Top NPS Survey Platforms 2021
If you are looking for a top NPS Survey Software for your organization, here is a selection of top picks that helps in your selection process
If you are looking for a top NPS Survey Software for your organization, here is a selection of top picks that helps in your selection process
Net Promoter Score is a measure used to gauge customer satisfaction, loyalty and willingness of the customer to recommend a company's products and services. Continuous feedback loop across customer lifecycle and across all touchpoints is important to grow the revenue and NPS is the best barometer for this. This is where NPS Survey Tools and Platforms play a critical role in collecting customer feedback, decoding customer loyalty insights across touchpoints and uncover insight from customer sentiments and preferences.
Measuring Net Promoter Score is crucial and it is no longer about simple question and answer surveys. NPS survey platforms have evolved greatly to measure customer satisfaction at various points in the customer lifecycle and also across all channels like email, chatbots and messaging apps, text or SMS, mobile, native apps, offline surveys and more. Using NPS platforms businesses can
NPS has become a precursor to initiate and drive customer experience improvement programs.
We bring you a selection of best NPS platforms that you can consider for your business.
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA.Suzie Dieth
Director of Customer Experience
Reliant
Vendor: Inmoment
Founded: 2002
Company Size: 251-500
HQ Location: Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Financials: M&A
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.Faisal Al-khalidi
Growth
SOMA
Vendor: Delighted
Company Size: 11-50
Financials: M&A
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers.Joshua Peskay
VP
RoundTable Technology
Vendor: Simplesat
Company Size: 11-50
HQ Location: 113 Cherry Street, Seattle, Washington 98104, US
Financials: Private
Customer Feedback tool to win on customer experience
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.
Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.
The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone.Cath Stone
Head of Customer Strategy
Jetstar
Vendor: Asknicely
Founded: 2014
Company Size: 51-100
HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Financials: Series A
Customer feedback software to collect customer feedback and improve the quality of services
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world.Antonio King,
Director of Experience
Shinesty
Vendor: Nicereply
Founded: 2010
Company Size: 1-10
HQ Location: Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Financials: Private
Customer Feedback tool to engage and learn from customers
Promoter.io is a Feedback Management tool that helps to capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth.
It supports keeping a steady pulse on the customers using the survey logic, customizable for any business model with detailed survey statistics to understand survey engagement and help refine the approach. It provides an email alert with customer feedback that meets a set of criteria and easily drills down to see only the customers referencing individual trends.
Some of its features include proactively identifying and triage customer issues ahead of time, higher conversion rates, more qualified leads and better ROI, easily prioritize the product roadmap, predict future growth and churn with a reliable, proven KPI and more.
Vendor: Promoter.Io
Founded: 2013
Company Size: 1-10
HQ Location: 110 E Houston Street 6th Floor San Antonio, Texas 78205
Financials: Seed
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
Zonka App has really really helped us a lot to improve our feedback collection and analysis system.Vinit R
Quality Assurance Manager
Health City Cayman Island
Vendor: Zonka Feedback
Company Size: 01-10
HQ Location: K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN
Financials: Private
Survey Platform that turn customers into Promoters.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent.Katherine Stevens
Market Intelligence & Strategy Manager
Paysafe
Vendor: SurveySparrow
Company Size: 11-50
HQ Location: 340 S Lemon Ave #9091, Walnut, CA 91789, US
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition.Steve Lockwood
Head of Insights and Marketing Analytics
Finder
Vendor: Qualtrics
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: M&A
Feedback management tool to build a CX program that adapts to customer needs
Vendor: Surveymonkey
Founded: 1999
Company Size: 501-1000
HQ Location: 1 Curiosity Way San Mateo, California 94403 United States
Financials: IPO