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Compare Canny vs Thematic

Comparison Summary

For Canny vs Thematic comparison, Our AI algorithm looked at 1966 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Canny and Thematic to solve their respective business needs.

Pros and cons of Canny and Thematic

Canny is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as Thematic is focused towards Customer Feedback Management and Engagement Management with Chat .

Both Canny and Thematic are Customer Feedback Management software, peers recommend Canny for products & pricelist management where as Thematic is more known for helpdesk management .

logo Canny

Focus area

Canny is better than Thematic for

Software Failure Risk

  • medium

logo Thematic

Focus area

Thematic is better than Canny for

Software Failure Risk

  • low

About

Canny: Customer Feedback Management Tool

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

37

37

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


products & pricelist management


sales review & feedback



training & onboarding


community building


communication management

sending & publishing communications


lifetime value management


sales document management


workflow management



helpdesk management


content management


loyalty management

customise loyalty program


rating and review management


lead qualification

lead qualification: technographic


social media management

social media analytics



generation of new leads



knowledge management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more
  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting