Overview: CloudTalk and OnAvaya as Contact Center Software Category solutions.

CloudTalk: CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.

OnAvaya: OnAvaya™ – Google Cloud Platform offers a hosted contact center service using Avaya's IP Office™ and IP Office™ Contact Center software. This service is available exclusively in the US.

CloudTalk and OnAvaya: Best activities based on customer satisfaction

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Applying your context and needs changes the comparison

CloudTalk in Action: Unique Use Cases

What makes CloudTalk ideal for Helpdesk Management?

How does CloudTalk address your Contact List Management Challenges?

OnAvaya in Action: Unique Use Cases

How can OnAvaya optimize your Sales Call Management Workflow?

News

Latest CloudTalk news

CloudTalk Named G2 Leader in Outbound Call Tracking Software

CloudTalk has been recognized as a G2 Leader in the 2026 Spring Reports for outbound call tracking software, specifically in the mid-market segment. This accolade is based on verified customer reviews and high satisfaction scores, earning CloudTalk three badges: Leader, Best Results, and Best Relationship. These awards highlight CloudTalk's strong market presence, customer satisfaction, and ability to deliver high ROI and quality support to growing sales teams.

01/04/2026 - source

Latest OnAvaya news

Avaya Aura® 10.3 Gives Enterprises a Secure, Long-Term Path to Modernize

Avaya has announced the release of Avaya Aura® 10.3, enhancing its enterprise voice and unified communications platform. The update includes stronger security measures, compliance with JITC certification, and support for modern infrastructure standards. This release aims to provide enterprises with a secure path to modernize communications without disrupting existing systems. Avaya Aura 10.3 will be generally available on September 28, 2026.

03/08/2026 - source