Overview: CustomerGauge and Qualtrics CoreXM as Customer Feedback Management Category solutions.

CustomerGauge and Qualtrics CoreXM offer comprehensive solutions in customer feedback management. CustomerGauge excels in loyalty and helpdesk management, supporting enterprise-level operations, mainly in IT and hospitality sectors. In contrast, Qualtrics CoreXM provides robust data management and analytics for a broader range of industries, notably education and research. CustomerGauge emphasizes customer satisfaction and brand engagement, whereas Qualtrics focuses on market research and brand awareness. Both products offer rich vendor support, catering to diverse customer segments.

CustomerGauge: CustomerGauge is voted #1 for B2B VoC software. B2B customer data is leveraged to reduce churn and increase revenue.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

CustomerGauge and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

CustomerGauge supports collecting feedback, measuring net promoter score, and customizing loyalty programs that suit enterprise needs. read more →

Qualtrics CoreXM excels in conversational surveys, market research, and social media management, focusing on comprehensive feedback insights. read more →

Business Goals

CustomerGauge helps improve customer satisfaction and acquire new customers, vital for IT and hospitality sectors. read more →

Qualtrics CoreXM aims to grow market share and build brand awareness, which is beneficial for educational and research institutions. read more →

Core Features

Analytics and custom reports in CustomerGauge enable detailed insights, aiding users in optimizing promotional efforts. read more →

Qualtrics CoreXM's powerful analytics and integration capabilities support complex data needs across industries. read more →

Vendor Support

CustomerGauge provides 24/7 support and multichannel accessibility, crucial for handling complex enterprise requirements. read more →

Qualtrics CoreXM offers extensive training, onboarding, and 24/7 support, ensuring users have round-the-clock assistance. read more →

Segments and Industries

CustomerGauge is widely used in IT and computer software, suiting enterprise to mid-market clientele. read more →

Qualtrics CoreXM serves a diverse customer base, prominently in education and internet sectors, from small businesses to large enterprises. read more →

Operational Alignment

CustomerGauge fits well with enterprise workflows, focusing on promotions and point of sale activities. read more →

Qualtrics CoreXM integrates seamlessly with educational operations, using email and phone channels effectively. read more →