With Phone calls

Lead engagement With Phone calls

Sales document management

See allless Activities

Popular Business Setting
for Channels

Top Industries

  • Information Technology and Services
  • Internet
  • Financial Services

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Peers used Channels to Improve efficiency and Increase sales & revenue

Verify if it works for you

IT and Other Capabilities
for Channels

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

24/7 Support

Phone Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Channels

First 5 Reports are Free

Vendor Profile Details

Company Name Channels
Company Website https://www.channels.app/
Year Founded 2014
HQ Location Four Embarcadero, Suite 1400 PMB #60, San Francisco, CA9 4111
Employees 11-50
Social
Financials Private