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Feedback Management Software 2020: Buyers Guide

In this guide you will learn,

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What is Feedback Management Software?

Customer Feedback Management is a structured process of collecting feedback from customers, analyzing, and taking action on the feedback by incorporating appropriate changes to the product or services or operational processes. This is expected to result in the improvement of overall customer satisfaction.

Customer feedback management involves dealing with different types of feedback like complaints, opinions, bugs, feature requests, and overall experiential feedback. The feedback can be collected through various channels such as emails, surveys, social media, live chat. Feedback Management software comprises set of tools that help to manage customer feedback to collect different types of feedback over different types of channels.

Enterprise Feedback Management involves centralized management of organizational processes to collect and manage feedback. The feedback is not only from customers but would also include market research, employees, vendors, partners, and other key stakeholders.

Feedback Management Software

Riddle Quiz Maker Icon

Riddle Quiz Maker

4.63
★★★★★
★★★★★

Create your own Quiz - Riddle's quiz maker

Brew Survey Icon

Brew Survey

4.58
★★★★★
★★★★★

Brew Survey: Affordable Offline Survey App for iOS & Android in the Market....

EmailMeForm Icon

EmailMeForm

4.54
★★★★★
★★★★★

EmailMeForm: Free Online Form Builder. Surveys and Contact ...

SmartSurvey Icon

SmartSurvey

4.54
★★★★★
★★★★★

SmartSurvey: Online Survey Software & Questionnaire Tool

AkioSurvey Icon

AkioSurvey

4.54
★★★★★
★★★★★

AkioSurvey is a comprehensive online survey..

Surveycto Icon

Surveycto

4.52
★★★★★
★★★★★

SurveyCTO: Because your data is worth it

SurveyMonkey Icon

SurveyMonkey

4.51
★★★★★
★★★★★

Give your teams the data they need to make smarter decisions. Discover why we're a leading survey platform for businesses around the globe

YesInsights Icon

YesInsights

4.47
★★★★★
★★★★★

YesInsights | Simple Surveys for Consumer Feedback | One ...

Zoho Survey Icon

Zoho Survey

4.43
★★★★★
★★★★★

Experience the craft of survey creation.

Surveygizmo Icon

Surveygizmo

4.42
★★★★★
★★★★★

SurveyGizmo | Enterprise Online Survey Software & Tools

1000Minds Conjoint Analysis Icon

1000Minds Conjoint Analysis

4.41
★★★★★
★★★★★

Conjoint analysis –Choice Modelling ....

CloudRatify Icon

CloudRatify

4.38
★★★★★
★★★★★

CloudRatify: Connecting Customer using a most Advanced Solution

CheckMarket Survey Icon

CheckMarket Survey

4.35
★★★★★
★★★★★

Survey software and services | CheckMarket Survey Tool

Antlere Smart Survey Kiosk Icon

Antlere Smart Survey Kiosk

4.34
★★★★★
★★★★★

Smart Survey Kiosk - Antlere

Clicktools Icon

Clicktools

4.31
★★★★★
★★★★★

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

dscout Icon

dscout

4.27
★★★★★
★★★★★

In-context insights via remote qualitative research | dscout

Twentify Icon

Twentify

4.21
★★★★★
★★★★★

Twentify Consumer Research | Insight-driven Growth

Attest Icon

Attest

4.12
★★★★★
★★★★★

Attest: Proper Insight at your Fingertips

Four Eyes Icon

Four Eyes

4.03
★★★★★
★★★★★

FourEyes - Brilliant and charming free surveys

Qzzr Icon

Qzzr

4.00
★★★★★
★★★★★

Qzzr | Create online quizzes that drive revenue

Blue Platform Icon

Blue Platform

4.00
★★★★★
★★★★★

Blue | Experience Management | Software ...

Checkbox Survey Icon

Checkbox Survey

3.94
★★★★★
★★★★★

Checkbox Survey: Powerful & Professional Online Survey ...

Survox IVR Icon

Survox IVR

3.78
★★★★★
★★★★★

Survox IVR provides an economical, automated interactive survey.....

Questback Feedback Platform Icon

Questback Feedback Platform

3.50
★★★★★
★★★★★

Powering Transformative Organisaitons

BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★

BirdEye: Online Review Management | Customer Review Software

Grade.Us Review Management Icon

Grade.Us Review Management

4.76
★★★★★
★★★★★

Grade.us: Get More Online Reviews - Best Reputation and Review ...

Wootric Icon

Wootric

4.72
★★★★★
★★★★★

Wootric | Measure & Boost Customer Happiness

AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★

AskNicely: NPS Software - Real time Customer Feedback

Mailigen Icon

Mailigen

4.62
★★★★★
★★★★★

Mailigen | The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

Zenloop Icon

Zenloop

4.62
★★★★★
★★★★★

zenloop: Net Promoter Score (NPS) Feedback Management

Nicereply Surveys & Distribution Icon

Nicereply Surveys & Distribution

4.60
★★★★★
★★★★★

Nicereply | Customer Satisfaction Survey, NPS & CES

Typeform Icon

Typeform

4.58
★★★★★
★★★★★

Typeform: The future of forms is here

ReviewTrackers Icon

ReviewTrackers

4.57
★★★★★
★★★★★

ReviewTrackers | Measure the Customer Experience

Customersure Icon

Customersure

4.54
★★★★★
★★★★★

CustomerSure Customer Feedback Software | CustomerSure

Medallia Experience Cloud Icon

Medallia Experience Cloud

4.53
★★★★★
★★★★★

A software-as-a-service platform reveals the most relevant customer insights, and makes them actionable to every role across your organization.

Usabilla Icon

Usabilla

4.47
★★★★★
★★★★★

Usabilla | Build Future-Proof Customer Experiences

InMoment Icon

InMoment

4.43
★★★★★
★★★★★

InMoment: Customer Experience Intelligence & Management Software

Formstack Form Builder Icon

Formstack Form Builder

4.40
★★★★★
★★★★★

Formstack | Online Form Builder & Form Creator

GreenRope Icon

GreenRope

4.37
★★★★★
★★★★★

GreenRope | Complete CRM ,Marketing Automation, Sales Pipelines ,Customer Service

NICE Satmetrix Icon

NICE Satmetrix

4.37
★★★★★
★★★★★

Satmetrix: Customer Experience Management

Foresee CX Suite Icon

Foresee CX Suite

4.34
★★★★★
★★★★★

One solution to power your CX intelligence

Remesh Icon

Remesh

4.31
★★★★★
★★★★★

Remesh: Discover Real-Time Customer and Employee Truth

Promoter Ninja Icon

Promoter Ninja

4.19
★★★★★
★★★★★

The most affordable NPS| survey in the market

Qualaroo CX Icon

Qualaroo CX

4.13
★★★★★
★★★★★

Qualaroo ‚Automate user research

Ringcentral Engage Icon

Ringcentral Engage

4.00
★★★★★
★★★★★

RingCentral: All-in-One Phone, Team Messaging, Video Conferencing

ClickDimensions Icon

ClickDimensions

4.00
★★★★★
★★★★★

ClickDimensions | The only unified marketing, analytics and services platform in the market for organizations that use Dynamics.

Swagbucks Icon

Swagbucks

3.81
★★★★★
★★★★★

Swagbucks - Free Gift Cards for Paid Surveys and More

Vertical Response Email Marketing Icon

Vertical Response Email Marketing

3.66
★★★★★
★★★★★

VerticalResponse: Email Marketing Company - Email Campaign ...