Overview: Freshdesk Customer Success and Gainsight CS as Customer Success Platform Category solutions.
Freshdesk Customer Success is a robust solution with strengths in analytics and workflow management, catering mainly to enterprises in software and marketing industries. Gainsight Platform excels in customer feedback management and integration capabilities, appealing to a broad range of industries including software and IT services. Potential users should consider Freshdesk for its strong enterprise focus and Gainsight for its wide industry applicability.
Freshdesk Customer Success: Freshdesk Customer Success helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. It automates tasks, identifies risks, and provides visibility into customer insights and behaviors.
Gainsight CS: Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Freshdesk Customer Success and Gainsight CS: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshdesk Customer Success focuses on workflow and engagement management, designed for efficient customer interactions and lead analysis. read more →
Gainsight Platform offers robust customer feedback and success management, ensuring comprehensive net promoter score tracking and playbook automation. read more →
Business Goals
Freshdesk Customer Success enhances customer relationships and acquisition, targeting increased lifetime value and risk management. read more →
Gainsight Platform helps reduce churn and improve product adoption, aiming to expand opportunities and visibility into customer needs. read more →
Core Features
Key features of Freshdesk Customer Success include analytics and custom reports, with strong integration and migration ease. read more →
Gainsight Platform stands out with powerful data import/export and custom reporting, coupled with broad integration and security capabilities. read more →
Vendor Support
Freshdesk Customer Success provides comprehensive 24/7 support through training, phone, email, and chat. read more →
Gainsight Platform offers extensive support with a focus on email and chat, supplemented by 24/7 availability. read more →
Segments and Industries
Freshdesk Customer Success primarily serves enterprises and large markets in the software and marketing sectors. read more →
Gainsight Platform caters to enterprises and mid-markets across diverse sectors, especially software and IT services. read more →
Operational Alignment
Freshdesk Customer Success aligns well with enterprises, fitting into complex workflows with high customization needs. read more →
Gainsight Platform is versatile, fitting various operational scales and complexities, ideal for extensive industry applications. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Freshdesk Customer Success and Gainsight CS
What benefits does Freshdesk Customer Success and Gainsight CS offer for Workflow Management?
What solutions does Freshdesk Customer Success and Gainsight CS provide for Training & Onboarding?
Freshdesk Customer Success in Action: Unique Use Cases
How does Freshdesk Customer Success facilitate Engagement Management?
How does Freshdesk Customer Success facilitate Lead Analytics?
How does Freshdesk Customer Success facilitate Lifetime Value Management?
Gainsight CS in Action: Unique Use Cases
What Are the key features of Gainsight CS for Customer Feedback Management?
Why is Gainsight CS the best choice for Automated Playbooks?
How can Gainsight CS optimize your Customer Success Management Workflow?
Alternatives
Integrations
Few Freshdesk Customer Success Integrations
Few Gainsight CS Integrations
News
Latest Freshdesk Customer Success News
Freshworks bets on agentic AI to drive enterprise growth in 2025
Freshworks is investing in agentic AI to accelerate enterprise growth in 2025. The company is integrating advanced agentic AI capabilities across its customer service and IT service management platforms, including Freshdesk and Freshservice. These enhancements automate complex workflows, enable multi-step task execution, and deliver more personalized customer and employee experiences. By leveraging generative AI, Freshworks aims to boost business efficiency and help enterprises scale operations with intelligent automation.
Latest Gainsight CS News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
