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Compare CloudTalk vs Toky

Comparison Summary

This comparison report of CloudTalk vs. Toky is based on a specific set of business needs and context. The comparison uses 2750 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CloudTalk and Toky

CloudTalk, Toky, Dialpad Ai Contact Center, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CloudTalk covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CloudTalk

Focus area

CloudTalk is better than Toky for

Software Failure Risk

  • low

logo Toky

Focus area

Toky is better than CloudTalk for

Software Failure Risk

  • medium

About

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Toky | Business Phone System & Integrated VoIP Service

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

37

35

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction



sales call management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


training & onboarding


workflow management


engagement management

engaging and following up



customer feedback management

measuring customer satisfaction



sales document management


international marketing


social media marketing


generation of new leads



campaign management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more
  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • Whatsapp

  • user generated content

  • blogs

  • mobile

  • offline

  • Slack

  • point of sale

  • video

  • events

  • trade shows

  • on premises

  • See 13 more
  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • Whatsapp

  • user generated content

  • blogs

  • mobile

  • offline

  • Slack

  • point of sale

  • video

  • events

  • trade shows

  • on premises

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting