Siebel CRM Overview
This is a summary of the comprehensive capabilities and benefits of Siebel CRM based on over 1836 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Siebel CRM, Suitecrm, LeadSquared Mobile CRM, workbooks.com, Salesforce Essentials, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Siebel CRM is right for your needs? Our Cuspera AI engine can evaluate how Siebel CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Siebel CRM supports business activities such as:
- Engagement Management
- Helpdesk Management
- Sales Document Management
- Workflow Management
- Campaign Management
Siebel CRM can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve ROI, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Omnichannel and Phone Calls for these needs. As a solution, Siebel CRM's capabilities include Recording, Personalization, Dashboard, etc.
Siebel CRM was founded in 1977. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Building customer relationships, following up with record management, quoting prices, creating events, keeping track of who I've called and who I haven't yet, accountability, a calender that works!..." Peer review by Consultant
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Siebel CRM solved their CRM needs. Cuspera uses 1836 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Siebel CRM.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Sales Document Management , as the business use cases that they have been most satisfied while using Siebel CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.90/5 ★ |
"...Building customer relationships, following up with record management, quoting prices, creating events, keeping track of who I've called and who I haven't yet, accountability, a calender that works!..." Peer review by Consultant |
| engaging and following up |
4.96/5 ★ |
"...I also appreciate that it ties activities to users and includes information I'd need to contact those users to follow up...." Peer review by KC B, Logistics Sales Account Executive, Transportation/Trucking/Railroad |
| engaging with scheduling & cadence |
3.42/5 ★ |
|
| Helpdesk Management with Phone Calls |
4.64/5 ★ |
"...I was working at call center and were selling products and customer service tasks which was easy to coordinate with...." Peer review by User |
| Sales Document Management with Phone Calls |
4.16/5 ★ |
"...Assignment rules engine, Marketing / Campaign Mgmt functionality, Pricing and quoting functionality, Asset Mgmt functionality, Service Request Mgmt, etc......" Peer review by Saumyo M., Information Technology and Services |
| proposal & quote management |
4.24/5 ★ |
"...Sometime quotes, pricing, and contract processing can become an issue...." Peer review by Industry Analyst / Tech Writer |
| contract management |
3.60/5 ★ |
"...Screenshot of being a current user of Siebel cannot be provided due to confidentiality agreement with the Client...." Peer review by Consultant |
| digital signature |
3.94/5 ★ |
"...When was the last contract signed?..." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.90/5 ★ |
"...Building customer relationships, following up with record management, quoting prices, creating events, keeping track of who I've called and who I haven't yet, accountability, a calender that works!..." Peer review by Consultant |
|
| engaging and following up |
4.90/5 ★ |
| engaging with scheduling & cadence |
4.90/5 ★ |
| Helpdesk Management with Phone Calls |
4.64/5 ★ |
"...I was working at call center and were selling products and customer service tasks which was easy to coordinate with...." Peer review by User |
|
| Sales Document Management with Phone Calls |
4.16/5 ★ |
"...Assignment rules engine, Marketing / Campaign Mgmt functionality, Pricing and quoting functionality, Asset Mgmt functionality, Service Request Mgmt, etc......" Peer review by Saumyo M., Information Technology and Services |
|
| proposal & quote management |
4.16/5 ★ |
| contract management |
4.16/5 ★ |
| digital signature |
4.16/5 ★ |
47+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1836 insights from peers and experts to help you assess how these Siebel CRM use cases fit your CRM needs.
Frequently Asked Questions(FAQ)
for Siebel CRM
What is Siebel CRM?
What is Siebel CRM used for?
What are the top features of Siebel CRM?
Who uses Siebel CRM?
What are Siebel CRM alternatives?
Where is Siebel CRM located?
Popular Business Setting
for Siebel CRM
Top Industries
- Information Technology and Services
- Computer Software
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Siebel CRM to Enhance customer relationships and Acquire customers
Siebel CRM Alternatives
Peer and Expert Opinion on Features
for Siebel CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (31) |
| Personalization | Read Reviews (23) |
| Dashboard | Read Reviews (15) |
| Ticketing | Read Reviews (11) |
| Micro customer segmenting | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (31) |
| Personalization | Read Reviews (23) |
| Dashboard | Read Reviews (15) |
| Ticketing | Read Reviews (11) |
| Micro customer segmenting | Read Reviews (8) |
IT and Other Capabilities
for Siebel CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (80) |
| Data Import | Read Reviews (170) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (80) |
| Data Import | Read Reviews (170) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (23) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (286) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (23) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (286) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (202) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (202) |
Software Failure Risk Guidance
?for Siebel CRM
Overall Risk Meter
Top Failure Risks for Siebel CRM
Vendor Profile Details
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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