XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Eckoh: Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.
This comparison of XCALLY vs. Eckoh draws on 750 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
Both XCALLY and Eckoh are commonly chosen for Omnichannel contact center management.
XCALLY also supports Contact center centralization, Omnichannel customer service management, Call center unification and management, Contact center optimization for healthcare, etc.
Eckoh also supports Contact center payment security, Automated bill payment processing, Automated journey planning and payments, Secure payment integration for contact centers, etc.
Evidence shows that both products are used for Customer engagement, Contact center operations, Contact center management, Contact center automation.
XCALLY also covers Customer service management, Customer service automation, Contact center integration, Conversational AI for sales, etc.
Eckoh also covers Payment security, Compliance management, Payment processing, Contact center solutions, etc.
Top use cases: XCALLY vs Eckoh
Use cases tied to XCALLY and Eckoh from verified data sources. Click any use case for supporting evidences.
| XCALLY | Eckoh |
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Top Capabilities: XCALLY vs Eckoh
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: XCALLY vs Eckoh
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: XCALLY vs Eckoh
Share of peer evidence by company size for XCALLY and Eckoh. Each product segments add up to 100%. Click any segment for supporting evidence.
XCALLY and Eckoh: Best activities based on customer satisfaction
XCALLY in Action: Unique Activities
How does XCALLY address your Touchpoint Management Challenges?
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services
How can XCALLY optimize your Helpdesk Management Workflow?
"...I t's most powerfull call-center solution...." Peer review by norman n., CEO, Telecommunications
How does XCALLY address your Engagement Management Challenges?
"...Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels...." Peer review
News
Latest XCALLY news
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
Latest Eckoh news
Eckoh Acquires Quality Xperience to Expand Enterprise AI Capabilities
Eckoh has acquired Quality Xperience, a UK-based provider of conversational AI solutions, to enhance its enterprise AI capabilities. This acquisition formalizes their year-long partnership, combining QX's AI expertise with Eckoh's secure customer engagement solutions. The move aims to accelerate enterprise-wide AI adoption and optimize end-to-end customer experiences with enhanced security and performance.
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