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Compare Freshdesk Customer Success vs Totango

Comparison Summary

This comparison report of Freshdesk Customer Success vs. Totango is based on a specific set of business needs and context. The comparison uses 6651 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Customer Success and Totango

Freshdesk Customer Success, Totango, SuccessCOACHING, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.

Totango focuses on Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.

"Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. " - AdStage

"We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. " - Keith Strotdman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Customer Success

Focus area

Software Failure Risk

  • medium

logo Totango

Focus area

Totango is better than Freshdesk Customer Success for

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

Customer Success & Customer Retention Software with an all-in-one Customer OS.

Age

2010

2010

Financials

SERIES H

SERIES D

Business Need

Total Processes
(we found evidences for)

39

88

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


workflow management


engagement management

engaging and following up



training & onboarding


lifetime value management


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications


helpdesk management



contact list management


sales document management

contract management




social media management

social media analytics


competitive intelligence


products & pricelist management


customer case management


rating and review management


campaign management


generation of new leads


sales call management


renewal management


account management




advocacy management


follower management



conversion management






identify target customers


customise loyalty program


loyalty management

identify target customers

customise loyalty program



relationship management


touchpoint management


segmentation and targeting


subscription management


lead qualification: technographic


lead qualification

lead qualification: technographic


opportunity management




knowledge management


revenue cycle management



content management




sales review & feedback


referral management


sales incentive management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Build brand awareness

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more
  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting