Eway CRM vs. Act!: Comparing Best CRM Solutions 2026

Overview: Eway CRM and Act! as CRM Category solutions.

Eway CRM: eWay-CRM transforms Outlook into a full-fledged CRM, enhancing company effectiveness. It is available for free download.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

This comparison of Eway CRM vs. Act! draws on 5060 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Eway CRM and Act! are commonly chosen for Sales opportunity management.

Eway CRM also supports Training and consulting workflow automation, Contact management for consulting teams, Event and contact management, Case and task management for law firms, etc.

Act! also supports Sales process automation, Customer relationship management, Sales activity tracking and reporting, Sales pipeline and client management, etc.

Evidence shows that both products are used for Customer relationship management, Sales management, Sales enablement, Contact management, etc.

Eway CRM also covers Event management, Legal case management, Client communications, Project tracking, etc.

Act! also covers Customer engagement, Marketing automation, CRM implementation, Email marketing, etc.

Top use cases: Eway CRM vs Act!

Use cases tied to Eway CRM and Act! from verified data sources. Click any use case for supporting evidences.

Eway CRM
Act!
Shared by both · Use cases
Eway CRM Act!

Top Capabilities: Eway CRM vs Act!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Eway CRM
Shared
Act!
Shared by both · Topics
Eway CRM only
Act! only

Deployed Industries: Eway CRM vs Act!

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Eway CRM
Shared
Act!
Shared by both · Industries
Eway CRM only
Act! only

Deployed Market Segments: Eway CRM vs Act!

Share of peer evidence by company size for Eway CRM and Act!. Each product segments add up to 100%. Click any segment for supporting evidence.

Eway CRM 100%
Act! 100%

Eway CRM and Act!: Best activities based on customer satisfaction

Eway CRM in Action: Unique Activities

How does Eway CRM facilitate Workflow Management?
Eway CRM facilitates workflow management through customizable workflows that streamline business processes. It enables users to create unique workflows tailored to individual needs, automating tasks and improving efficiency. Limitations include a steep learning curve, potentially hindering solopreneurs from fully leveraging its capabilities.
"...I most like the adjustable workflow for project management...." Peer review by Jan O., Business Manager, Information Services
What solutions does Eway CRM provide for Helpdesk Management?
The system provides customer support to answer questions and resolve issues.nIt offers tools to manage customers, sales, and projects. nThe system aims to help businesses manage their operations effectively.
"...Customer support to help me understand..." Peer review by Jim F., Pres

Act! in Action: Unique Activities

What benefits does Act! offer for Contact List Management?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...We have been using this product for more than 15 years and have recommended to many other companies for contact management...." Peer review by Kirk V, President
What solutions does Act! provide for Engagement Management?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...Capturing emails for each client, making notes on the fly while on the phone, scheduling follow-up...." Peer review by Ann C, Founder and CEO, Professional Training & Coaching
What makes Act! ideal for Communication Management?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great...." Peer review by Thomas, RxEDO, Inc.
How can Act! enhance your Sales Document Management process?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...I also use it to integrate with QuoteWerks. which I use for creating all of my quote...." Peer review by User
How can Act! enhance your Lead Tracking process?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...It helps me manage and track clients, prospective clients and employees...." Peer review

News

Latest Eway CRM news

Smarter Operations with eWay-CRM for Microsoft 365

eWay-CRM enhances manufacturing operations by integrating with Microsoft 365 apps like Outlook, Teams, SharePoint, and Power BI. This integration streamlines sales, production, and project management, offering real-time data visibility and reducing manual tasks. The CRM system supports mid-sized manufacturers by centralizing customer and project information, improving collaboration, and maintaining familiar workflows.

28/04/2026 - source

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source