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Compare Freshservice vs Help Scout

Comparison Summary

This comparison report of Freshservice vs. Help Scout is based on a specific set of business needs and context. The comparison uses 19552 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and Help Scout

Freshservice, Help Scout, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

"If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting. " - Adam Le Feuvre

"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Freshservice is better than Help Scout for

Software Failure Risk

  • medium

logo Help Scout

Focus area

Help Scout is better than Freshservice for

Software Failure Risk

  • medium

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Help Scout | Simple Customer Service Software and Education

Age

2010

Financials

SERIES H

SERIES B

Business Need

Total Processes
(we found evidences for)

82

71

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


campaign management


competitive intelligence


business development



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more
  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting