Overview: Forsta (formerly Confirmit) and Survicate as Customer Feedback Management Category solutions.
Forsta and Survicate both focus on Customer Feedback Management, yet they cater to different needs. Forsta excels in market research and campaign management, making it popular among large enterprises and consulting firms. In contrast, Survicate emphasizes feedback collection and net promoter score measurement, gaining traction in the internet and software industries. Each product offers robust features and support options, aligning with their respective user segments and operational requirements.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.
Forsta (formerly Confirmit) and Survicate: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta supports market research, feedback collection, and campaign management. These capabilities cater to enterprises that need in-depth data analytics and engagement across multiple channels. read more →
Survicate focuses on feedback collection and measuring net promoter scores. It's well-suited for businesses prioritizing customer insights and improving satisfaction metrics. read more →
Business Goals
Forsta aids in improving customer satisfaction and acquiring customers. It serves enterprises seeking to expand market reach and enhance ROI. read more →
Survicate aims to improve customer satisfaction and increase sales. It supports goals related to customer life cycle enhancements and greater engagement. read more →
Core Features
Forsta features comprehensive analytics, custom reports, and robust data import/export options. Enterprise users benefit from its compliance and integration capabilities. read more →
Survicate offers extensive analytics and custom reporting. Its integration support meets software industry demands, ensuring ease of migration and secure operations. read more →
Vendor Support
Forsta delivers 24/7 support primarily through phone. Its support structure is tailored for complex enterprise needs. read more →
Survicate provides 24/7 support via diverse channels including email and chat, addressing various user preferences for immediate assistance. read more →
Segments and Industries
Forsta is favored by enterprise and large markets, especially in research and consulting. It aligns with industries needing detailed market insights. read more →
The internet and software sectors heavily favor Survicate. It attracts enterprises looking for user-friendly feedback management. read more →
Operational Alignment
Forsta is designed for large-scale operations with complex workflows, offering advanced tools for data analytics and management. read more →
Survicate fits well with tech-driven environments, enabling streamlined feedback processes and effective customer interaction. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What Are the key features of Forsta (formerly Confirmit) for Market Research?
How can Forsta (formerly Confirmit) enhance your Campaign Management process?
Survicate in Action: Unique Use Cases
How can Survicate enhance your Collecting Feedback process?
What makes Survicate ideal for Engaging Conversational Surveys?
How does Survicate address your Generation Of New Leads Challenges?
What makes Survicate ideal for Communication Management?
What Are the key features of Survicate for Helpdesk Management?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Survicate Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
What Are the key features of Forsta (formerly Confirmit) for Social Media Management?