Ebsta Overview

Ebsta is a market-leading relationship intelligence and sales enablement solution optimized for marketing, sales, and customer success teams using Salesforce. It can also be used by different professionals in different industries which include SaaS, finance, legal, and recruitment relying on Salesforce.

Ebsta's customer engagement tools enable users to unlock their company network, nurture relationships through personalized workflows, prioritize activities, and analyze performance. Ebsta provides users with the tools to create personalized workflows and cadences, as well as track engagement in real-time, score customer engagement and identify those that need attention, plus measure team activity and performance, and seamlessly integrate with CRM, email and calendar apps.

Ebsta automatically syncs emails and calendar events to Salesforce, tracks emails and sends real-time notifications. Email tracking technology provides users with valuable insight into email activity, showing users whether the recipient opened the email or clicked on any links. Scheduling tools allow users to schedule events such as meetings, as well as schedule emails to be sent at a later time.

Cuspera Reviews

10 buyers and buying teams have used Cuspera to assess how well Ebsta solved their Sales Engagement needs. Cuspera uses 1770 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Ebsta.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Contact List Management , as the business use cases that they have been most satisfied while using Ebsta.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with E-Mail

4.94/5

Read Reviews (186)

"...It eliminates the need for me to organize my inbox and rely on my memory to recall followups...." Peer review by Curt W., Sales
engaging and following up

4.97/5

Read Reviews (118)

engaging with scheduling & cadence

4.76/5

Read Reviews (46)

Communication Management with E-Mail

4.71/5

Read Reviews (120)

"...As a constant Salesforce user, the ability to seamlessly log emails, set events and track emails, has made my life so much easier...." Peer review by User in Information Services, Information Services
tracking & monitoring communications

4.81/5

Read Reviews (80)

sending & publishing communications

4.43/5

Read Reviews (35)

Contact List Management with E-Mail and Phone Calls

4.61/5

Read Reviews (28)

"...Reduce the admin burden of manually updating Salesforce With Ebsta, Cube19 could get a 360 view of their customer in Salesforce; every contact would be captured from their connected mailboxes, while identifying who had the strongest relationships across the business which provided insight into every activity by automatically capturing missing contacts, up-to-date contact data, email activity and calendar events, whether it be emails, calls or meetings...." Case Study cube19
creating contact list

4.27/5

Read Reviews (12)

tracking contacts

3.76/5

Read Reviews (4)

PEER EXPERIENCES
Engagement Management with E-Mail

4.94/5

Read Reviews (186)

"...It eliminates the need for me to organize my inbox and rely on my memory to recall followups...." Peer review by Curt W., Sales
engaging and following up

4.94/5

Read Reviews (118)

engaging with scheduling & cadence

4.94/5

Read Reviews (46)

Communication Management with E-Mail

4.71/5

Read Reviews (120)

"...As a constant Salesforce user, the ability to seamlessly log emails, set events and track emails, has made my life so much easier...." Peer review by User in Information Services, Information Services
tracking & monitoring communications

4.71/5

Read Reviews (80)

sending & publishing communications

4.71/5

Read Reviews (35)

Contact List Management with E-Mail and Phone Calls

4.61/5

Read Reviews (28)

"...Reduce the admin burden of manually updating Salesforce With Ebsta, Cube19 could get a 360 view of their customer in Salesforce; every contact would be captured from their connected mailboxes, while identifying who had the strongest relationships across the business which provided insight into every activity by automatically capturing missing contacts, up-to-date contact data, email activity and calendar events, whether it be emails, calls or meetings...." Case Study cube19
creating contact list

4.61/5

Read Reviews (12)

tracking contacts

4.61/5

Read Reviews (4)

39+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1770 insights from peers and experts to help you assess how these Ebsta use cases fit your Sales Engagement needs.

Case Studies

COMPANY CASE STUDIES
Case Study ESP Legal

ESP Legal dramatically reduced admin hours by using Ebsta for Bullhorn

Read More
Case Study Staci

Staci reduced administration time with Ebsta

Read More
Case Study CODE Technology

CODE Technology improved their ROI using Ebsta Inbox

Read More

Popular Business Setting

for Ebsta

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Transportation/Trucking/Railroad

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Ebsta to Acquire customers and Increase sales & revenue

Peer and Expert Opinion on Features

for Ebsta

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.44/5

Read Reviews (135)
Personalization

4.84/5

Read Reviews (77)
Templates

4.40/5

Read Reviews (52)
Alerts: popups & Notifications

3.83/5

Read Reviews (25)
Widgets

4.08/5

Read Reviews (18)
FEATURES RATINGS AND REVIEWS
Recording

4.44/5

Read Reviews (135)
Personalization

4.84/5

Read Reviews (77)
Templates

4.40/5

Read Reviews (52)
Alerts: popups & Notifications

3.83/5

Read Reviews (25)
Widgets

4.08/5

Read Reviews (18)

IT and Other Capabilities

for Ebsta

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.52/5

Read Reviews (160)
Data Import

4.48/5

Read Reviews (231)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.52/5

Read Reviews (160)
Data Import

4.48/5

Read Reviews (231)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.76/5

Read Reviews (84)
Phone Support

4.72/5

Read Reviews (9)
Chat Support

4.55/5

Read Reviews (6)
Email Support

4.10/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.76/5

Read Reviews (84)
Phone Support

4.72/5

Read Reviews (9)
Chat Support

4.55/5

Read Reviews (6)
Email Support

4.10/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (4)
Analytics

4.58/5

Read Reviews (81)
Custom Reports

4.10/5

Read Reviews (136)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (4)
Analytics

4.58/5

Read Reviews (81)
Custom Reports

4.10/5

Read Reviews (136)

Software Failure Risk Guidance

?

for Ebsta

Overall Risk Meter

Low Medium High

Top Failure Risks for Ebsta

Vendor Profile Details

Company Name

Ebsta

Company Website

https://www.ebsta.com/

Year Founded

2012

HQ Location

Congress House, Great Russell St,Bloomsbury, London WC1B 3LS UK

Employees

51-100

Social

Financials

Private