cuspera logo CUSPERA

Compare Google Hangouts vs Cisco Webex

Comparison Summary

For Google Hangouts vs Cisco Webex comparison, Our AI algorithm looked at 31329 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Google Hangouts and Cisco Webex to solve their respective business needs.

Pros and cons of Google Hangouts and Cisco Webex

Google Hangouts is more suited to businesses that require Collaboration with Video and Conference Call Management with Offline where as Cisco Webex is focused towards Collaboration with Video and Conference Call Management with Offline .

Both Google Hangouts and Cisco Webex are Webinar and Conferencing software, peers recommend Google Hangouts for tracking & monitoring communications where as Cisco Webex is more known for sales call management and call recording .

logo Google Hangouts

Focus area

Google Hangouts is better than Cisco Webex for

Software Failure Risk

  • medium

logo Cisco Webex

Focus area

Cisco Webex is better than Google Hangouts for

Software Failure Risk

  • low

About

Web Collaboration software with messaging, video and voice calls for group or individual communications

Enterprise Solution for Online Meetings, Video Conferencing and webinars with Screen share, messaging and more

Age

1984

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

87

78

Total Goals
(we found evidences for)

18

17

Top Processes

Evidences indicate better relative satisfaction



conference call management


communication management

sending & publishing communications

tracking & monitoring communications


sales call management

call transcription


content publishing


sales document management

proposal & quote management

contract management


contact list management

creating contact list


engagement management

engaging and following up


helpdesk management


training & onboarding


workflow management



social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media




talk track creation


lead qualification

lead qualification: technographic


loyalty management

customise loyalty program


knowledge management


calendar management


conversion management



campaign management


rating and review management


products & pricelist management


customer feedback management

measuring customer satisfaction


trade show marketing


generation of new leads


business development



social media marketing



personalized marketing


customer case management


competitive intelligence


courses & assessment


lifetime value management


sales review & feedback



Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve digital and social presence

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • See 15 more
  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Increase sales & revenue

  • Improve digital and social presence

  • Increase customer life time value

  • Improve efficiency

  • See 14 more

Top Channels

Channels Used

  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more
  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting