Overview: Freshsales and Siebel CRM as CRM Category solutions.
Freshsales excels in robust customer engagement and communication management, supporting large enterprises and tech industries with data-rich features like AI and analytics. Its 24/7 support and diverse channels create a solid CRM experience. In contrast, Siebel CRM focuses on facilitating helpdesk and sales document management, catering to smaller enterprises with secure and customizable solutions. Siebel's limited yet effective support options and integration capabilities suit financial services and IT sectors seeking reliable CRM platforms.
Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Siebel CRM: Siebel CRM, a part of Oracle’s CX suite, offers comprehensive sales, marketing, and customer service solutions tailored to various industries. It maximizes business growth and customer experiences across all channels.
Freshsales and Siebel CRM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshsales focuses on engagement management, enhancing customer follow-ups, and managing communication effectively. read more →
Siebel CRM supports helpdesk management and sales document processes, adding value to internal workflows. read more →
Business Goals
Freshsales is designed to increase sales and revenue, while also building strong customer relationships. read more →
Siebel CRM enhances customer relationships and aims to improve the return on investment for businesses. read more →
Core Features
Freshsales offers custom reports, robust analytics, and easy data management through exports and imports. read more →
Siebel CRM highlights security, privacy, and integration options, providing strong analytics and report capabilities. read more →
Vendor Support
Freshsales provides accessible support through phone, email, chat, and round-the-clock service. read more →
Siebel CRM offers essential support through phone, chat, and 24/7 availability for critical needs. read more →
Segments and Industries
Freshsales predominantly serves large enterprises in software and marketing sectors. read more →
Siebel CRM caters to smaller businesses, with a particular focus on financial services and IT. read more →
Operational Alignment
Freshsales embeds seamlessly with large-scale operations, integrating email, phone, and web channels. read more →
Siebel CRM fits well in smaller-scale environments, with a focus on omnichannel and offline capabilities. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshsales in Action: Unique Use Cases
How can Freshsales optimize your Engagement Management Workflow?
What solutions does Freshsales provide for Communication Management?
How can Freshsales optimize your Workflow Management Workflow?
What makes Freshsales ideal for Lead Management?
What benefits does Freshsales offer for Contact List Management?
Siebel CRM in Action: Unique Use Cases
What Are the key features of Siebel CRM for Helpdesk Management?
What solutions does Siebel CRM provide for Sales Document Management?
How does Siebel CRM address your Campaign Management Challenges?
Alternatives
News
Latest Freshsales News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
Latest Siebel CRM News
Informatica Announces Availability of MDM SaaS on Oracle Cloud Infrastructure as a Preferred Partner
Informatica has announced that its Master Data Management (MDM) SaaS and Intelligent Data Management Cloud platform will be available on Oracle Cloud Infrastructure (OCI). Informatica has also been named a preferred partner for data integration, governance, and MDM on OCI. This partnership expands data management options for Oracle Cloud customers.
