Overview: CheckMarket Survey and SmartSurvey as Customer Feedback Management Category solutions.
When evaluating CheckMarket Survey and SmartSurvey for Customer Feedback Management, CheckMarket Survey excels in helpdesk management and data import-export features, making it ideal for enterprises seeking operational excellence. SmartSurvey is robust in feedback collection and offers extensive analytical and compliance tools, appealing to industries like government and transportation. Both products offer strong 24/7 support, but the use of channels like social media for SmartSurvey reflects customer engagement priorities.
CheckMarket Survey: Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
CheckMarket Survey and SmartSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
CheckMarket Survey aids in helpdesk management and measuring net promoter score, catering to enterprise-sized operations requiring organized communication and feedback processes. read more →
SmartSurvey emphasizes collecting feedback and managing social media, serving businesses keen on engaging audiences across multiple channels. read more →
Business Goals
CheckMarket Survey helps users improve customer satisfaction and scale best practices, better suited for businesses aiming to refine service delivery. read more →
SmartSurvey facilitates brand awareness and efficiency improvements, meeting the needs of businesses focused on expanding their market presence. read more →
Core Features
CheckMarket Survey offers robust custom reports and data handling capabilities, designed for technology-driven enterprises that focus on in-depth analytics. read more →
SmartSurvey provides extensive analytics and compliance features that benefit detailed data analysis, appealing to sectors like education and government. read more →
Vendor Support
CheckMarket Survey provides comprehensive 24/7 support, convenient for organizations requiring constant technical assistance. read more →
SmartSurvey emphasizes chat support with 24/7 availability, aligning with businesses that prioritize immediate query resolution. read more →
Segments and Industries
CheckMarket Survey services enterprises and large industries, well-aligned for IT and non-profit sectors needing organized feedback solutions. read more →
SmartSurvey caters to mid-market and large enterprises, serving government and transportation sectors seeking robust survey tools. read more →
Operational Alignment
CheckMarket Survey integrates into complex enterprise operations, fitting businesses with extensive scale and varying communication needs. read more →
SmartSurvey suits businesses with varied scales, especially those heavily involved in social media and online channels for user engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
CheckMarket Survey in Action: Unique Use Cases
How does CheckMarket Survey facilitate Helpdesk Management?
SmartSurvey in Action: Unique Use Cases
How can SmartSurvey optimize your Collecting Feedback Workflow?
How can SmartSurvey enhance your Engaging Conversational Surveys process?
What Are the key features of SmartSurvey for Communication Management?
What Are the key features of SmartSurvey for Market Research?
Alternatives
Integrations
Few CheckMarket Survey Integrations
Few SmartSurvey Integrations
News
Latest CheckMarket Survey News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
How does SmartSurvey address your Social Media Management Challenges?