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Top NPS Survey Platforms 2021

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If you are looking for a top NPS Survey Software for your organization, here is a selection of top picks that helps in your selection process

Net Promoter Score is a measure used to gauge customer satisfaction, loyalty and willingness of the customer to recommend a company's products and services. Continuous feedback loop across customer lifecycle and across all touchpoints is important to grow the revenue and NPS is the best barometer for this. This is where NPS Survey Tools and Platforms play a critical role in collecting customer feedback, decoding customer loyalty insights across touchpoints and uncover insight from customer sentiments and preferences.

Measuring Net Promoter Score is crucial and it is no longer about simple question and answer surveys. NPS survey platforms have evolved greatly to measure customer satisfaction at various points in the customer lifecycle and also across all channels like email, chatbots and messaging apps, text or SMS, mobile, native apps, offline surveys and more. Using NPS platforms businesses can

  • Create dynamic lists and segment customers based on any criteria like loyalty or risk
  • Identify unsatisfied and at-risk customers
  • Benchmark against industry and competitor scores
  • Initiate follow up questions and emails, for additional information with unsatisfied customers
  • Uncover customer loyalty drivers
  • Monitor improvements in products, services and across the entire customer journey

NPS has become a precursor to initiate and drive customer experience improvement programs.

We bring you a selection of best NPS platforms that you can consider for your business.

Top NPS Survey Platforms

Wootric

Customer experience management that drives retention, engagement, and advocacy

4.72

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Wootric Icon

Wootric

4.72
★★★★★
★★★★★
Customer experience management that drives retention, engagement, and advocacy

Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.

Wootric uses machine learning to analyze the feedback in one place, regardless of source. It offers a flexible, rigorous alternative to resource-intensive market research solutions that collect feedback at the moments that matter, drive improvement across your organization and work with a partner focused on success.

Some of its features include power the CX vision with a full-cycle approach, survey a sample of the customers every day with the trusted settings, real-time analytics, unlock insights from customer comments in the feedback command center and more.

Testimonials

Sterling Anderson

Customer Insights

Hootsuite

Wootric Icon
Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Measuring CSAT
Top Features : Embedded survey forms,Dashboard,Recording

Vendor: Wootric

Founded: 2013

Company Size: 11-50

HQ Location: San Francisco, California

Financials: Private

Delighted platform

Customer feedback tool to gather actionable feedback from your customers

4.71

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Delighted platform Icon

Delighted platform

4.71
★★★★★
★★★★★
Customer feedback tool to gather actionable feedback from your customers

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

Testimonials

Faisal Al-khalidi

Growth

SOMA

Delighted platform Icon
Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Alerts: popups & Notifications

Vendor: Delighted

Company Size: 11-50

Financials: M&A

Simplesat

Customer feedback system to collect customer satisfaction data to improve the business

4.71

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Simplesat Icon

Simplesat

4.71
★★★★★
★★★★★
Customer feedback system to collect customer satisfaction data to improve the business

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

Testimonials

Joshua Peskay

VP

RoundTable Technology

Simplesat Icon
Highlights
Top Processes : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Alerts: popups & Notifications

Vendor: Simplesat

Company Size: 11-50

HQ Location: 113 Cherry Street, Seattle, Washington 98104, US

Financials: Private

AskNicely

Customer Feedback tool to win on customer experience

4.69

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AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★
Customer Feedback tool to win on customer experience

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

Testimonials

Cath Stone

Head of Customer Strategy

Jetstar

AskNicely Icon
Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Personalization

Vendor: Asknicely

Founded: 2014

Company Size: 51-100

HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209

Financials: Series A

Nicereply

Customer feedback software to collect customer feedback and improve the quality of services

4.60

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Nicereply Icon

Nicereply

4.60
★★★★★
★★★★★
Customer feedback software to collect customer feedback and improve the quality of services

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

Testimonials

Antonio King,

Director of Experience

Shinesty

Nicereply Icon
Highlights
Top Processes : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Personalization

Vendor: Nicereply

Founded: 2010

Company Size: 1-10

HQ Location: Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Financials: Private

Promoter.io

Customer Feedback tool to engage and learn from customers

4.53

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Promoter.io Icon

Promoter.io

4.53
★★★★★
★★★★★
Customer Feedback tool to engage and learn from customers

Promoter.io is a Feedback Management tool that helps to capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth.

It supports keeping a steady pulse on the customers using the survey logic, customizable for any business model with detailed survey statistics to understand survey engagement and help refine the approach. It provides an email alert with customer feedback that meets a set of criteria and easily drills down to see only the customers referencing individual trends.

Some of its features include proactively identifying and triage customer issues ahead of time, higher conversion rates, more qualified leads and better ROI, easily prioritize the product roadmap, predict future growth and churn with a reliable, proven KPI and more.

Promoter.io Icon
Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Micro customer segmenting

Vendor: Promoter.Io

Founded: 2013

Company Size: 1-10

HQ Location: 110 E Houston Street 6th Floor San Antonio, Texas 78205

Financials: Seed

Zonka Feedback

Feedback Software & Survey App to collect feedback from customers and employees

4.51

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Zonka Feedback Icon

Zonka Feedback

4.51
★★★★★
★★★★★
Feedback Software & Survey App to collect feedback from customers and employees

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

Zonka Feedback Icon
Highlights
Top Processes : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Survey themes library,Alerts: popups & Notifications

Vendor: Zonka Feedback

Company Size: 01-10

HQ Location: K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Financials: Private

SurveySparrow NPS

Survey Platform that turn customers into Promoters.

4.49

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SurveySparrow NPS Icon

SurveySparrow NPS

4.49
★★★★★
★★★★★
Survey Platform that turn customers into Promoters.

SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.

The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.

The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.

Testimonials

Katherine Stevens

Market Intelligence & Strategy Manager

Paysafe

SurveySparrow NPS Icon
Highlights
Top Processes : Customer feedback management,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Templates,Personalization

Vendor: SurveySparrow

Company Size: 11-50

HQ Location: 340 S Lemon Ave #9091, Walnut, CA 91789, US

Qualtrics Customer Experience

Customer Experience Management to understand the customers’ experiences and take the right actions

4.45

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Qualtrics Customer Experience Icon

Qualtrics Customer Experience

4.45
★★★★★
★★★★★
Customer Experience Management to understand the customers’ experiences and take the right actions

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.

With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.

Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

Testimonials

Steve Lockwood

Head of Insights and Marketing Analytics

Finder

Qualtrics Customer Experience Icon
Highlights
Top Processes : Collecting feedback,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Dashboard,Personalization

Vendor: Qualtrics

Founded: 2002

Company Size: 1001-5000

HQ Location: 333 W River Park Dr Provo, Utah 84604

Financials: M&A

SurveyMonkey CX

Feedback management tool to build a CX program that adapts to customer needs

4.43

Read Reviews
SurveyMonkey CX Icon

SurveyMonkey CX

4.43
★★★★★
★★★★★
Feedback management tool to build a CX program that adapts to customer needs
SurveyMonkey CX Icon
Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Personalization

Vendor: Surveymonkey

Founded: 1999

Company Size: 501-1000

HQ Location: 1 Curiosity Way San Mateo, California 94403 United States

Financials: IPO