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Feedback Management Software 2021: Buyers Guide

Learn what is Feedback Management, how it works and how to choose the right Feedback Management software

Last updated: Feb 23, 2021

What is Feedback Management Software?

Customer Feedback Management is a structured process of collecting feedback from customers, analyzing, and taking action on the feedback by incorporating appropriate changes to the product or services or operational processes. This is expected to result in the improvement of overall customer satisfaction.

Customer feedback management involves dealing with different types of feedback like complaints, opinions, bugs, feature requests, and overall experiential feedback. The feedback can be collected through various channels such as emails, surveys, social media, live chat. Feedback Management software comprises a set of tools that help to manage customer feedback to collect different types of feedback over different types of channels.

Enterprise Feedback Management involves centralized management of organizational processes to collect and manage feedback. The feedback is not only from customers but would also include market research, employees, vendors, partners, and other key stakeholders.

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258 Feedback Management Software

Outgrow

Outgrow.co | Interactive Quizzes | Interactive Calculators

4.86

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Outgrow Icon

Outgrow

4.86
★★★★★
★★★★★
Outgrow.co | Interactive Quizzes | Interactive Calculators

Outgrow provides Marketing Toolkit to Marketers to engage their customers that helps in lead conversion and generate referral traffic.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Calculator,Interactive content,Templates
Outgrow Icon

Vendor: Outgrow

HQ Location: 401 Park Avenue, New York, NY 10016, US

BirdEye

Online Review Management | Customer Review Software

4.79

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BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★
Online Review Management | Customer Review Software

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

Highlights
Top Business Usecases : Rating and review management,Engagement management,Customer feedback management
Top Features : Feedback surveys,Dashboard,Ticketing
BirdEye Icon

Vendor: Birdeye

Founded: 2012

Company Size: 251-500

HQ Location: 250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Financials: Series B

Grade.Us Review Management

Grade.us: Get More Online Reviews - Best Reputation and Review ...

4.76

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Grade.Us Review Management Icon

Grade.Us Review Management

4.76
★★★★★
★★★★★
Grade.us: Get More Online Reviews - Best Reputation and Review ...

Grade.us is a SaaS platform for complete online review management and marketing. It helps to improve ROI and acquire customers.

Highlights
Top Business Usecases : Rating and review management,White labeling,Helpdesk management
Top Features : White label,Dashboard,SEO
Grade.Us Review Management Icon

Vendor: Grade Us

Company Size: 1-10

HQ Location: Grade Us, LLC 15400 SE 30th Pl., Suite 202, Bellevue, Washington 98007, US

Financials: Private

SmileBack

Customer satisfaction platform, simple to use but deep in insights

4.76

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SmileBack Icon

SmileBack

4.76
★★★★★
★★★★★
Customer satisfaction platform, simple to use but deep in insights

SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Rating and review management
Top Features : Embedded survey forms,Dashboard,Ticketing
SmileBack Icon

Vendor: SmileBack

Company Size: 11-50

HQ Location: Wilmington, DE

Financials: Private

Paperform

Easy, Beautiful, Yours Online Form Builder And Form Creator | Paperform

4.73

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Paperform Icon

Paperform

4.73
★★★★★
★★★★★
Easy, Beautiful, Yours Online Form Builder And Form Creator | Paperform
Highlights
Top Business Usecases : Customer feedback management,Social media management,Engagement management
Top Features : Landing page,Feedback surveys,Templates
Paperform Icon

Vendor: Paperform

Company Size: 1-10

HQ Location: Tupper St, Enmore, NSW AU

Financials: Private

Listen360 Customer Engagement Platform

Customer feedback tool to make products and services more meaningful to the customers you serve.

4.72

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Listen360 Customer Engagement Platform Icon

Listen360 Customer Engagement Platform

4.72
★★★★★
★★★★★
Customer feedback tool to make products and services more meaningful to the customers you serve.

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Highlights
Top Business Usecases : Engaging conversational surveys,Engaging and following up,Collecting feedback
Top Features : Personalization,Recording,Embedded survey forms
Listen360 Customer Engagement Platform Icon

Vendor: Listen360

Company Size: 11-50

HQ Location: 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Financials: Private

Wootric

Customer experience management that drives retention, engagement, and advocacy

4.72

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Wootric Icon

Wootric

4.72
★★★★★
★★★★★
Customer experience management that drives retention, engagement, and advocacy

Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Measuring CSAT
Top Features : Embedded survey forms,Dashboard,Recording
Wootric Icon

Vendor: Wootric

Founded: 2013

Company Size: 11-50

HQ Location: San Francisco, California

Financials: Private

Simplesat

Customer feedback system to collect customer satisfaction data to improve the business

4.71

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Simplesat Icon

Simplesat

4.71
★★★★★
★★★★★
Customer feedback system to collect customer satisfaction data to improve the business

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Alerts: popups & Notifications
Simplesat Icon

Vendor: Simplesat

Company Size: 11-50

HQ Location: 113 Cherry Street, Seattle, Washington 98104, US

Financials: Private

Delighted platform

Customer feedback tool to gather actionable feedback from your customers

4.71

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Delighted platform Icon

Delighted platform

4.71
★★★★★
★★★★★
Customer feedback tool to gather actionable feedback from your customers

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Alerts: popups & Notifications
Delighted platform Icon

Vendor: Delighted

Company Size: 11-50

Financials: M&A

AskNicely

Customer Feedback tool to win on customer experience

4.69

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AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★
Customer Feedback tool to win on customer experience

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Personalization
AskNicely Icon

Vendor: Asknicely

Founded: 2014

Company Size: 51-100

HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209

Financials: Series A

Armatic

Armatic - AR Automation & Revenue Lifecycle Management Software

4.69

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Armatic Icon

Armatic

4.69
★★★★★
★★★★★
Armatic - AR Automation & Revenue Lifecycle Management Software

Armatic is an All-in-one Accounts Receivable software built for supporting Sales teams with contract and order processing, and Finance teams with the tools for managing accounts receivables, billing and payments.

Highlights
Top Business Usecases : Sales document management,Engagement management,Digital signature
Top Features : Feedback surveys,Dashboard,Recording
Armatic Icon

Vendor: Armatic

Company Size: 1-10

HQ Location: 5151 California Ave Suite 180, Irvine, California 92617, US

Financials: Seed

Auryc

Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

4.69

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Auryc Icon

Auryc

4.69
★★★★★
★★★★★
Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

Auryc is a customer journey intelligence platform that surfaces real-time insights with powerful visual context across all digital e-commerce journeys. It helps enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction.

Highlights
Top Business Usecases : Engagement management,Customer feedback management,Engaging and following up
Top Features : Recording,Dashboard
Auryc Icon

Vendor: Auryc

Company Size: 11-50

HQ Location: 5050 W El Camino Real, Los Altos, California 94022, US

Financials: Series A

Startquestion survey

Survey software for professionals and companies researching clients, employees and the community

4.68

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Startquestion survey Icon

Startquestion survey

4.68
★★★★★
★★★★★
Survey software for professionals and companies researching clients, employees and the community

Startquestion survey is a survey software for professionals and companies researching clients, employees, and the community to create online questionnaires. It helps to enhance customer relationships, acquire customers and increase sales and revenue.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Alerts: popups & Notifications,Survey themes library
Startquestion survey Icon

Vendor: Startquestion

Company Size: 11-50

HQ Location: Ry?owa street nr 49, loc. 109, 02-495 Warsaw

SoGoSurvey

Actionable survey data with advanced data management and enterprise online survey software

4.67

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SoGoSurvey Icon

SoGoSurvey

4.67
★★★★★
★★★★★
Actionable survey data with advanced data management and enterprise online survey software

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

Highlights
Top Business Usecases : Customer feedback management,Social media management,Engagement management
Top Features : Feedback surveys,Templates,Dashboard
SoGoSurvey Icon

Vendor: sogosurvey

Founded: 2013

Company Size: 251-500

HQ Location: 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Financials: Private

Spark Chart

Survey Software to uncover hidden knowledge & ideas

4.67

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Spark Chart Icon

Spark Chart

4.67
★★★★★
★★★★★
Survey Software to uncover hidden knowledge & ideas

Spark Chart is a powerful survey software tool to create any type of survey and generate amazing reports instantly. Spark Chart rapidly develop ideas, get answers and make decisions. It helps to enhance customer relationships, build brand awareness and acquire customers.

Highlights
Top Business Usecases : Collecting feedback,Social media management,Training & onboarding
Top Features : Embedded survey forms,Survey themes library,Dashboard
Spark Chart Icon

Vendor: Spark Chart

HQ Location: Level 10, 1 William Street, Perth, Western Australia 6000, AU

Arbit

competitive intelligence

4.65

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Arbit Icon

Arbit

4.65
★★★★★
★★★★★
competitive intelligence

Arbit is a polling application that aggregates real-time consumer sentiment, combining social engagement with a powerful analytics tool. It provides solutions for market research via online surveys for enterprises.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Market research
Top Features : Feedback surveys
Arbit Icon

Vendor: Arbit

Company Size: 1-10

HQ Location: 900 E Fort Ave, 308, Baltimore, Maryland 21230, US

Financials: Seed

Feedier

Next generation feedback tool that automatically collects real-time feedback

4.64

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Feedier Icon

Feedier

4.64
★★★★★
★★★★★
Next generation feedback tool that automatically collects real-time feedback

Feedier is an all-in-one Feedback management platform that connects people with Feedback giving teams the knowledge and understanding to connect with their end-users using Feedback data and gives the ability to make the right decisions for the future. It helps to enhance customer relationships, acquire customers and improve efficiency.

Highlights
Top Business Usecases : Collecting feedback,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Widgets,Survey themes library
Feedier Icon

Vendor: Feedier

Company Size: 01-10

HQ Location: 165 Avenue de Bretagne, Lille, Hauts-de-France 59000, FR

Financials: Private

Verbate

Video surveys for insightful answers to any question

4.63

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Verbate Icon

Verbate

4.63
★★★★★
★★★★★
Video surveys for insightful answers to any question

Verbate is a Video Survey for qualitative market research providing insightful answers to any question. It helps to enter new markets, acquire customers and improve brand engagement.

Highlights
Top Business Usecases : Collecting feedback,Event management,Engaging conversational surveys
Top Features : Embedded survey forms
Verbate Icon

Vendor: Vimily

Company Size: 1-10

Qualtrics

Survey, Research & Experience Management Software | Qualtrics

4.63

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Qualtrics Icon

Qualtrics

4.63
★★★★★
★★★★★
Survey, Research & Experience Management Software | Qualtrics

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

Highlights
Top Business Usecases : Customer feedback management,Engagement management,Engaging and following up
Top Features : Feedback surveys,Personalization,Dashboard
Qualtrics Icon

Vendor: Qualtrics

Founded: 2002

Company Size: 1001-5000

HQ Location: 333 W River Park Dr Provo, Utah 84604

Financials: M&A

Riddle Quiz Maker

Feedback tool to create quiz, collect leads & engage audience

4.63

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Riddle Quiz Maker Icon

Riddle Quiz Maker

4.63
★★★★★
★★★★★
Feedback tool to create quiz, collect leads & engage audience

Riddle Quiz Maker is a quiz marketing platform that creates a quiz, collect leads, and engage the audience. Its intuitive online quiz maker and marketing platform allows publishers, brands and bloggers add quizzes, personality tests, polls and more to their websites. It helps to engage the audience and find more customers.

Highlights
Top Business Usecases : Engaging conversational surveys,Engaging and following up,Advertisement
Top Features : Personalization,Interactive content
Riddle Quiz Maker Icon

Vendor: Riddle

Company Size: 1-10

HQ Location: Svitrigailos gatve,Vilnius, Vilniaus, LT

Qualtrics CoreXM

Experience Management Software to gather experience insights and take action

4.62

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Qualtrics CoreXM Icon

Qualtrics CoreXM

4.62
★★★★★
★★★★★
Experience Management Software to gather experience insights and take action

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

Highlights
Top Business Usecases : Collecting feedback,Engaging conversational surveys,Helpdesk management
Top Features : Embedded survey forms,Personalization,Dashboard
Qualtrics CoreXM Icon

Vendor: Qualtrics

Founded: 2002

Company Size: 1001-5000

HQ Location: 333 W River Park Dr Provo, Utah 84604

Financials: M&A

Mailigen

The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

4.62

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Mailigen Icon

Mailigen

4.62
★★★★★
★★★★★
The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

Mailigen is an email automation platform that helps to easily create, send, and automate email newsletters. It helps to improve sales and revenue and grow market share.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Campaign management
Top Features : Templates,Feedback surveys,Personalization
Mailigen Icon

Vendor: Mailigen

Founded: 2010

Company Size: 11-50

HQ Location: 13A/F, Podium Plaza 5 Hanoi Road, Hong Kong SAR

Financials: Seed

Zenloop

Feedback Management to Automate customer retention.

4.62

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Zenloop Icon

Zenloop

4.62
★★★★★
★★★★★
Feedback Management to Automate customer retention.

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Personalization,Calculator
Zenloop Icon

Vendor: Zenloop

Founded: 2016

Company Size: 11-50

HQ Location: zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Financials: Seed

Google Forms

Online Surveys to collect and organize information

4.61

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Google Forms Icon

Google Forms

4.61
★★★★★
★★★★★
Online Surveys to collect and organize information

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

Highlights
Top Business Usecases : Collecting feedback,Collaboration,Content management
Top Features : Embedded survey forms,Survey themes library,Personalization
Google Forms Icon

Vendor: Google

HQ Location: 1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Nicereply

Customer feedback software to collect customer feedback and improve the quality of services

4.60

Read Reviews
Nicereply Icon

Nicereply

4.60
★★★★★
★★★★★
Customer feedback software to collect customer feedback and improve the quality of services

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Personalization
Nicereply Icon

Vendor: Nicereply

Founded: 2010

Company Size: 1-10

HQ Location: Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Financials: Private

CustomerGauge

Account Experience software for better customer-centric decisions that grow your account faster

4.59

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CustomerGauge Icon

CustomerGauge

4.59
★★★★★
★★★★★
Account Experience software for better customer-centric decisions that grow your account faster

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Customer experience management
Top Features : Embedded survey forms,Dashboard,Personalization
CustomerGauge Icon

Vendor: CustomerGauge

UseResponse

UseResponse - Customer Support Software

4.58

Read Reviews
UseResponse Icon

UseResponse

4.58
★★★★★
★★★★★
UseResponse - Customer Support Software

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Customer feedback management
Top Features : Ticketing,Widgets,Personalization
UseResponse Icon

Vendor: UseResponse

Founded: 2015

Company Size: 1-10

HQ Location: 39 E. Broadway APT. B1 Long Beach, NY, 11561

Financials: Private

Typeform

The future of forms is here

4.58

Read Reviews
Typeform Icon

Typeform

4.58
★★★★★
★★★★★
The future of forms is here

Typeform is a software platform for building people-friendly forms and surveys, transforming questions into a conversational flow that ensures better responses and completion rates. It can be used by Sales and Marketing teams to attract new customers, by writers, designers and content creators, amongst others.

Highlights
Top Business Usecases : Improve customer experience by collecting feedback,Acquire customers by online contact form,Engaging conversational surveys
Top Features : Embedded survey forms,Personalization,Survey themes library
Typeform Icon

Vendor: Typeform

Founded: 2012

Company Size: 101-250

HQ Location: Barcelona

Financials: Series B

Brew Survey

Mobile survey app for collecting customer feedback, & lead capture

4.58

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Brew Survey Icon

Brew Survey

4.58
★★★★★
★★★★★
Mobile survey app for collecting customer feedback, & lead capture

Brew Survey is a Feedback management tool that helps with data collection and a mobile survey app for collecting customer feedback, conducting market research and lead capture without internet connection anytime, anywhere. It helps to acquire customers and build brand awareness.

Highlights
Top Business Usecases : Collecting feedback,Sending & publishing communications,Communication management
Top Features : Embedded survey forms,Dashboard
Brew Survey Icon

Vendor: Brew Survey

Company Size: 11-50

HQ Location: 204C Compassvale Drive, #02-433, Singapore 543204

Survicate

Customer feedback tool to understand the prospects better

4.58

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Survicate Icon

Survicate

4.58
★★★★★
★★★★★
Customer feedback tool to understand the prospects better

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Measuring CSAT
Top Features : Embedded survey forms,Widgets,Alerts: popups & Notifications
Survicate Icon

Vendor: Survicate

Company Size: 11-50

HQ Location: ulica Przyrynek 14, Warsaw, MA 00-219, PL

Financials: Seed

Stella Connect Platform

Stella Connect - Build a Happier, Higher-Performing Team

4.57

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Stella Connect Platform Icon

Stella Connect Platform

4.57
★★★★★
★★★★★
Stella Connect - Build a Happier, Higher-Performing Team

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

Highlights
Top Business Usecases : Collecting feedback,Coaching,Engaging conversational surveys
Top Features : Personalization,Embedded survey forms,Ticketing
Stella Connect Platform Icon

Vendor: Stella Connect

Company Size: 51-100

HQ Location: Suite 1010, New York, NY 10004, US

Financials: Series B

ReviewTrackers

Measure the Customer Experience

4.57

Read Reviews
ReviewTrackers Icon

ReviewTrackers

4.57
★★★★★
★★★★★
Measure the Customer Experience

ReviewTrackers is a customer feedback software that helps businesses transform the customer experience. It helps to increase local SEO rankings, analyze customer experience to make better business decisions, and drive results that impact revenue.

Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Reputation management
Top Features : Alerts: popups & Notifications,Dashboard,Templates
ReviewTrackers Icon

Vendor: ReviewTrackers

Founded: 2012

Company Size: 51-100

HQ Location: 320 W Ohio Street, Suite 2W Chicago, IL 60654

Financials: Series B

SatisMeter

Customer feedback tool using Net Promoter Score to understand the customer journey

4.57

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SatisMeter Icon

SatisMeter

4.57
★★★★★
★★★★★
Customer feedback tool using Net Promoter Score to understand the customer journey

SatisMeter is a Feedback management tool that helps online businesses collect customer feedback using Net Promoter Score (NPS) and understand the customers, use their voices to improve the products and services. It helps to launch new products, improve internal communication and enhance customer relationships.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Sending & publishing communications
Top Features : Embedded survey forms,Survey themes library,Dashboard
SatisMeter Icon

Vendor: SatisMeter

Company Size: 01-10

HQ Location: ?eská 1113/1, Prague 5, 158 00, Czech Republic

Financials: Seed

Interceptum

Feedback tool with online survey and questionnaire to reach audience.

4.56

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Interceptum Icon

Interceptum

4.56
★★★★★
★★★★★
Feedback tool with online survey and questionnaire to reach audience.

Intercetum is a feedback management platform that helps with online surveys and questionnaires and controls how the web site visitors are invited to participate in online surveys or to participate in other activities. It helps to enhance customer relationships and build brand awareness.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Social media analytics
Top Features : Embedded survey forms,Personalization
Interceptum Icon

Vendor: Acquiro Systems

Company Size: NA

HQ Location: 55 de laperrière, Gatineau, Quebec, J8V 2N8

AYTM

Online Market Research | AYTM Market Research

4.55

Read Reviews
AYTM Icon

AYTM

4.55
★★★★★
★★★★★
Online Market Research | AYTM Market Research

AYTM is an Online Market Research solution that helps brands and agencies gain insights from their target markets. Researchers are empowered to conduct sophisticated research with a click of a button from a powerful but easy to use interface, cutting down the time to insights from days or weeks to hours.

Highlights
Top Business Usecases : Market research,Customer feedback management,Social media management
Top Features : Feedback surveys,Dashboard,Personalization
AYTM Icon

Vendor: AYTM

Company Size: 11-50

HQ Location: 404 Bryant St, San Francisco, California 94107, US

Financials: Private

Enalyzer

Feedback tool to collect feedback and turn it into insights and make informed decisions

4.55

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Enalyzer Icon

Enalyzer

4.55
★★★★★
★★★★★
Feedback tool to collect feedback and turn it into insights and make informed decisions

Enalyzer is an insight platform that helps to collect feedback, turn it into insights and start making informed decisions, collaborate on gathering and working with data, building reports, as well as sharing and reading reports. It helps to improve stakeholder relations, build brand awareness and scale best practices.

Highlights
Top Business Usecases : Collecting feedback,Collaboration,Engaging conversational surveys
Top Features : Embedded survey forms,Survey themes library,Calculator
Enalyzer Icon

Vendor: Enalyzer

Company Size: 11-50

HQ Location: Copenhagen K, Denmark

Customerly

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

4.51

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Customerly Icon

Customerly

4.51
★★★★★
★★★★★
customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Customerly is a Live Chat software for the website with video Calls, typing previews, knowledge base, and surveys. It helps to increase sales and revenue and enhance customer relationships.

Highlights
Top Business Usecases : Customer feedback management,Collaboration,Market survey
Top Features : Feedback surveys,Widgets,Ticketing
Customerly Icon

Vendor: Customerly

Company Size: 1-10

HQ Location: Dublin, IE

Financials: Private

Feefo

Collect Genuine Customer Reviews

4.50

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Feefo Icon

Feefo

4.50
★★★★★
★★★★★
Collect Genuine Customer Reviews
Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Advertisement
Top Features : SEO,SEM,Personalization
Feefo Icon

Vendor: Feefo

Founded: 2010

Company Size: 101-250

HQ Location: 60 Hudson Street, Suite 1810, New York, NY 10013

Financials: M&A

Ubiquity

UbiQuity Marketing Automation Platform | Qrious

4.43

Read Reviews
Ubiquity Icon

Ubiquity

4.43
★★★★★
★★★★★
UbiQuity Marketing Automation Platform | Qrious
Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Personalization,Feedback surveys,Templates
Ubiquity Icon

Vendor: Qrious

Company Size: 11-50

HQ Location: 167 Victoria St West, Auckland, 1010, NZ

Financials: Private

Formstack Form Builder

Formstack | Online Form Builder & Form Creator

4.40

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Formstack Form Builder

4.40
★★★★★
★★★★★
Formstack | Online Form Builder & Form Creator

Formstack is a versatile online form builder & data collection tool for registrations, surveys, payments, leads & more. It helps to increase workplace productivity and also improve internal communications and acquire customers.

Highlights
Top Business Usecases : Workflow management,Customer feedback management,Sales document management
Top Features : Feedback surveys,Templates,Alerts: popups & Notifications
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Vendor: Formstack

Founded: 2006

Company Size: 101-250

HQ Location: 11671 Lantern Road, Suite 300 Fishers, IN 46038

Financials: Series A

Ungapped Platform

Everything you need from day one - Ungapped

4.37

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Ungapped Platform

4.37
★★★★★
★★★★★
Everything you need from day one - Ungapped

Ungapped is an email marketing platform that has everything required for marketing growth. It's a fully integrated platform with tools for email campaigns, forms, surveys, and SMS marketing. It helps to improve efficiency and enhance customer relationships.

Highlights
Top Business Usecases : Market survey,Campaign management,Sending & publishing communications
Top Features : Feedback surveys,Templates,Personalization
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Vendor: Ungapped

Company Size: 1-10

HQ Location: Stockholm, Stockholm

Financials: Private

GreenRope

CRM with Marketing Automation for maximum growth and efficiency

4.37

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GreenRope

4.37
★★★★★
★★★★★
CRM with Marketing Automation for maximum growth and efficiency

GreenRope is a CRM that includes Marketing Automation platform that provides powerful and easy to use marketing automation, email marketing, and social media integration. It helps to increase sales and revenue and acquire customers.

Highlights
Top Business Usecases : Communication management,Drip marketing,Engagement management
Top Features : Personalization,Templates,Feedback surveys
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Vendor: Greenrope

Founded: 2001

Company Size: 11-50

HQ Location: 249 South Highway 101, Suite 525, Solana Beach, CA, 92075, United States

Financials: Seed

Omniconvert

The website conversion optimization tool for smart marketers - Omniconvert

4.36

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Omniconvert

4.36
★★★★★
★★★★★
The website conversion optimization tool for smart marketers - Omniconvert

Omniconvert is the complete conversion rate optimization platform that enables to combine the power of A/B testing, user surveys, pop-up banners, advanced segmentation and much more for significantly increasing conversion rates. It is designed to help businesses understand their consumers while significantly enhancing their conversion rate simultaneously.

Highlights
Top Business Usecases : Engagement management,Customer feedback management,Segmentation and targeting
Top Features : Feedback surveys,Personalization,AB testing
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Vendor: Omniconvert

Company Size: 11-50

HQ Location: Strada Vasile Stroescu, Sector 2, Bucharest RO

Financials: Series A

FormAssembly

FormAssembly -Fast and secure contact form

4.36

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FormAssembly

4.36
★★★★★
★★★★★
FormAssembly -Fast and secure contact form

FormAssembly is an online form and data collection platform for organizations to increase productivity and save time.

Highlights
Top Business Usecases : Sales document management,Training & onboarding,Workflow management
Top Features : Feedback surveys,Recording,Personalization
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Vendor: FormAssembly

Company Size: 1-10

HQ Location: 101 W. Kirkwood Ave., Suite 224, Bloomington, IN 47404, US

Financials: Series A

tellody

tellody - Engage with your audience and build your brand

4.35

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tellody

4.35
★★★★★
★★★★★
tellody - Engage with your audience and build your brand

Tellody is customer points loyalty program platform designed to help enterprises engage customers, build brand and increase the company outreach.

Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Engagement management
Top Features : Feedback surveys,Landing page,Personalization
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Vendor: tellody

Company Size: 11-50

HQ Location: Maroussi, Athens 15126, GR

Foresee CX Suite

One solution to power your CX intelligence

4.34

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Foresee CX Suite

4.34
★★★★★
★★★★★
One solution to power your CX intelligence

ForeSee CX Suite is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). It helps to improve digital and social presence and enhance customer relationships.

Highlights
Top Business Usecases : Customer feedback management,Measuring customer satisfaction,Helpdesk management
Top Features : Feedback surveys,Personalization,SEM
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Vendor: Foresee

Founded: 2001

Company Size: 251-500

HQ Location: 2500 Green Road, Suite 400 Ann Arbor, MI 48105

Financials: M&A

PureB2B

Full-Funnel Demand Generation with Intent Data

4.33

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PureB2B

4.33
★★★★★
★★★★★
Full-Funnel Demand Generation with Intent Data
Highlights
Top Business Usecases : Generation of new leads,Account management,Engaging and following up
Top Features : Feedback surveys,Personalization,SEO
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Vendor: PureB2B

Company Size: 101-250

HQ Location: Topsfield, MA

Wufoo

Online Form Builder with Cloud Storage Database | Wufoo

4.33

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Wufoo

4.33
★★★★★
★★★★★
Online Form Builder with Cloud Storage Database | Wufoo
Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engagement management
Top Features : Feedback surveys,Templates,Personalization
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Vendor: Surveymonkey

Founded: 1999

Company Size: 501-1000

HQ Location: 1 Curiosity Way San Mateo, California 94403 United States

Financials: IPO