Smart PBX Overview

Smart-PBX enhances retail communication by streamlining in-store and outbound interactions. Effective communication systems are maintained, improving overall efficiency.

Use Cases

Customers recommend Call Recording, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using Smart PBX.

Other use cases:

  • Sending & Publishing Communications
  • Content Sharing
  • Contacts History
  • Contract Management
  • Lead Qualification: Technographic
  • Helpdesk Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Smart PBX.

Other priorities:

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Smart PBX Use-Cases and Business Priorities: Customer Satisfaction Data

Smart PBX works with different mediums / channels such as Phone Calls. Video. Offline etc.

Smart PBX's features include Recording, Personalization, and Bot. and Smart PBX support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Smart PBX analytics capabilities include Custom Reports, and Analytics.

Smart PBX, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Smart PBX Use Cases

Why is Smart PBX the best choice for Call Recording?

What Are the key features of Smart PBX for Collaboration?

How does Smart PBX facilitate Sending & Publishing Communications?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Smart PBX solved their Contact Center Software needs. Cuspera uses 685 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Financial Services

CASE STUDY Financial Services Company

A financial services company needed better system management and security. They partnered with SmartChoice to upgrade their network and add voice solutions. SmartChoice provided UCaaS and Smart Card ...Readers. This improved voice reliability and security. The company now has better protection and operational efficiency.

Read more →
Legal Services

CASE STUDY Esteemed Law Firm

A law firm needed a better way to manage their communications. They used a UCaaS solution and added Microsoft Teams and voicemail to text. This helped them save money on their phone system. Their cus...tomer service got better. Employees could work more easily and bill clients faster. The new system made it easier for attorneys to help clients from anywhere.

Read more →
Construction

CASE STUDY Worldwide Construction Company

A worldwide construction company wanted to upgrade its old phone system. They needed better infrastructure and more voice communication options. SmartChoice helped them switch to VoIP and improve the...ir systems. The company saw much lower phone rates and better support. This helped them work better and improved their client relations.

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Real Estate

CASE STUDY US Eye

US Eye wanted to improve their phone system to help patients, save money, and stay HIPAA compliant. They upgraded their network and phone systems at over 60 locations. They used a UCaaS solution to c...onnect all their offices. This helped them keep patient information safe. They can now monitor all their locations remotely. Their voice system is more reliable and secure.

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Insurance

CASE STUDY Specialty Insurance Company

A specialty insurance company wanted to improve its phone system. They upgraded to VoIP and integrated Microsoft Teams. SmartChoice also provided new telephony solutions and a Smart Contact Center. A...gents could now work from one app. The company saw better efficiency and improved analytics for their contact center.

Read more →
Real Estate

CASE STUDY Nationwide Healthcare Company

A nationwide healthcare company needed a better way to communicate with patients and staff during the COVID-19 pandemic. They used a smart contact center and SMS automation to help 2,000 nurses and s...upport staff. The solution was set up in 24 hours for 40 healthcare centers. SMS automation reduced call volume and made work easier for both patients and staff. Real-time analytics showed increased productivity and supported remote work during the pandemic.

Read more →

Frequently Asked Questions(FAQ)

for Smart PBX

What are the top features of Smart PBX?

Recording, Personalization and bot are some of the top features of Smart PBX.

What are Smart PBX alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Smart PBX.

Where is Smart PBX located?

Smart PBX is headquartered at 56 W 45th St, New York, NY 10036.
lightning

Peers used Smart PBX for call recording and collaboration

Smart PBX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (17)
Custom Reports

4.27/5 ★

Read Reviews (59)
Analytics

4.02/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (17)
Custom Reports

4.27/5 ★

Read Reviews (59)
Analytics

4.02/5 ★

Read Reviews (11)

Software Failure Risk Guidance

?

for Smart PBX

Overall Risk Meter

Low Medium High

Top Failure Risks for Smart PBX

Smart Choice Communications Profile

Company Name

Smart Choice Communications

Company Website

https://smartchoiceus.com/

HQ Location

56 W 45th St, New York, NY 10036

Employees

51-100

Social

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Financials

PRIVATE