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CloudTalk vs Exotel: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of CloudTalk vs. Exotel is based on a specific set of business needs and context. The comparison uses 2874 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CloudTalk and Exotel

CloudTalk, Exotel, Dialpad Ai Contact Center, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CloudTalk covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CloudTalk

Focus area

CloudTalk is better than Exotel for

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than CloudTalk for

Software Failure Risk

  • low

About

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

SEED

SERIES D

Business Need

Total Processes
(we found evidences for)

37

50

Total Goals
(we found evidences for)

6

11

Top Processes

Evidences indicate better relative satisfaction



sales call management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


training & onboarding


workflow management


engagement management

engaging and following up



customer feedback management

measuring customer satisfaction



sales document management


international marketing


social media marketing



generation of new leads


social media management



conversion management


products & pricelist management


customer case management



relationship management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more
  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting