Overview: Genesys Cloud EX and Cisco SocialMiner as Customer Experience Management Category solutions.
Genesys Cloud EX: Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
Cisco SocialMiner: Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Genesys Cloud EX and Cisco SocialMiner: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
Genesys Cloud EX in Action: Unique Use Cases
How efficiently Does Genesys Cloud EX manage your Engagement Management?
How can Genesys Cloud EX optimize your Customer Feedback Management Workflow?
What makes Genesys Cloud EX ideal for Contact List Management?
Why is Genesys Cloud EX the best choice for Collaboration?
Cisco SocialMiner in Action: Unique Use Cases
How does Cisco SocialMiner address your Helpdesk Management Challenges?
Integrations
Ecosystem partners each product commonly connects with.
Cisco SocialMiner
News
Latest Genesys Cloud EX news
OutboundIQ's Ryan Shatzkamer Releases Open-Source Tool That Builds Genesys Cloud Call Flows From Plain English
OutboundIQ's Ryan Shatzkamer released genesys-mcp, an open-source tool enabling Genesys Cloud administrators to create call flows using plain English. The tool integrates with AI assistants like Claude and ChatGPT, ensuring human approval before publishing. It supports OAuth 2.1 and deploys via a browser setup wizard, enhancing Genesys Cloud's call flow automation capabilities.
Latest Cisco SocialMiner news
Cisco expands AI infrastructure with Supermicro compute
Cisco has expanded its AI infrastructure by integrating Supermicro's high-density, rack-scale GPU systems with its networking solutions. This collaboration targets enterprise and sovereign cloud deployments, supporting large AI workloads. The infrastructure will be available from October 2026, featuring Nvidia platforms and Cisco's networking technology to enhance AI training and inference capabilities.
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How does Cisco SocialMiner address your Social Media Management Challenges?