Overview: Broadly and GatherUp as Reviews and Reputation Category solutions.

Broadly and GatherUp both provide tools in the Reviews and Reputation category, but they cater to different operational needs and industries. Broadly excels in serving large enterprises and industries like construction and automotive, focusing on customer acquisition and digital presence improvement. GatherUp, on the other hand, is highly favored in legal services and medical practice, known for customer feedback management and analytics capabilities, supporting businesses entering new markets.

Broadly: Customer Experience and Online Reputation for Local Business can be enhanced using specialized software to drive referrals, leads, and reviews. Online marketing strategies are streamlined, boosting revenue efficiently.

GatherUp: GatherUp is an automated review software for collecting reviews and customer feedback. Customers can be listened to, understood, and engaged with on one platform.

Broadly and GatherUp: Best activities based on customer satisfaction

Activities: Broadly vs GatherUp

Discover and compare top business activities, Q&A, and peer reviews for Broadly vs GatherUp to help find the right fit for your needs.

Broadly GatherUp

rating and review management
customer feedback management
engagement management
engaging and following up
contact list management
sales review & feedback
reputation management
measuring net promoter score

Key Capabilities Supported

Broadly supports rating and review management, and customer feedback management which aligns with needs for improving digital presence and communication strategies. read more →

GatherUp excels at review and feedback management, social media and reputation management, helping businesses measure customer satisfaction and enter new markets. read more →

Business Goals

Broadly helps in acquiring customers and improving digital and social presence, focusing on large enterprises looking to improve customer engagement. read more →

GatherUp supports goals like entering new markets and enhancing customer relationships, assisting legal and medical industries in expanding. read more →

Core Features

Broadly offers diverse integrations and custom reports, which benefit large enterprises looking for detailed analytics and communication capabilities. read more →

GatherUp stands out with strong analytics, custom reports, and AI enhancements, providing actionable insights particularly in legal services. read more →

Vendor Support

Broadly provides extensive support options including 24/7 support and chat support, meeting the needs of enterprises requiring constant assistance. read more →

GatherUp offers more focused support through email and phone but still maintains 24/7 support, suitable for small businesses needing prompt resolutions. read more →

Segments and Industries

Broadly is predominantly used by large enterprises in construction and automotive sectors, highlighting its utility in traditional industries. read more →

GatherUp is popular in legal and medical practices, as well as real estate, showing its strength in service-focused industries. read more →

Operational Alignment

Broadly fits seamlessly into workflows of large enterprises set on improving digital communications and brand reputation. read more →

GatherUp integrates well into the workflows of businesses aiming for precise customer feedback management and data-driven marketing strategies. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Construction (18.0%)
Automotive (16.0%)
Consumer Services (11.0%)

Legal Services (32.0%)
Medical Practice (22.0%)
Real Estate (18.0%)

Popular in Segments

SMB and MidMarket (97.0%)
Enterprise (3.0%)

SMB and MidMarket (71.0%)
Enterprise (29.0%)

Most deployed common Use Cases for Broadly and GatherUp

Why is Broadly and GatherUp the best choice for Rating And Review Management?

Broadly and Gatherup are both review management programs that help businesses collect customer feedback and improve online reputations. Broadly assists businesses in gaining more online reviews by automating the review process and offering features for managing negative feedback. GatherUp, on the other hand, focuses on helping businesses collect and manage feedback from customers through various methods, including online surveys and feedback forms. While both tools offer features to manage online reviews, Broadly emphasizes automation and proactive review solicitation, while GatherUp focuses on a broader range of feedback gathering tools. Limitations exist in both tools, for example, Broadly lacks extensive report options, while GatherUp limits the display of customer names in reviews.

"...I wasn't getting reviews from clients...." Peer review by Rachel B, Business Owner and Bookkeeping Fairy Godmother, Accounting

"...My clients are able to automatically generate reviews from their customers, giving them greater visibility, outstanding social proof, and overall more business...." Peer review by ⭐️ Jillyn D, Founder & Executive Director, Marketing and Advertising

How can Broadly and GatherUp enhance your Customer Feedback Management process?

Broadly and GatherUp both aim to collect and manage customer feedback. Broadly focuses on gathering feedback from customers and analyzing it to identify trends and improve customer satisfaction. GatherUp, however, emphasizes collecting online reviews and providing insights for business development. Both tools offer features for automating feedback collection, but Broadly emphasizes review automation while GatherUp highlights feedback collection via kiosks and other channels. This summary is limited by the provided information, as it does not capture the full range of features and functionalities of each tool.

"...Broadly makes it easy for me to get reviews and feedback from clients...." Peer review by Rachel B, Business Owner and Bookkeeping Fairy Godmother, Accounting

"...Collecting and managing customer feedback, increasing the volume and frequency of 3rd-party site reviews, and populating current testimonials for our website content...." Peer review by jennifer L., Marketing and Advertising

How does Broadly and GatherUp facilitate Engagement Management?

Broadly and Gatherup both automate review requests and follow-up communication. Broadly focuses on providing real-time feedback and immediate issue resolution, while Gatherup emphasizes customization and engaging customers with various communication channels. Both tools have limitations regarding customization of follow-up communications.

"...Allows more efficient use of resources to follow up with clients for CRM...." Peer review by Josh C., Owner, Food & Beverages

"...We developed better communications, better follow-ups, and we automated with Zapier so that patients receive emails a week after or two weeks after, saying this is what to expect in the next four weeks, in the next 6 months [of the treatment plan...." Testimonial by Sine Thieme, Marketing Director, NuBody Concepts

Broadly in Action: Unique Use Cases

What benefits does Broadly offer for Contact List Management?

GatherUp in Action: Unique Use Cases

What Are the key features of GatherUp for Sales Review & Feedback?

Why is GatherUp the best choice for Reputation Management?

Integrations

Ecosystem partners each product commonly connects with.

Broadly

GatherUp

News

Latest Broadly news

Plumbing Marketing: 8 Ways for Plumbers to Market Themselves

Broadly has been selected as the preferred technology provider for Neighborly franchises, contributing to growth and client satisfaction. It has been named Vendor of the Year for the fourth time.

19/12/2024 - source

Latest GatherUp news

GatherUp Event Registration System

GatherUp has developed a comprehensive event registration system using Django and MongoDB. The platform offers features like user authentication, event discovery, and registration management. It supports real-time capacity tracking and provides a responsive design for mobile and desktop users. The system integrates a RESTful API for frontend and third-party integrations.

18/06/2026 - source