Forsta (formerly Confirmit) and Survicate, An In-Depth Comparison 2026

Comparison Summary

Forsta and Survicate both focus on Customer Feedback Management, yet they cater to different needs. Forsta excels in market research and campaign management, making it popular among large enterprises and consulting firms. In contrast, Survicate emphasizes feedback collection and net promoter score measurement, gaining traction in the internet and software industries. Each product offers robust features and support options, aligning with their respective user segments and operational requirements.

Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Top use cases: Forsta (formerly Confirmit) vs Survicate

Use cases tied to Forsta (formerly Confirmit) and Survicate from verified data sources. Click any use case for supporting evidences.

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Top Capabilities: Forsta (formerly Confirmit) vs Survicate

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Forsta (formerly Confirmit) vs Survicate

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Forsta (formerly Confirmit) vs Survicate

Share of peer evidence by company size for Forsta (formerly Confirmit) and Survicate. Each product segments add up to 100%. Click any segment for supporting evidence.

Forsta (formerly Confirmit) 100%
Survicate 100%
Forsta (formerly Confirmit) Survicate
Key Capabilities Supported Forsta supports market research, feedback collection, and campaign management. These capabilities cater to enterprises that need in-depth data analytics and engagement across multiple channels. → Survicate focuses on feedback collection and measuring net promoter scores. It's well-suited for businesses prioritizing customer insights and improving satisfaction metrics. →
Business Goals Forsta aids in improving customer satisfaction and acquiring customers. It serves enterprises seeking to expand market reach and enhance ROI. → Survicate aims to improve customer satisfaction and increase sales. It supports goals related to customer life cycle enhancements and greater engagement. →
Core Features Forsta features comprehensive analytics, custom reports, and robust data import/export options. Enterprise users benefit from its compliance and integration capabilities. → Survicate offers extensive analytics and custom reporting. Its integration support meets software industry demands, ensuring ease of migration and secure operations. →
Vendor Support Forsta delivers 24/7 support primarily through phone. Its support structure is tailored for complex enterprise needs. → Survicate provides 24/7 support via diverse channels including email and chat, addressing various user preferences for immediate assistance. →
Segments and Industries Forsta is favored by enterprise and large markets, especially in research and consulting. It aligns with industries needing detailed market insights. → The internet and software sectors heavily favor Survicate. It attracts enterprises looking for user-friendly feedback management. →
Operational Alignment Forsta is designed for large-scale operations with complex workflows, offering advanced tools for data analytics and management. → Survicate fits well with tech-driven environments, enabling streamlined feedback processes and effective customer interaction. →

Forsta (formerly Confirmit) and Survicate: Best activities based on customer satisfaction

Forsta (formerly Confirmit) in Action: Unique Activities

How can Forsta (formerly Confirmit) optimize your Market Research Workflow?
Confirmit Horizons is a market research platform that enables businesses to collect, analyze and manage customer, market, and employee data. This platform provides a range of data collection modes and panel management capabilities, which help research agencies standardize their processes and reduce overall costs. However, Confirmit Horizons is primarily designed for market research and customer satisfaction, which can limit its effectiveness for other research needs.
"...The first company I used it at was a full service marketing research company...." Peer review by Project Manager in Research & Development
How can Forsta (formerly Confirmit) enhance your Campaign Management process?
Confirmit Horizons is a software platform used to create and manage customer experience, employee feedback, and market research programs. The platform allows for centralized management of surveys and data, enabling the analysis of insights to improve customer engagement and business outcomes.
"...It is used to program a market research survey across the organization...." Peer review by Verified User, Project Manager in Marketing, Research
How efficiently Does Forsta (formerly Confirmit) manage your Social Media Management?
Confirmit Horizons provides social media management capabilities that capture and analyze social media data. It integrates with survey solutions to offer a comprehensive feedback platform. This allows users to analyze both solicited and unsolicited feedback from various channels, including social media.
"...The reporting tool needs to work in order to tie into the authoring portion more seamlessly and provide end clients with more user friendly reporting and analytical solutions...." Peer review by Adams L, Confirmit Programmer, Research

Survicate in Action: Unique Activities

Why is Survicate the best choice for Collecting Feedback?
Survicate provides a suite of feedback collection tools, including website surveys, widgets, email surveys, and questionnaires, to gather customer insights. These tools offer customization options, including branding and color schemes, and are designed to be easily integrated into websites and mobile applications. However, the user interface for survey management may require some learning to navigate effectively.
"...It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website...." Peer review by Anonymous Reviewer
What solutions does Survicate provide for Engaging Conversational Surveys?
Survicate Engaging Conversational Surveys allow businesses to collect feedback through interactive surveys. They can ask follow-up questions and deliver calls to action based on previous answers, increasing engagement and personalization. The solution is less appropriate for scenarios requiring individual follow-up for each response.
"...- visitors' engagement rate is great...." Peer review by Greg P., Internet
How does Survicate address your Generation Of New Leads Challenges?
Survicate generates new leads through engaging surveys and pop-up widgets. nThese surveys gather valuable customer insights, including demographics, purchase intentions, and preferences. nSurvicate integrates with various platforms, allowing seamless transfer of generated leads.
"...It really helps generate more leads - you a noticed that already in first days of using...." Peer review by Administrator
What makes Survicate ideal for Communication Management?
Survicate facilitates communication management through various channels, including email, links, and mobile surveys. It allows the creation of custom surveys, forms, and widgets for data collection. The platform offers robust analytics features and supports campaign management, enabling adjustments even after publication.
"...Based on the results, we published a series of articles to answer their questions..." Testimonial by Michal Jaskolski, Co-founder, Morizon
What benefits does Survicate offer for Helpdesk Management?
Survicate provides comprehensive helpdesk management features. nIt facilitates the collection of customer feedback, integration with service providers, and creation of custom surveys. nThe platform also offers GDPR compliance and secure data management, but it lacks data recovery capabilities.
"...It always been an problem for me to generate quality feedback on website which can help customer support and quality in producing more productive and quality products...." Peer review by Nouman M, Web Manager

News

Latest Forsta (formerly Confirmit) news

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.

17/05/2026 - source