Smart PBX Overview
This is a summary of the comprehensive capabilities and benefits of Smart PBX based on over 685 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Smart PBX, 3CX Phone System, VCC Live®, eVoice, Dialpad Ai Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Smart PBX is right for your needs? Our Cuspera AI engine can evaluate how Smart PBX fits your specific business needs, industry, and context. Get your personalized assessment report today.
Smart PBX supports business activities such as:
- Call Recording
- Collaboration
- Conference Call Management
- Sending & Publishing Communications
- Content Sharing
Smart PBX can help you with many business goals, such as Improve Internal Communications. It can help manage these activities if you use Phone Calls Video Offline etc. for these needs. As a solution, Smart PBX's capabilities include Recording, Personalization, and Bot.
Reviews
"...The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls. ..." Virtual Phone System
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Smart PBX solved their Contact Center Software needs. Cuspera uses 685 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Internal Communications is the most popular business priority peers achieved using Smart PBX.
Use Cases
Peers recommend Call Recording , Collaboration , Conference Call Management , as the business use cases that they have been most satisfied while using Smart PBX.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.58/5 ★ |
"...The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls. ..." Virtual Phone System |
| Collaboration with Video |
4.44/5 ★ |
"...Smart Choice is a leader in enterprise technology, offering leading innovative solutions for hosted voice, internet, security, analytics, and collaboration. ..." Feature Of The Month |
| Conference Call Management with Offline, Phone Calls, Events and Trade Shows |
4.24/5 ★ |
"...Create a branded, customizable call center to organize a conference call at any time with a large number of participants, using a dial-in number and PIN code. ..." Virtual Phone System |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.58/5 ★ |
"...The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls. ..." Virtual Phone System |
|
| Collaboration with Video |
4.44/5 ★ |
"...Smart Choice is a leader in enterprise technology, offering leading innovative solutions for hosted voice, internet, security, analytics, and collaboration. ..." Feature Of The Month |
|
| Conference Call Management with Offline, Phone Calls, Events and Trade Shows |
4.24/5 ★ |
"...Create a branded, customizable call center to organize a conference call at any time with a large number of participants, using a dial-in number and PIN code. ..." Virtual Phone System |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 685 insights from peers and experts to help you assess how these Smart PBX use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Smart PBX
What are the top features of Smart PBX?
What are Smart PBX alternatives?
Where is Smart PBX located?
Peers used Smart PBX to Improve internal communications
Smart PBX Alternatives
Peer and Expert Opinion on Features
for Smart PBX
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (51) |
| Personalization | Read Reviews (10) |
| bot | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (51) |
| Personalization | Read Reviews (10) |
| bot | Read Reviews (5) |
IT and Other Capabilities
for Smart PBX
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (60) |
| Data Import | Read Reviews (64) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (60) |
| Data Import | Read Reviews (64) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (165) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (165) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Custom Reports | Read Reviews (59) |
| Analytics | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Custom Reports | Read Reviews (59) |
| Analytics | Read Reviews (11) |
Software Failure Risk Guidance
?for Smart PBX
Overall Risk Meter
Top Failure Risks for Smart PBX
Vendor Profile Details
Company Name
Smart Choice Communications
Company Website
https://smartchoiceus.com/HQ Location
56 W 45th St, New York, NY 10036
Employees
51-100
Social
Financials
PRIVATE
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