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Compare Freshdesk Customer Success vs Gainsight Platform

Comparison Summary

This comparison report of Freshdesk Customer Success vs. Gainsight Platform is based on a specific set of business needs and context. The comparison uses 13874 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Customer Success and Gainsight Platform

Freshdesk Customer Success, Gainsight Platform, SuccessCOACHING, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.

Gainsight Platform focuses on Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.

"In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. " - Joran Hofman

"We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. " - Adrian Beni

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than Gainsight Platform for

Software Failure Risk

  • medium

logo Gainsight Platform

Focus area

Gainsight Platform is better than Freshdesk Customer Success for

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

SaaS Platform Built for Customer Success

Age

2010

2011

Financials

SERIES H

SERIES E

Business Need

Total Processes
(we found evidences for)

39

102

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up



training & onboarding


lifetime value management


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications


helpdesk management



contact list management


sales document management

contract management




social media management

social media analytics


competitive intelligence


products & pricelist management


customer case management


rating and review management


campaign management


generation of new leads


sales call management


renewal management


account management




advocacy management


follower management


performance management





creating knowledge base


knowledge management

creating knowledge base


relationship management





subscription management



touchpoint management


sales review & feedback







opportunity management



social media marketing


international marketing


create learning path


courses & assessment

create learning path




community building



category management


segmentation and targeting


channel management


trade show marketing


revenue cycle management



content publishing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more
  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • offline

  • website

  • LinkedIn

  • video

  • on premises

  • mobile

  • mobile app

  • channel partners

  • point of sale

  • user generated content

  • blogs

  • trade shows

  • text SMS

  • print media

  • magazine

  • events

  • games

  • support groups

  • newsletter

  • See 19 more
  • phone calls

  • e-mail

  • social media

  • offline

  • website

  • LinkedIn

  • video

  • on premises

  • mobile

  • mobile app

  • channel partners

  • point of sale

  • user generated content

  • blogs

  • trade shows

  • text SMS

  • print media

  • magazine

  • events

  • games

  • support groups

  • newsletter

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting