VICIdial: Vicidial is an open-source, enterprise-level contact center solution used globally by thousands of companies. It offers a full range of features for effective customer communication.
Eckoh: Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.
Introducing VICIdial and Eckoh
VICIdial, Eckoh, VCC Live®, Call Logic, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VICIdial covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Workflow Management, Engagement Management with E-Mail, etc.
Eckoh focuses on Engagement Management with Omnichannel, Lead Engagement with Omnichannel, Personalized Marketing with Omnichannel, Generation Of New Leads.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
VICIdial and Eckoh: Best activities based on customer satisfaction
VICIdial in Action: Unique Activities
What solutions does VICIdial provide for Helpdesk Management?
"...Deployed Vicidial Call Center Suite since 2006 in the Philippines with Outbound and Inbound setup or both...." Peer review by Leo M., VP - IT Infrastructures, Information Technology and Services
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Establish thought leadership
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Acquire customers
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Enhance customer relationships
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Enter new markets internationally or locally
- See 2 more
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Increase sales & revenue
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Acquire customers
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| VICIdial | Eckoh | |
|---|---|---|
| Peer score | 4.8 | 4.0 |
| Peer insights | 1575 | 29 |
| Top industries |
Information Technology And Services 35.0%
Telecommunications 24.0%
Marketing And Advertising 7.0%
|
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| SMB and Mid-Market | 85.0% | 0.0% |
| Enterprise | 15.0% | 0.0% |
News
Latest VICIdial news
masterfermin02/vicidial-api-wrapper
The Vicidial API Wrapper v4.0 introduces significant enhancements for developers integrating with the Vicidial API. Key updates include a new configuration system, improved validation, structured response DTOs, and enhanced reliability features like configurable timeouts and automatic retries. These changes aim to streamline the integration process and improve the developer experience.
Latest Eckoh news
Eckoh Acquires Quality Xperience to Expand Enterprise AI Capabilities
Eckoh has acquired Quality Xperience, a UK-based provider of conversational AI solutions, to enhance its enterprise AI capabilities. This acquisition formalizes their year-long partnership, combining QX's AI expertise with Eckoh's secure customer engagement solutions. The move aims to accelerate enterprise-wide AI adoption and optimize end-to-end customer experiences with enhanced security and performance.
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