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Feedback Management Software 2020: Buyers Guide

In this guide you will learn,

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What is Feedback Management Software?

Customer Feedback Management is a structured process of collecting feedback from customers, analyzing, and taking action on the feedback by incorporating appropriate changes to the product or services or operational processes. This is expected to result in the improvement of overall customer satisfaction.

Customer feedback management involves dealing with different types of feedback like complaints, opinions, bugs, feature requests, and overall experiential feedback. The feedback can be collected through various channels such as emails, surveys, social media, live chat. Feedback Management software comprises set of tools that help to manage customer feedback to collect different types of feedback over different types of channels.

Enterprise Feedback Management involves centralized management of organizational processes to collect and manage feedback. The feedback is not only from customers but would also include market research, employees, vendors, partners, and other key stakeholders.

256 Feedback Management Software

Outgrow Icon

Outgrow

4.86
★★★★★
★★★★★

Outgrow.co | Interactive Quizzes | Interactive Calculators

BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★

BirdEye: Online Review Management | Customer Review Software

Grade.Us Review Management Icon

Grade.Us Review Management

4.76
★★★★★
★★★★★

Grade.us: Get More Online Reviews - Best Reputation and Review ...

SmileBack Icon

SmileBack

4.76
★★★★★
★★★★★

SmileBack:Customer Happiness Made Easy..

Paperform Icon

Paperform

4.73
★★★★★
★★★★★

Easy, Beautiful, Yours Online Form Builder And Form Creator | Paperform

Listen360 Customer Engagement Platform Icon

Listen360 Customer Engagement Platform

4.72
★★★★★
★★★★★

Customer Engagement platform - Learn from customer feedback - Listen360

Wootric Icon

Wootric

4.72
★★★★★
★★★★★

Wootric | Measure & Boost Customer Happiness

Simplesat Icon

Simplesat

4.71
★★★★★
★★★★★

SimpleSat | Customer feedback has never been this easy.

Delighted platform Icon

Delighted platform

4.71
★★★★★
★★★★★

Delighted Customer feedback with Net Promoter Score

AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★

AskNicely: NPS Software - Real time Customer Feedback

Armatic Icon

Armatic

4.69
★★★★★
★★★★★

Armatic - AR Automation & Revenue Lifecycle Management Software

Auryc Icon

Auryc

4.69
★★★★★
★★★★★

Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

Startquestion survey Icon

Startquestion survey

4.68
★★★★★
★★★★★

Startquestion - create online surveys and forms

Spark Chart Icon

Spark Chart

4.67
★★★★★
★★★★★

Survey Software Features | Spark Chart Professional Survey ...

Hyphen Survey Icon

Hyphen Survey

4.65
★★★★★
★★★★★

Hyphen: Employee Engagement Platform for Higher Company ...

Arbit Icon

Arbit

4.65
★★★★★
★★★★★

Arbit: competitive intelligence

Feedier Icon

Feedier

4.64
★★★★★
★★★★★

Feedier - Next generation Feedback tool

Verbate Icon

Verbate

4.63
★★★★★
★★★★★

Verbate - Video Surveys for Qualitative Market Research

Riddle Quiz Maker Icon

Riddle Quiz Maker

4.63
★★★★★
★★★★★

Create your own Quiz - Riddle's quiz maker

Qualtrics CoreXM Icon

Qualtrics CoreXM

4.62
★★★★★
★★★★★

Qualtrics XM // The Leading Experience Management Software

Mailigen Icon

Mailigen

4.62
★★★★★
★★★★★

Mailigen | The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

Zenloop Icon

Zenloop

4.62
★★★★★
★★★★★

zenloop: Net Promoter Score (NPS) Feedback Management

Google Forms Icon

Google Forms

4.61
★★★★★
★★★★★

Google Forms: Free Online Surveys for Personal Use

Nicereply Surveys & Distribution Icon

Nicereply Surveys & Distribution

4.60
★★★★★
★★★★★

Nicereply | Customer Satisfaction Survey, NPS & CES

CustomerGauge Icon

CustomerGauge

4.59
★★★★★
★★★★★

CustomerGauge | B2B + CX = Account ExperienceTM

UseResponse Icon

UseResponse

4.58
★★★★★
★★★★★

UseResponse - Customer Support Software

Typeform Icon

Typeform

4.58
★★★★★
★★★★★

Typeform: The future of forms is here

Brew Survey Icon

Brew Survey

4.58
★★★★★
★★★★★

Brew Survey: Affordable Offline Survey App for iOS & Android in the Market....

Survicate Icon

Survicate

4.58
★★★★★
★★★★★

Survicate | Understand Customers Along Their Entire Journey

Stella Connect Platform Icon

Stella Connect Platform

4.57
★★★★★
★★★★★

Stella Connect - Build a Happier, Higher-Performing Team

ReviewTrackers Icon

ReviewTrackers

4.57
★★★★★
★★★★★

ReviewTrackers | Measure the Customer Experience

SatisMeter Icon

SatisMeter

4.57
★★★★★
★★★★★

Collect Net Promoter Score customer feedback | SatisMeter

Interceptum Icon

Interceptum

4.56
★★★★★
★★★★★

Online Surveys, Survey Software, Web Survey ... - Interceptum

AYTM Icon

AYTM

4.55
★★★★★
★★★★★

Online Market Research | AYTM Market Research

Enalyzer Icon

Enalyzer

4.55
★★★★★
★★★★★

Enalyzer: Everything you need to create the survey and report that you want

EmailMeForm Icon

EmailMeForm

4.54
★★★★★
★★★★★

EmailMeForm: Free Online Form Builder. Surveys and Contact ...

Customerly Icon

Customerly

4.51
★★★★★
★★★★★

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Feefo Icon

Feefo

4.50
★★★★★
★★★★★

Feefo | Collect Genuine Customer Reviews

Ubiquity Icon

Ubiquity

4.43
★★★★★
★★★★★

UbiQuity Marketing Automation Platform | Qrious

Formstack Form Builder Icon

Formstack Form Builder

4.40
★★★★★
★★★★★

Formstack | Online Form Builder & Form Creator

Ungapped Platform Icon

Ungapped Platform

4.37
★★★★★
★★★★★

Everything you need from day one - Ungapped

GreenRope Icon

GreenRope

4.37
★★★★★
★★★★★

GreenRope | CRM with Marketing Automation for maximum growth and efficiency

Omniconvert Icon

Omniconvert

4.36
★★★★★
★★★★★

The website conversion optimization tool for smart marketers - Omniconvert

FormAssembly Icon

FormAssembly

4.36
★★★★★
★★★★★

FormAssembly -Fast and secure contact form

tellody Icon

tellody

4.35
★★★★★
★★★★★

tellody - Engage with your audience and build your brand

Foresee CX Suite Icon

Foresee CX Suite

4.34
★★★★★
★★★★★

One solution to power your CX intelligence

PureB2B Icon

PureB2B

4.33
★★★★★
★★★★★

PureB2B: Full-Funnel Demand Generation with Intent Data

Wufoo Icon

Wufoo

4.33
★★★★★
★★★★★

Online Form Builder with Cloud Storage Database | Wufoo