Feedback Management Software 2021: Buyers Guide

Outgrow

4.86

★★★★★

★★★★★

Outgrow.co | Interactive Quizzes | Interactive Calculators

Outgrow provides Marketing Toolkit to Marketers to engage their customers that helps in lead conversion and generate referral traffic.

BirdEye

4.79

★★★★★

★★★★★

Online Review Management | Customer Review Software

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

Grade.Us Review Management

4.76

★★★★★

★★★★★

Grade.us: Get More Online Reviews - Best Reputation and Review ...

Grade.us is a SaaS platform for complete online review management and marketing. It helps to improve ROI and acquire customers.

SmileBack

4.76

★★★★★

★★★★★

Customer satisfaction platform, simple to use but deep in insights

SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.

Listen360 Customer Engagement Platform

4.72

★★★★★

★★★★★

Customer feedback tool to make products and services more meaningful to the customers you serve.

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Wootric

4.72

★★★★★

★★★★★

Customer experience management that drives retention, engagement, and advocacy

Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.

Simplesat

4.71

★★★★★

★★★★★

Customer feedback system to collect customer satisfaction data to improve the business

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Delighted platform

4.71

★★★★★

★★★★★

Customer feedback tool to gather actionable feedback from your customers

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

AskNicely

4.69

★★★★★

★★★★★

Customer Feedback tool to win on customer experience

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

Armatic

4.69

★★★★★

★★★★★

Armatic - AR Automation & Revenue Lifecycle Management Software

Armatic is an All-in-one Accounts Receivable software built for supporting Sales teams with contract and order processing, and Finance teams with the tools for managing accounts receivables, billing and payments.

Auryc

4.69

★★★★★

★★★★★

Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

Auryc is a customer journey intelligence platform that surfaces real-time insights with powerful visual context across all digital e-commerce journeys. It helps enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction.

Startquestion survey

4.68

★★★★★

★★★★★

Survey software for professionals and companies researching clients, employees and the community

Startquestion survey is a survey software for professionals and companies researching clients, employees, and the community to create online questionnaires. It helps to enhance customer relationships, acquire customers and increase sales and revenue.

SoGoSurvey

4.67

★★★★★

★★★★★

Actionable survey data with advanced data management and enterprise online survey software

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

Spark Chart

4.67

★★★★★

★★★★★

Survey Software to uncover hidden knowledge & ideas

Spark Chart is a powerful survey software tool to create any type of survey and generate amazing reports instantly. Spark Chart rapidly develop ideas, get answers and make decisions. It helps to enhance customer relationships, build brand awareness and acquire customers.

Arbit

4.65

★★★★★

★★★★★

competitive intelligence

Arbit is a polling application that aggregates real-time consumer sentiment, combining social engagement with a powerful analytics tool. It provides solutions for market research via online surveys for enterprises.

Feedier

4.64

★★★★★

★★★★★

Next generation feedback tool that automatically collects real-time feedback

Feedier is an all-in-one Feedback management platform that connects people with Feedback giving teams the knowledge and understanding to connect with their end-users using Feedback data and gives the ability to make the right decisions for the future. It helps to enhance customer relationships, acquire customers and improve efficiency.

Verbate

4.63

★★★★★

★★★★★

Video surveys for insightful answers to any question

Verbate is a Video Survey for qualitative market research providing insightful answers to any question. It helps to enter new markets, acquire customers and improve brand engagement.

Qualtrics

4.63

★★★★★

★★★★★

Survey, Research & Experience Management Software | Qualtrics

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

Riddle Quiz Maker

4.63

★★★★★

★★★★★

Feedback tool to create quiz, collect leads & engage audience

Riddle Quiz Maker is a quiz marketing platform that creates a quiz, collect leads, and engage the audience. Its intuitive online quiz maker and marketing platform allows publishers, brands and bloggers add quizzes, personality tests, polls and more to their websites. It helps to engage the audience and find more customers.

Qualtrics CoreXM

4.62

★★★★★

★★★★★

Experience Management Software to gather experience insights and take action

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

Mailigen

4.62

★★★★★

★★★★★

The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

Mailigen is an email automation platform that helps to easily create, send, and automate email newsletters. It helps to improve sales and revenue and grow market share.

Zenloop

4.62

★★★★★

★★★★★

Feedback Management to Automate customer retention.

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Google Forms

4.61

★★★★★

★★★★★

Online Surveys to collect and organize information

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

Nicereply

4.60

★★★★★

★★★★★

Customer feedback software to collect customer feedback and improve the quality of services

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

CustomerGauge

4.59

★★★★★

★★★★★

Account Experience software for better customer-centric decisions that grow your account faster

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

UseResponse

4.58

★★★★★

★★★★★

UseResponse - Customer Support Software

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.

Typeform

4.58

★★★★★

★★★★★

The future of forms is here

Typeform is a software platform for building people-friendly forms and surveys, transforming questions into a conversational flow that ensures better responses and completion rates. It can be used by Sales and Marketing teams to attract new customers, by writers, designers and content creators, amongst others.

Brew Survey

4.58

★★★★★

★★★★★

Mobile survey app for collecting customer feedback, & lead capture

Brew Survey is a Feedback management tool that helps with data collection and a mobile survey app for collecting customer feedback, conducting market research and lead capture without internet connection anytime, anywhere. It helps to acquire customers and build brand awareness.

Survicate

4.58

★★★★★

★★★★★

Customer feedback tool to understand the prospects better

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

Stella Connect Platform

4.57

★★★★★

★★★★★

Stella Connect - Build a Happier, Higher-Performing Team

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

ReviewTrackers

4.57

★★★★★

★★★★★

Measure the Customer Experience

ReviewTrackers is a customer feedback software that helps businesses transform the customer experience. It helps to increase local SEO rankings, analyze customer experience to make better business decisions, and drive results that impact revenue.

SatisMeter

4.57

★★★★★

★★★★★

Customer feedback tool using Net Promoter Score to understand the customer journey

SatisMeter is a Feedback management tool that helps online businesses collect customer feedback using Net Promoter Score (NPS) and understand the customers, use their voices to improve the products and services. It helps to launch new products, improve internal communication and enhance customer relationships.

Interceptum

4.56

★★★★★

★★★★★

Feedback tool with online survey and questionnaire to reach audience.

Intercetum is a feedback management platform that helps with online surveys and questionnaires and controls how the web site visitors are invited to participate in online surveys or to participate in other activities. It helps to enhance customer relationships and build brand awareness.

AYTM

4.55

★★★★★

★★★★★

Online Market Research | AYTM Market Research

AYTM is an Online Market Research solution that helps brands and agencies gain insights from their target markets. Researchers are empowered to conduct sophisticated research with a click of a button from a powerful but easy to use interface, cutting down the time to insights from days or weeks to hours.

Enalyzer

4.55

★★★★★

★★★★★

Feedback tool to collect feedback and turn it into insights and make informed decisions

Enalyzer is an insight platform that helps to collect feedback, turn it into insights and start making informed decisions, collaborate on gathering and working with data, building reports, as well as sharing and reading reports. It helps to improve stakeholder relations, build brand awareness and scale best practices.

Customerly

4.51

★★★★★

★★★★★

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Customerly is a Live Chat software for the website with video Calls, typing previews, knowledge base, and surveys. It helps to increase sales and revenue and enhance customer relationships.

Formstack Form Builder

4.40

★★★★★

★★★★★

Formstack | Online Form Builder & Form Creator

Formstack is a versatile online form builder & data collection tool for registrations, surveys, payments, leads & more. It helps to increase workplace productivity and also improve internal communications and acquire customers.

Ungapped Platform

4.37

★★★★★

★★★★★

Everything you need from day one - Ungapped

Ungapped is an email marketing platform that has everything required for marketing growth. It's a fully integrated platform with tools for email campaigns, forms, surveys, and SMS marketing. It helps to improve efficiency and enhance customer relationships.

GreenRope

4.37

★★★★★

★★★★★

CRM with Marketing Automation for maximum growth and efficiency

GreenRope is a CRM that includes Marketing Automation platform that provides powerful and easy to use marketing automation, email marketing, and social media integration. It helps to increase sales and revenue and acquire customers.

Omniconvert

4.36

★★★★★

★★★★★

The website conversion optimization tool for smart marketers - Omniconvert

Omniconvert is the complete conversion rate optimization platform that enables to combine the power of A/B testing, user surveys, pop-up banners, advanced segmentation and much more for significantly increasing conversion rates. It is designed to help businesses understand their consumers while significantly enhancing their conversion rate simultaneously.

FormAssembly

4.36

★★★★★

★★★★★

FormAssembly -Fast and secure contact form

FormAssembly is an online form and data collection platform for organizations to increase productivity and save time.

tellody

4.35

★★★★★

★★★★★

tellody - Engage with your audience and build your brand

Tellody is customer points loyalty program platform designed to help enterprises engage customers, build brand and increase the company outreach.

Foresee CX Suite

4.34

★★★★★

★★★★★

One solution to power your CX intelligence

ForeSee CX Suite is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). It helps to improve digital and social presence and enhance customer relationships.