3CX Phone System vs. Eckoh: Comparing Best Contact Center Software Solutions 2026

Overview: 3CX Phone System and Eckoh as Contact Center Software Category solutions.

3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Eckoh: Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

This comparison of 3CX Phone System vs. Eckoh draws on 997 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

3CX Phone System supports VoIP telephony system replacement, Employee mobility enablement, Unified communications for care teams, Unified communications for remote workforce, etc.

Eckoh supports Contact center payment security, Automated bill payment processing, Automated journey planning and payments, Secure payment integration for contact centers, etc.

Evidence shows that both products are used for Customer engagement, Compliance management, Contact center solutions, Contact center management.

3CX Phone System also covers Telecommunications, Workforce management, Unified communications, Customer service operations, etc.

Eckoh also covers Payment security, Contact center operations, Payment processing, Contact center automation, etc.

Top use cases: 3CX Phone System vs Eckoh

Use cases tied to 3CX Phone System and Eckoh from verified data sources. Click any use case for supporting evidences.

3CX Phone System Eckoh

Top Capabilities: 3CX Phone System vs Eckoh

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Eckoh only

Deployed Industries: 3CX Phone System vs Eckoh

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: 3CX Phone System vs Eckoh

Share of peer evidence by company size for 3CX Phone System and Eckoh. Each product segments add up to 100%. Click any segment for supporting evidence.

3CX Phone System 100%
Eckoh 100%

3CX Phone System and Eckoh: Best activities based on customer satisfaction

3CX Phone System in Action: Unique Activities

What solutions does 3CX Phone System provide for Conference Call Management?
The system allows users to schedule and conduct conference calls. Users can also manage voicemail, and access other features. The platform offers a web interface for managing conference calls and voicemail.
"...VoIP phone solution and the included web-interface for managing conference calls, voicemail etc...." Peer review by User
How can 3CX Phone System optimize your Collaboration Workflow?
The 3CX Phone System supports collaboration by facilitating video conferencing, screen sharing, and instant messaging. It also allows for group communication with features such as conference calls and shared document viewing. The 3CX system is limited in its video conferencing capabilities, lacking the option to hide unnecessary updates.
"...It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping...." Peer review by Muhammad S, Senior Internal Audit Manager, Financial Services
What benefits does 3CX Phone System offer for Sales Document Management?
The system offers a range of features, including integration with property management software. It also supports a wide range of IP phones. nThe system is scalable and can accommodate multiple sites and thousands of users. nIt provides fine-grained security restrictions, allowing access only to desired users and features.
"...I recommend all companies and users who need to make many calls a day, to contract the 3CX service...." Peer review by Federico A, Administrador de página web

Integrations

Ecosystem partners each product commonly connects with.

3CX Phone System

CallSource
4.3
ProspectSoft CRM
4.4

News

Latest 3CX Phone System news

3CX ENT+ wird eingestellt und zu Grok verlagert

3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.

26/04/2026 - source

Latest Eckoh news

Eckoh Acquires Quality Xperience to Expand Enterprise AI Capabilities

Eckoh has acquired Quality Xperience, a UK-based provider of conversational AI solutions, to enhance its enterprise AI capabilities. This acquisition formalizes their year-long partnership, combining QX's AI expertise with Eckoh's secure customer engagement solutions. The move aims to accelerate enterprise-wide AI adoption and optimize end-to-end customer experiences with enhanced security and performance.

09/08/2026 - source