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Compare CloudTalk vs Smart PBX

Failure Risk Guidance Security Report ?

Failure Risk for CloudTalk low Failure Risk for Smart PBX low
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Comparison Summary

For CloudTalk vs Smart PBX comparison, Our AI algorithm looked at 1711 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CloudTalk and Smart PBX to solve their respective business needs.

Pros and cons of CloudTalk and Smart PBX

CloudTalk is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as Smart PBX is focused towards Sales Call Management with Phone Calls and Collaboration with Video .

logo CloudTalk

Focus area

CloudTalk is better than Smart PBX for

Software Failure Risk

  • low

logo Smart PBX

Focus area

Software Failure Risk

  • low

About

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Smart PBX | Virtual Phone System | Smart Choice US

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

20

Total Goals
(we found evidences for)

6

1

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (102)

Read Reviews (2)

sales call management

Read Reviews (84)

Read Reviews (46)

call recording

Read Reviews (77)

Read Reviews (45)

conference call management

Read Reviews (36)

Read Reviews (8)

communication management

Read Reviews (17)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (0)

sending & publishing communications

Read Reviews (1)

Read Reviews (6)

contact list management

Read Reviews (17)

Read Reviews (4)

contacts history

Read Reviews (6)

Read Reviews (4)

training & onboarding

Read Reviews (11)

Read Reviews (1)

workflow management

Read Reviews (6)

Read Reviews (0)

engagement management

Read Reviews (4)

Read Reviews (1)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (2)

international marketing

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (0)

Read Reviews (6)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more

  • Improve internal communications

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • text SMS

  • events

  • trade shows

  • e-mail

  • on premises

  • website

  • chat

  • mass media

  • television

  • See 9 more

  • phone calls

  • offline

  • video

  • text SMS

  • events

  • trade shows

  • e-mail

  • on premises

  • website

  • chat

  • mass media

  • television

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting