Product Business Settings

Siebel CRM is popular in Information Technology And Services, Computer Software, and Financial Services industries and is widely used by Large Enterprise, Enterprise, and Mid Market.

Siebel CRM Product Overview

Siebel CRM, a part of Oracle’s CX suite, offers comprehensive sales, marketing, and customer service solutions tailored to various industries. It maximizes business growth and customer experiences across all channels.

How satisfied the customers are with Siebel CRM use-cases

Reviews

"...Email marketing and campaign automation are also enabled hence I am able to reach a large audience when marketing my products...." Peer review by Tabitha N, Marketing Manager, Real Estate

Siebel CRM Customer Insights, Testimonials and Case Studies

How efficiently Does Siebel CRM manage your Engagement Management?

What solutions does Siebel CRM provide for Helpdesk Management?

How can Siebel CRM optimize your Sales Document Management Workflow?

How does Siebel CRM address your Workflow Management Challenges?

How efficiently Does Siebel CRM manage your Campaign Management?

What is Siebel CRM?

Siebel CRM is a comprehensive customer relationship management (CRM) solution and a pioneer in the sales force automation. It is designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.

Siebel CRM enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices. It provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices.

Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done. Its capabilities are rooted in sales force automation, it is also able to support conventional processes including managing marketing campaigns and tickets, performing sales collaboration, capturing quotes and orders, rolling out loyalty programs, handling events, setting up a help desk, and offering customers self-service, to name some.

What is Siebel CRM used for?

Siebel CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Sales Document Management .

What are the top features of Siebel CRM?

Recording, Personalization and Dashboard are some of the top features of Siebel CRM.

Who uses Siebel CRM?

Siebel CRM is used by Information Technology And Services, Computer Software and Financial Services among other industries.

What are Siebel CRM alternatives?

ESign PDF, Less Annoying CRM, Teamgate CRM and Formstack Documents are popular alternatives for Siebel CRM.

Where is Siebel CRM located?

Siebel CRM is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.

8 buyers and buying teams have used Cuspera to assess how well Siebel CRM solved their CRM needs. Cuspera uses 1836 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

lightning

Peers used Siebel CRM for engagement management and helpdesk management

Siebel CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (21)
Analytics

4.15/5

Read Reviews (136)
Custom Reports

3.97/5

Read Reviews (202)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (21)
Analytics

4.15/5

Read Reviews (136)
Custom Reports

3.97/5

Read Reviews (202)

Software Failure Risk Guidance

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for Siebel CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Siebel CRM

Oracle Corporation News

Awards
 

Oracle Named a Leader in 2026 Gartner Magic Quadrant for Source-to-Pay Suites

Oracle has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Source-to-Pay Suites, highlighting its Oracle Fusion Cloud Procurement's embedded AI, analytics, and automation capabilities. This recognition underscores Oracle's focus on innovation and helping customers achieve business outcomes through streamlined procurement processes and enhanced supplier collaboration.

Awards
 

Oracle Named a Leader in 2026 Gartner Magic Quadrant for Source - to - Pay Suites - Software - Oracle Corporation

Oracle has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Source-to-Pay Suites, highlighting its Oracle Fusion Cloud Procurement. The platform's embedded AI, analytics, and automation enhance procurement processes, offering features like AI-driven supplier management and strategic sourcing. This recognition underscores Oracle's innovation and execution in helping organizations streamline procurement and achieve business outcomes.

Partnership
 

Kenya secures first public cloud region through iXAfrica and Oracle alliance

Oracle and iXAfrica have partnered to establish Kenya's first public cloud region, enhancing local data storage and processing capabilities. This initiative will provide Oracle Cloud Infrastructure services in Nairobi, reducing latency and supporting data sovereignty. The collaboration aims to boost Kenya's digital infrastructure, benefiting enterprises, start-ups, and government agencies by offering a full suite of cloud services aligned with global standards.

Partnership
 

Oracle TikTok Deal Recasts Cloud Role And Data Oversight Risks

Oracle has finalized its role in a U.S.-based TikTok joint venture, expanding its responsibilities in storing and securing TikTok's U.S. user data. This partnership highlights Oracle's move into consumer-facing data infrastructure, aligning with its cloud and data security focus. The deal positions Oracle against major cloud providers like Amazon and Microsoft, emphasizing its capability in handling regulated, high-volume workloads.

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO