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Compare Conversica vs Customers.ai

Comparison Summary

For Conversica vs Customers.ai comparison, Our AI algorithm looked at 9694 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Conversica and Customers.ai to solve their respective business needs.

Pros and cons of Conversica and Customers.ai

Conversica is more suited to businesses that require Engagement Management and Lead Engagement where as Customers.ai is focused towards Engagement Management with Social Media and Advertisement with Social Media .

Both Conversica and Customers.ai are Conversational Marketing software, peers recommend Conversica for trade show marketing and lead analytics where as Customers.ai is more known for digital marketing and social media marketing .

logo Conversica

Focus area

Conversica is better than Customers.ai for

Software Failure Risk

  • medium

logo Customers.ai

Focus area

Customers.ai is better than Conversica for

Software Failure Risk

  • medium

About

Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS

B2C outbound marketing and sales automation for marketers and business owners

Age

2007

Financials

SERIES E

SERIES A

Business Need

Total Processes
(we found evidences for)

90

92

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



generation of new leads


conversion management




account management


trade show marketing


social media management

social media analytics

engaging on social media


training & onboarding


campaign management


competitive intelligence



communication management

sending & publishing communications

tracking & monitoring communications


lead qualification

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic

lead qualification: behavioural


contact list management

creating contact list


customer feedback management

measuring net promoter score

measuring customer satisfaction


sales call management

meeting management


business development



sales document management

proposal & quote management

contract management


workflow management



lifetime value management



helpdesk management


content publishing



revenue cycle management


rating and review management




personalized marketing



relationship marketing






relationship management


international marketing



loyalty management

identify target customers


database marketing


customer case management






knowledge management




segmentation and targeting


courses & assessment



influencer marketing


social media marketing



promotion management


discount management


conference call management






community marketing



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve efficiency

  • Increase customer life time value

  • Improve consistency

  • Build brand awareness

  • Improve stakeholder relations

  • See 10 more
  • Acquire customers

  • Grow market share

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve internal communications

  • Reduce bounce

  • Improve efficiency

  • See 12 more

Top Channels

Channels Used

  • social media

  • Facebook

  • chat

  • website

  • e-mail

  • text SMS

  • promotions

  • Facebook page

  • offline

  • Instagram

  • mobile

  • phone calls

  • video

  • user generated content

  • blogs

  • events

  • trade shows

  • coupons

  • display advertisement

  • mobile app

  • on premises

  • Slack

  • omnichannel

  • point of sale

  • games

  • mass media

  • mobile ads

  • Whatsapp

  • newsletter

  • print media

  • magazine

  • Twitter

  • LinkedIn

  • See 30 more
  • social media

  • Facebook

  • chat

  • website

  • e-mail

  • text SMS

  • promotions

  • Facebook page

  • offline

  • Instagram

  • mobile

  • phone calls

  • video

  • user generated content

  • blogs

  • events

  • trade shows

  • coupons

  • display advertisement

  • mobile app

  • on premises

  • Slack

  • omnichannel

  • point of sale

  • games

  • mass media

  • mobile ads

  • Whatsapp

  • newsletter

  • print media

  • magazine

  • Twitter

  • LinkedIn

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting