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Feedback Management Software 2020: Buyers Guide

In this guide you will learn,

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What is Feedback Management Software?

Customer Feedback Management is a structured process of collecting feedback from customers, analyzing, and taking action on the feedback by incorporating appropriate changes to the product or services or operational processes. This is expected to result in the improvement of overall customer satisfaction.

Customer feedback management involves dealing with different types of feedback like complaints, opinions, bugs, feature requests, and overall experiential feedback. The feedback can be collected through various channels such as emails, surveys, social media, live chat. Feedback Management software comprises set of tools that help to manage customer feedback to collect different types of feedback over different types of channels.

Enterprise Feedback Management involves centralized management of organizational processes to collect and manage feedback. The feedback is not only from customers but would also include market research, employees, vendors, partners, and other key stakeholders.

Top 48 Feedback Management Software

Wootric Icon

Wootric

4.72
★★★★★
★★★★★

Wootric | Measure & Boost Customer Happiness

Delighted platform Icon

Delighted platform

4.71
★★★★★
★★★★★

Delighted Customer feedback with Net Promoter Score

AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★

AskNicely: NPS Software - Real time Customer Feedback

Zenloop Icon

Zenloop

4.62
★★★★★
★★★★★

zenloop: Net Promoter Score (NPS) Feedback Management

Nicereply Surveys & Distribution Icon

Nicereply Surveys & Distribution

4.60
★★★★★
★★★★★

Nicereply | Customer Satisfaction Survey, NPS & CES

Customersure Icon

Customersure

4.54
★★★★★
★★★★★

CustomerSure Customer Feedback Software | CustomerSure

Promoter.io Icon

Promoter.io

4.53
★★★★★
★★★★★

Grow customer loyalty the simple way! Use our Net Promoter® System to proactively reduce churn, increase renewals, and grow your business today.

Medallia Experience Cloud Icon

Medallia Experience Cloud

4.53
★★★★★
★★★★★

A software-as-a-service platform reveals the most relevant customer insights, and makes them actionable to every role across your organization.

Surveycto Icon

Surveycto

4.52
★★★★★
★★★★★

SurveyCTO: Because your data is worth it

SurveyMonkey Icon

SurveyMonkey

4.51
★★★★★
★★★★★

Give your teams the data they need to make smarter decisions. Discover why we're a leading survey platform for businesses around the globe

Usabilla Icon

Usabilla

4.47
★★★★★
★★★★★

Usabilla | Build Future-Proof Customer Experiences

InMoment Icon

InMoment

4.43
★★★★★
★★★★★

InMoment: Customer Experience Intelligence & Management Software

Zoho Survey Icon

Zoho Survey

4.43
★★★★★
★★★★★

Experience the craft of survey creation.

Surveygizmo Icon

Surveygizmo

4.42
★★★★★
★★★★★

SurveyGizmo | Enterprise Online Survey Software & Tools

Feedback Lite Icon

Feedback Lite

4.37
★★★★★
★★★★★

Feedback Lite: Customer Feeback Tools for Your Website

CheckMarket Survey Icon

CheckMarket Survey

4.35
★★★★★
★★★★★

Survey software and services | CheckMarket Survey Tool

NICE Satmetrix Icon

NICE Satmetrix

4.33
★★★★★
★★★★★

Satmetrix: Customer Experience Management

Remesh Icon

Remesh

4.31
★★★★★
★★★★★

Remesh: Discover Real-Time Customer and Employee Truth

UserVoice Icon

UserVoice

4.30
★★★★★
★★★★★

UserVoice: User feedback made easy and actionable

Promoter Ninja Icon

Promoter Ninja

4.19
★★★★★
★★★★★

The most affordable NPS| survey in the market

Qualaroo CX Icon

Qualaroo CX

4.13
★★★★★
★★★★★

Qualaroo ‚Automate user research

Qzzr Icon

Qzzr

4.00
★★★★★
★★★★★

Qzzr | Create online quizzes that drive revenue

Ringcentral Engage Icon

Ringcentral Engage

4.00
★★★★★
★★★★★

RingCentral: All-in-One Phone, Team Messaging, Video Conferencing

Questback Feedback Platform Icon

Questback Feedback Platform

3.50
★★★★★
★★★★★

Powering Transformative Organisaitons

Outgrow Icon

Outgrow

4.86
★★★★★
★★★★★

Outgrow.co | Interactive Quizzes | Interactive Calculators

BirdEye Icon

BirdEye

4.79
★★★★★
★★★★★

BirdEye: Online Review Management | Customer Review Software

Grade.Us Review Management Icon

Grade.Us Review Management

4.76
★★★★★
★★★★★

Grade.us: Get More Online Reviews - Best Reputation and Review ...

Armatic Icon

Armatic

4.69
★★★★★
★★★★★

Armatic - AR Automation & Revenue Lifecycle Management Software

Auryc Icon

Auryc

4.69
★★★★★
★★★★★

Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

Mailigen Icon

Mailigen

4.62
★★★★★
★★★★★

Mailigen | The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

UseResponse Icon

UseResponse

4.58
★★★★★
★★★★★

UseResponse - Customer Support Software

Typeform Icon

Typeform

4.58
★★★★★
★★★★★

Typeform: The future of forms is here

ReviewTrackers Icon

ReviewTrackers

4.57
★★★★★
★★★★★

ReviewTrackers | Measure the Customer Experience

Customerly Icon

Customerly

4.51
★★★★★
★★★★★

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Feefo Icon

Feefo

4.50
★★★★★
★★★★★

Feefo | Collect Genuine Customer Reviews

Formstack Form Builder Icon

Formstack Form Builder

4.40
★★★★★
★★★★★

Formstack | Online Form Builder & Form Creator

Ungapped Platform Icon

Ungapped Platform

4.37
★★★★★
★★★★★

Everything you need from day one - Ungapped

GreenRope Icon

GreenRope

4.37
★★★★★
★★★★★

GreenRope | Complete CRM ,Marketing Automation, Sales Pipelines ,Customer Service

FormAssembly Icon

FormAssembly

4.36
★★★★★
★★★★★

FormAssembly -Fast and secure contact form

Foresee CX Suite Icon

Foresee CX Suite

4.34
★★★★★
★★★★★

One solution to power your CX intelligence

HubSpot Service Hub Icon

HubSpot Service Hub

4.32
★★★★★
★★★★★

HubSpot Service Hub | Bring Order to Customer Service Chaos

Reputation.com Icon

Reputation.com

4.31
★★★★★
★★★★★

Reputation.com | helps large multi-location businesses monitor and improve their reputation, and optimize customer experience – online and onsite

1World Online Icon

1World Online

4.02
★★★★★
★★★★★

1World Online Interactive Platform

Aritic Desk Icon

Aritic Desk

4.00
★★★★★
★★★★★

Aritic Desk - Full Stack Support Desk Application

DilogR platform Icon

DilogR platform

4.00
★★★★★
★★★★★

DilogR | Video Marketing Engagement Platform

ClickDimensions Icon

ClickDimensions

4.00
★★★★★
★★★★★

ClickDimensions | The only unified marketing, analytics and services platform in the market for organizations that use Dynamics.

Swagbucks Icon

Swagbucks

3.81
★★★★★
★★★★★

Swagbucks - Free Gift Cards for Paid Surveys and More

Vertical Response Email Marketing Icon

Vertical Response Email Marketing

3.66
★★★★★
★★★★★

VerticalResponse: Email Marketing Company - Email Campaign ...