3CX Phone System vs. Tethr: Contact Center Software Solution Comparison 2025

Overview: 3CX Phone System and Tethr as Contact Center Software Category solutions.

3CX Phone System and Tethr, both from the Contact Center Software category, cater to different operational scales and industries. 3CX Phone System excels in facilitating communication through sales and conferencing tools ideal for larger enterprises. Tethr specializes in enhancing customer relationships with robust analytics, mainly targeting mid-market segments. Each reflects distinctive strengths in communication and customer engagement, offering solutions tailored to their user base's specific strategic and operational needs.

3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Tethr: Tethr is a research-backed conversation analytics platform delivering automated insights from customer interactions. Customer conversations are analyzed to provide actionable insights.

3CX Phone System and Tethr: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

3CX Phone System focuses on sales call management and collaboration, making it suitable for managing large-scale communication operations. It also includes features like call recording and sales document management. read more →

Tethr emphasizes engagement and sales call management, adding customer feedback and loyalty program customization. These capabilities are tailored for improving customer interactions and loyalty. read more →

Business Goals

The primary goal of 3CX Phone System is to improve internal communications while supporting secondary aims like enhancing customer relationships and increasing revenue. read more →

Tethr focuses on enhancing customer relationships and improving ROI. It aligns with businesses seeking to build thought leadership and increase efficiency. read more →

Core Features

Standout features for 3CX Phone System include ease of migration, data export, custom reports, and integration options. It's AI powered and privacy-focused, catering to a range of enterprise needs. read more →

Tethr’s key features feature its analytics capabilities, the ability to create custom reports, and AI-powered insights, which help in refining customer engagement strategies and compliance. read more →

Vendor Support

3CX Phone System provides comprehensive vendor support with 24/7 availability and options for phone and chat support, effectively catering to complex operational demands. read more →

Tethr offers phone support and 24/7 availability, though it limits its email and chat support. Businesses can rely on continuous support for their analytics-driven operations. read more →

Segments and Industries

3CX Phone System predominantly serves enterprise and large enterprises in the IT services sector. Its features are matched to large-scale environments. read more →

Tethr primarily addresses the mid-market segment, concentrated within IT services, catering to need for robust customer relationship management. read more →

Operational Alignment

3CX Phone System integrates seamlessly with enterprise operations, leveraging phone calls and offline interactions to suit large and diverse user bases. read more →

Tethr aligns with operational workflows that prioritize customer engagement and feedback, using phone and chat channels for mid-market-level implementations. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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24/7 Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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3CX Phone System in Action: Unique Use Cases

How can 3CX Phone System optimize your Conference Call Management Workflow?

How can 3CX Phone System optimize your Collaboration Workflow?

The 3CX Phone System supports collaboration by facilitating video conferencing, screen sharing, and instant messaging. It also allows for group communication with features such as conference calls and shared document viewing. The 3CX system is limited in its video conferencing capabilities, lacking the option to hide unnecessary updates.

"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services

What Are the key features of 3CX Phone System for Sales Document Management?

The system offers a range of features, including integration with property management software. It also supports a wide range of IP phones. nThe system is scalable and can accommodate multiple sites and thousands of users. nIt provides fine-grained security restrictions, allowing access only to desired users and features.

"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services