Comparison Summary
This comparison report of CustomerSure vs. InMoment is based on a specific set of business needs and context. The comparison uses 3449 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CustomerSure and InMoment
CustomerSure, InMoment, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.
InMoment focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Feedback Software to gather insights to drive real change
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Age
2010
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
26
70
Total Goals
(we found evidences for)
7
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve stakeholder relations
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Build brand awareness
- See 4 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
Top Channels
Channels Used
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promotions
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social media
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phone calls
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e-mail
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chat
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website
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Slack
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offline
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mobile
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text SMS
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point of sale
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mobile app
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user generated content
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blogs
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review sites
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trade shows
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video
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on premises
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games
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omnichannel
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events
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movies
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Yelp
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Twitter
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Snapchat
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Instagram
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coupons
- See 24 more
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promotions
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social media
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phone calls
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e-mail
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chat
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website
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Slack
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offline
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mobile
-
text SMS
-
point of sale
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mobile app
-
user generated content
-
blogs
-
review sites
-
trade shows
-
video
-
on premises
-
games
-
omnichannel
-
events
-
movies
-
Yelp
-
Twitter
-
Snapchat
-
Instagram
-
coupons
- See 24 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
