Overview: GetFeedback and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
GetFeedback excels in engaging and conversational surveys, making it a strong choice for businesses focusing on improving customer satisfaction through interactive touchpoints. Its robust integrations and analytics features cater to a tech-savvy audience. Forsta, previously known as Confirmit, targets companies in research and consulting, excelling at market surveys and comprehensive feedback collection. Its strength lies in collecting valuable insights for those entering new markets, giving it a distinct appeal for businesses with an international focus.
GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
GetFeedback and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
GetFeedback focuses heavily on collecting detailed customer feedback and measuring net promoter scores, which works great for customer-centric functions needing interactive survey capabilities. read more →
Forsta supports market research and comprehensive feedback collection, designed for detailed data gathering and insightful business decision-making. read more →
Business Goals
GetFeedback aids businesses aiming to uplift customer satisfaction and bolster brand engagement with innovative feedback tools. read more →
Forsta assists companies targeting new market entry and ROI improvements, aligning with strategic growth objectives in diverse markets. read more →
Core Features
GetFeedback stands out with its analytics, easy integrations, and robust custom reporting, addressing the needs of data-driven enterprises. read more →
Forsta features strong compliance and security protocols, with analytics that provide granular insights crucial for market researchers. read more →
Vendor Support
GetFeedback offers 24/7 support including chat and email, reflecting a user preference for comprehensive accessibility. read more →
Forsta provides constant 24/7 support albeit fewer channels, indicating a focus on maintaining high availability for assistance rather than channel variety. read more →
Segments and Industries
GetFeedback is widely adopted by tech industries, particularly in IT, reflecting its suitability for tech-centric environments. read more →
Forsta is favored by research and management consulting sectors, indicating its strength in detailed data analytics and survey facilitation. read more →
Operational Alignment
GetFeedback fits seamlessly into operations of large tech enterprises and mid-market segments, offering a scalable model for growing businesses. read more →
Forsta aligns well with the needs of enterprises spread across international markets, providing necessary tools for strategic market penetration and global data analysis. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
GetFeedback in Action: Unique Use Cases
How does GetFeedback address your Collecting Feedback Challenges?
How does GetFeedback facilitate Engaging Conversational Surveys?
How does GetFeedback facilitate Training & Onboarding?
How can GetFeedback enhance your Campaign Management process?
What benefits does GetFeedback offer for Automated Workflows?
Forsta (formerly Confirmit) in Action: Unique Use Cases
How can Forsta (formerly Confirmit) enhance your Market Research process?
Alternatives
Integrations
Few GetFeedback Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest GetFeedback News
SurveyMonkey Opens New Office in Costa Rica, Growing Regional Expertise and Building ...
SurveyMonkey has opened a new office in Costa Rica, expanding its regional presence and expertise in Latin America. This move supports the company's global growth strategy and enhances its ability to serve customers in the region.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How does Forsta (formerly Confirmit) facilitate Social Media Management?