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Genesys PureConnect vs Talkdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Genesys PureConnect vs. Talkdesk is based on a specific set of business needs and context. The comparison uses 13150 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys PureConnect and Talkdesk

Genesys PureConnect, Talkdesk, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.

Talkdesk focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin

"By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been re...ally great - helping us to increase our contact rates there by 30% to 45%. " - Morgan Eberoni

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Talkdesk for

Software Failure Risk

  • low

logo Talkdesk

Focus area

Talkdesk is better than Genesys PureConnect for

Software Failure Risk

  • low

About

Genesys | all-in-one omnichannel contact center and communications solution

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Age

1990

2011

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

59

90

Total Goals
(we found evidences for)

11

20

Top Processes

Evidences indicate better relative satisfaction


sales call management



engagement management

engaging and following up


conference call management


contact list management

enriching contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


workflow management



campaign management

campaign monitoring


communication management

tracking & monitoring communications

sending & publishing communications


social media management

social media analytics


sales document management

contract management



revenue cycle management



motivation management


outbound marketing


lead qualification

lead qualification: technographic


billing and invoice management


performance management


content management



competitive intelligence


customer case management


touchpoint management


knowledge management



rating and review management



lifetime value management


conversion management



products & pricelist management



loyalty management

identify target customers



generation of new leads






sales review & feedback



account management


international marketing





courses & assessment


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more
  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting