Smart PBX: Product updates, Customer stories, and Insights | 2026 Cuspera

SmartChoice VoIP replaced analog phone lines for a global women's luxury clothing brand. The new cloud-based phone system cut telecommunication costs and removed the need for expensive physical lines.... Employees gained new features for better customer engagement and real-time analytics. The solution improved customer service, enabled remote access, and allowed for easy scaling as the company grows. Operational efficiency increased with reduced manual work and better oversight across global locations.
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SmartChoice helped a biotech company update their old communication systems. The company switched to modern telecom solutions. This change cut their costs by a large amount. The new system improved h...ow the team works together. The company now has better business communication tools. They no longer rely on outdated technology.
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Softphone Solution helped a private Ivy League university support 16,000 remote students during the pandemic. The university improved call management with features like call routing, IVR, and call qu...euing. Real-time reporting enabled better decisions. Student support services improved and wait times dropped. The university saw lower operational costs, higher student satisfaction, and better disaster recovery.
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