Siebel CRM Overview
Siebel CRM, a part of Oracle’s CX suite, offers comprehensive sales, marketing, and customer service solutions tailored to various industries. It maximizes business growth and customer experiences across all channels.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Siebel CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Siebel CRM.
Siebel CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Siebel CRM works with different mediums / channels such as Omnichannel. and Phone Calls.
Siebel CRM's features include Recording, Personalization, Dashboard, etc. and Siebel CRM support capabilities include Chat Support, Phone Support, Email Support, etc. also Siebel CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It is highly customizable to meet internal work flow processes - and all needed customer information is available for the user...." Peer review by Martin H, Regional Customer Service Manager Europe, Middle East and Africa (EMEA), Information Technology and Services
Siebel CRM, eSign PDF, Less Annoying CRM, Teamgate CRM, Formstack Documents, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Siebel CRM
Top Industries
- Information Technology and Services
- Computer Software
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Siebel CRM is popular in Information Technology And Services, Computer Software, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Siebel CRM Use Cases
How does Siebel CRM address your Engagement Management Challenges?
What Are the key features of Siebel CRM for Helpdesk Management?
What Are the key features of Siebel CRM for Sales Document Management?
What solutions does Siebel CRM provide for Workflow Management?
How does Siebel CRM address your Campaign Management Challenges?
8 buyers and buying teams have used Cuspera to assess how well Siebel CRM solved their CRM needs. Cuspera uses 1836 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Frequently Asked Questions(FAQ)
for Siebel CRM
What is Siebel CRM?
Siebel CRM is a comprehensive customer relationship management (CRM) solution and a pioneer in the sales force automation. It is designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.
Siebel CRM enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices. It provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices.
Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done. Its capabilities are rooted in sales force automation, it is also able to support conventional processes including managing marketing campaigns and tickets, performing sales collaboration, capturing quotes and orders, rolling out loyalty programs, handling events, setting up a help desk, and offering customers self-service, to name some.
What is Siebel CRM used for?
What are the top features of Siebel CRM?
Who uses Siebel CRM?
What are Siebel CRM alternatives?
Where is Siebel CRM located?
Peers used Siebel CRM for engagement management and helpdesk management
Siebel CRM Competitors
Siebel CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (202) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (202) |
Software Failure Risk Guidance
?for Siebel CRM
Overall Risk Meter
Top Failure Risks for Siebel CRM
Oracle Corporation News
Oracle expands presence in Dubai with new AI-powered customer experience centre
Oracle has expanded its presence in Dubai Internet City by opening a new AI-powered Customer Experience Centre. This facility aims to showcase Oracle's latest AI technologies and innovations, offering immersive demonstrations and real-world use cases. It is designed to help organizations accelerate AI innovation and unlock new business opportunities in the UAE and the Middle East.
Oracles agentic AI push in Fusion Cloud CX offers embedded automation for CX leaders
Oracle has introduced new pre-built agents within its Fusion Cloud CX suite to enhance operational efficiency in sales, marketing, and service processes. These agents, such as the Account Product Fit Agent and Deal Advisor Agent, offer predictive and automated features to streamline tasks without needing custom frameworks. This strategic move aims to differentiate Oracle from competitors like Salesforce and Microsoft by providing embedded, cost-effective solutions for CX leaders.
Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation
Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation
Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation
Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation
Oracle Corporation Profile
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
