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Delighted platform vs Sogolytics: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. Sogolytics is based on a specific set of business needs and context. The comparison uses 8498 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Sogolytics

Delighted platform, Sogolytics, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Sogolytics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management with Phone Calls, Social Media Management with Social Media, etc.

"We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly... enough. " - Allen Darnell

"Tutorial videos made getting started with the surveys a snap. And anytime I’ve had issues with a survey, the support team has been responsive with precisely the answers I needed. The customization options are fantastic! Being able to have conditiona...l questions really helps narrow results. We’ve utilized SoGoSurvey to secure new business and expand our business. " - Jeannie Rose

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Software Failure Risk

  • medium

logo Sogolytics

Focus area

Sogolytics is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Actionable survey data with advanced data management and enterprise online survey software

Age

2013

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

67

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

engaging on social media


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program

identify target customers


sales review & feedback


lead qualification

lead qualification: technographic

lead qualification: demographic


products & pricelist management




referral management


knowledge management



generation of new leads





business development


community building





opportunity management




reputation management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Launch new products

  • Build brand awareness

  • Scale best practices

  • Improve ROI

  • Shorten ramp up time

  • Improve efficiency

  • Increase sales & revenue

  • Establish thought leadership

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • social media

  • e-mail

  • website

  • offline

  • promotions

  • phone calls

  • video

  • games

  • user generated content

  • blogs

  • omnichannel

  • chat

  • mobile

  • text SMS

  • Facebook

  • causes and charity

  • newsletter

  • mobile app

  • coupons

  • trade shows

  • events

  • See 18 more
  • social media

  • e-mail

  • website

  • offline

  • promotions

  • phone calls

  • video

  • games

  • user generated content

  • blogs

  • omnichannel

  • chat

  • mobile

  • text SMS

  • Facebook

  • causes and charity

  • newsletter

  • mobile app

  • coupons

  • trade shows

  • events

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting