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Feedback Management Software 2021: Buyer’s Guide

Keeping existing customers happy and satisfied is very crucial for business - so it is important to measure customer satisfaction. Customer feedback is essential to address customer grievances and issues and make improvements to products and services. Customer feedback greatly helps in making informed decisions and influencing innovations around products and services. This in turn can grow the share of wallet and convert customers as promoters. Getting a handle on how customers perceive your product, support, and the company is invaluable.

Learn what is Feedback Management, how it works and how to choose the right Feedback Management software.

Updated By Cuspera

Last updated: May 28, 2021

Feedback Management Software 2021: Buyer’s Guide

What is Feedback Management?

Feedback Management is a structured process of collecting feedback from customers, users, employees, vendors, partners or any specific panel group and analyzing, and taking action on the feedback. Customer Feedback Management involves collecting feedback from customers and acting on the feedback by incorporating appropriate changes to the product or services or operational processes. This is expected to result in the improvement of overall customer satisfaction.

Customer feedback management involves dealing with different types of feedback like complaints, opinions, bugs, feature requests, and overall experiential feedback. The feedback can be collected through various channels such as emails, surveys, social media, live chat. Companies which run Voice of Customer programs to improve customer experience often rely on customer feedback management systems.

Ask your customers to be part of the solution, and don't view them as part of the problem.

A W

Alan Weiss

Author of “Million Dollar Consulting”

Enterprise Feedback Management involves centralized management of organizational processes to collect and manage feedback.

Employee Feedback Management is focused on collecting feedback from employees to gauge employees’ happiness, understand their job satisfaction, or analyze the impact of workplace-climate. This helps to elevate employee experience, build a great work culture and boost employee productivity. Employee Feedback Management systems are a key part of Voice of Workforce surveys run by companies.

What is Feedback Management Software?

Feedback Management software comprises a set of tools that help to manage customer feedback to collect different types of feedback over different types of channels. Since there is a wide variety of feedback, the software category consists of a varied number of tools and platforms that can support simple sets of forms to comprehensive experience management platforms. First it is important to understand the important set of metrics that the software is generally used to measure.

Net Promoter Score (NPS) is a key metric that indicates how likely a customer would recommend your brand to their friends and acquaintances. It helps to give a long term view and brand loyalty towards the product and services. This is a key metric that is used by many leading organizations. NPS can be further differentiated as cNPS ( customer NPS) and eNPS (employee NPS).

We all need people who will give us feedback. That’s how we improve.

B G

Bill Gates

Customer Satisfaction (CSAT) is an important metric that is used to measure customer’s experience in using the product and services. It can be further divided into customer satisfaction which is more service related and product satisfaction which is related to product related experience. CSAT is more transactional in nature and provides a short term view related to specific events and deliverables.

Customer Effort Score (CES) is a measure of ease of use which the customer experiences in using the product and services with the organization. This is a good metric to track to ensure stickiness of customers.

The mechanisms through which the feedback can be solicited are described here.

Online Surveys

Surveys are the most popular forms of feedback collection. Surveys tools are generally omni-channel and can be initiated, shared and distributed through many channels like web, mobile app, social channels and emails. This survey could consist of a set of questions that could be readymade or customized, single vs multiple choice, pointed or open ended. For instance, the survey could be based on NPS, CSAT, CES and so on depending on the need of the business situation. Many online survey platforms make it very easy for users to create surveys.

Online Polls

The use of online polls is another quick way to obtain customer opinion in a short period of time. These are typically pointed questions with only a few options to answer. It gives an on-the-spot view of the customer's thought process. Online polls can be used in a variety of situations and for varied types of audiences.

Online Forms

Online forms, also known as web forms are very simplistic in nature to collect any type of information - address, contact information and any user input. It can easily use any simple feedback from users.

Offline Surveys

Many of the popular survey tools provide an option where surveys can be created using online surveys and the responses can be collected in offline fashion without the internet. With the help of a mobile device, the offline survey software or tool collects survey responses without an internet connection.

Benefits of Feedback Management Software

Improve Customer Experience

Providing superior experience to customers at all the touch points ensures that overall customer experience is great and hence it improves customer stickiness and loyalty. Customer Feedback Management helps to collect feedback at all touch points in a focused and contextual manner, and when this feedback is acted upon, it helps in improving the overall customer experience.

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.

K S

Kevin Stirtz

Author

Improve Employee Productivity

Employee Feedback Management systems provide ability to collect 340 degree feedback and assessments and provide omnidirectional feedback. This helps organizations to provide data driven feedback to their employees which helps to improve their productivity.

Improve Retention

Feedback Management software helps organizations in retaining employees and customers. The feedback collected from employees and customers become more effective only when they are actionable. The software provides rich reports and insights which help companies to act on the feedback received.

Improve Employee Experience

Feedback Management software plays an important role in collecting feedback in Voice of Workforce programs. This helps to collect feedback about the factors that impact employee morale, satisfaction and provides a framework for organizations to act on them. This helps in creating an overall positive impact and improves connect with employees, thereby resulting in greater employee engagement.

Measure Customer Satisfaction

Customer Feedback Management helps in collecting feedback in a rating based manner on all important parameters related to customer satisfaction. Some of the specialized NPS survey platforms like Wootric, AskNicely, SurveySparrow, Qualtrics provide ready to use templates and themes to create and run NPS specific surveys.

Improve Product Experience

Getting customer input to improve product functionality, usability and overall experience is very important. Feedback Management software helps in a great deal to collect feedback in a structured manner from all channels. Combining this effort with market research activities enable companies to draw up product roadmaps that are setup for success. Feedback Management software is also used extensively in conducting market research activities.

I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.

E M

Elon Musk

Which Industries Use Feedback Management Software?

Feedback Management Software is used in a variety of industries for different purposes.

In the Healthcare Industry, it is used to collect patient feedback. The feedback can be related to hospital services, consultation, surgery or any post treatment feedback. The agencies use this to get feedback about client interaction and engagement. In the education sector, teachers, students and education professionals can use surveys to improve academic performance and outcome. By assessing the instructors proactively, school boards and administrators can boost student engagement and the quality of education consistently. In the hospitality and travel industry, it is used to collect guest feedback and online reviews.

Employee feedback software is used in almost every industry segment. Also industries which need to do market research activities depend on feedback management software. Almost every consumer facing industry uses a feedback management system to gather customer feedback.

Key Features of Feedback Management Software

Survey Builder

Survey Tools support survey builder which helps users to create surveys in an intuitive manner leveraging survey themes and template library. Once a survey is created, it should be possible to integrate it with internal systems and share the results. Surveys can be distributed and shared easily across many supported channels like email, web, mobile and social media. Surveys can be scheduled and recurring surveys can be set up too.

Survey tools provide a very high degree of customization for color palette, font, button and many more and also support CSS customization.

Conversational Surveys

Conversational surveys are more informal, friendly and shorter in length. These surveys are made more engaging to users through a mix of images, texts, buttons, video and audio files. Conversational surveys deliver a more casual, engaging and enjoyable way for consumers to share their feedback quickly. This approach eliminates any barriers users might have and increases the success rate of surveys to collect insights needed to improve the overall user experience.

Omnichannel Surveys

Surveys can be created for any specific channel like mobile only or web only or can be created for omnichannel experience. Some platforms like SurveySparrow and Medallia support video surveys which tend to have 82% positive impact on human mind and success rate is expected to be higher.

Surveys can be embedded in the web pages for seamless experience. Many of the survey platforms provide white label support for organizations to customize as per their preferences.

Signal Capture

Feedback is not limited to surveys and polls. They are available in different unstructured formats. Advanced feedback management platforms like Medallia provide the ability to capture signals from a variety of sources like SMS, messaging, in-app, voice interactions, IoT devices to name a few. Social listening is a rich source of feedback.

Centralized Storage

It is important to store customer feedback from all sources in one single place and analyze to get the overall picture. The platform should have the ability to gather and aggregate data from popular platforms like social channels, Slack, Intercom, Drift, survey tools to name a few. This helps to get actionable insights and work on a meaningful action plan to close the loop.

Dashboard and Reports

Feedback results can be analyzed using a wide variety of reports that are readymade as well as customizable. Real Time Dashboards and associated alerts help in tracking feedback and taking actions appropriately.

Analytics

Analytics and the more sophisticated intelligence provided become key differentiators for feedback management platforms. Text analytics help convert textual data captured from multiple sources to actionable insights. More advanced analytics around customer experience involve complete understanding of each customer experience with the brand. This helps in delivering more personalized experiences. Analytics can help spot patterns and uncover the most pressing issues customers report across channels.

AI in Feedback Management Software

AI plays an important role in Feedback Management Software to make it more effective. Since there is a large amount of data collected, both structured and unstructured, analyzing and getting meaningful insight manually is a tedious task. This is where AI helps.

Using sentiment analysis, the software can detect positive and negative feedback patterns and identify actions needed to improve.

AI is used to automate high-effort, high-impact tasks such as risk detection and suggestion mining. AI can help in identifying customers at risk of leaving, potential detractors, and others in need of immediate attention with greater accuracy than scores alone.

AI can be employed to create smart surveys where survey questions can be personalized based on customer journey.

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Buyer’s Guide: Guide to Choose Right Feedback Management Software

Requirements

Feedback Management Software have a wide range of spectrum in terms of feature support. It is important to analyze your requirements before choosing the software. Is your need limited to collecting feedback from surveys, is limited to web based surveys, or do you need mobile first approach? The size of your target user base - be it employees or customers is an important factor. Does the software support ready to use templates fit for your industry? Are white labeling and customization important for you? It is good to detail out requirements and map it to features supported by the platform.

Buyers are recommended to consider peer reviews and expert opinions that are extensively available on Cuspera before making buying decisions. Cuspera’s AI based engine guides you through the requirement process to help you choose the right software.

Go to Cuspera

Integration

Feedback Management systems are never standalone and need to be integrated into internal systems like CRM, CDP and customer success management platforms. In case of employee feedback management, it needs to integrate with the company's HR systems. The software should provide a robust API set for easy integration.

Pricing

Feedback Management Software provides a number of pricing plans based on feature set, scale (number of users), use case ( NPS, employee assessment) and integrations to name a few. Depending on your organization’s needs and budget, you have to choose the plan that fits your needs. It is good to take advantage of free trials if available, before deciding on the final choice.

Data Sources

Feedback collection need not be limited to only surveys and polls. If your customer ecosystem is complex, it is good to consider the ability to collect feedback from various sources like web, chat, social media, voice interactions to name a few. Advanced feedback management platforms like Medallia provide the ability to capture signals from multiple sources.

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267 Feedback Management Software

SmileBack

Customer satisfaction platform, simple to use but deep in insights

4.76

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SmileBack Icon

SmileBack

4.76
★★★★★
★★★★★
Customer satisfaction platform, simple to use but deep in insights

SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Engaging conversational surveys
Top Features : Embedded survey forms,Ticketing,Dashboard
SmileBack Icon

Vendor: SmileBack

Company Size: 11-50

HQ Location: Wilmington, DE

Financials: Private

SurveyMethods

Online Survey Software | Data Analysis ...

4.72

Read Reviews
SurveyMethods Icon

SurveyMethods

4.72
★★★★★
★★★★★
Online Survey Software | Data Analysis ...
Highlights
Top Business Usecases : Sales document management,Contract management,Customer feedback management
Top Features : Feedback surveys,Personalization,Recording
SurveyMethods Icon

Vendor: Methods Group

Company Size: NA

HQ Location: Dallas, TX

Listen360 Customer Engagement Platform

Customer feedback tool to make products and services more meaningful to the customers you serve.

4.72

Read Reviews
Listen360 Customer Engagement Platform Icon

Listen360 Customer Engagement Platform

4.72
★★★★★
★★★★★
Customer feedback tool to make products and services more meaningful to the customers you serve.

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Highlights
Top Business Usecases : Collecting feedback,Engaging conversational surveys,Engaging and following up
Top Features : Personalization,Recording,Embedded survey forms
Listen360 Customer Engagement Platform Icon

Vendor: Listen360

Company Size: 11-50

HQ Location: 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Financials: Private

Wootric

Customer experience management that drives retention, engagement, and advocacy

4.72

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Wootric Icon

Wootric

4.72
★★★★★
★★★★★
Customer experience management that drives retention, engagement, and advocacy

Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Measuring CSAT
Top Features : Embedded survey forms,Dashboard,Recording
Wootric Icon

Vendor: Wootric

Founded: 2013

Company Size: 11-50

HQ Location: San Francisco, California

Financials: Private

Simplesat

Customer feedback system to collect customer satisfaction data to improve the business

4.71

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Simplesat Icon

Simplesat

4.71
★★★★★
★★★★★
Customer feedback system to collect customer satisfaction data to improve the business

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Alerts: popups & Notifications
Simplesat Icon

Vendor: Simplesat

Company Size: 11-50

HQ Location: 113 Cherry Street, Seattle, Washington 98104, US

Financials: Private

Delighted platform

Customer feedback tool to gather actionable feedback from your customers

4.71

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Delighted platform Icon

Delighted platform

4.71
★★★★★
★★★★★
Customer feedback tool to gather actionable feedback from your customers

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Alerts: popups & Notifications
Delighted platform Icon

Vendor: Delighted

Company Size: 11-50

Financials: M&A

AskNicely

Customer Feedback tool to win on customer experience

4.69

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AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★
Customer Feedback tool to win on customer experience

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

Highlights
Top Business Usecases : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Personalization
AskNicely Icon

Vendor: Asknicely

Founded: 2014

Company Size: 51-100

HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209

Financials: Series A

Startquestion survey

Survey software for professionals and companies researching clients, employees and the community

4.68

Read Reviews
Startquestion survey Icon

Startquestion survey

4.68
★★★★★
★★★★★
Survey software for professionals and companies researching clients, employees and the community

Startquestion survey is a survey software for professionals and companies researching clients, employees, and the community to create online questionnaires. It helps to enhance customer relationships, acquire customers and increase sales and revenue.

Highlights
Top Business Usecases : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Alerts: popups & Notifications,Survey themes library
Startquestion survey Icon

Vendor: Startquestion

Company Size: 11-50

HQ Location: Ry?owa street nr 49, loc. 109, 02-495 Warsaw

SoGoSurvey

Actionable survey data with advanced data management and enterprise online survey software

4.67

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SoGoSurvey Icon

SoGoSurvey

4.67
★★★★★
★★★★★
Actionable survey data with advanced data management and enterprise online survey software

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

Highlights
Top Business Usecases : Customer feedback management,Social media management,Engagement management
Top Features : Feedback surveys,Templates,Dashboard
SoGoSurvey Icon

Vendor: sogosurvey

Founded: 2013

Company Size: 251-500

HQ Location: 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Financials: Private

Spark Chart

Survey Software to uncover hidden knowledge & ideas

4.67

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Spark Chart Icon

Spark Chart

4.67
★★★★★
★★★★★
Survey Software to uncover hidden knowledge & ideas

Spark Chart is a powerful survey software tool to create any type of survey and generate amazing reports instantly. Spark Chart rapidly develop ideas, get answers and make decisions. It helps to enhance customer relationships, build brand awareness and acquire customers.

Highlights
Top Business Usecases : Collecting feedback,Social media management,Training & onboarding
Top Features : Embedded survey forms,Survey themes library,Dashboard
Spark Chart Icon

Vendor: Spark Chart

HQ Location: Level 10, 1 William Street, Perth, Western Australia 6000, AU

Feedier

Next generation feedback tool that automatically collects real-time feedback

4.64

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Feedier Icon

Feedier

4.64
★★★★★
★★★★★
Next generation feedback tool that automatically collects real-time feedback

Feedier is an all-in-one Feedback management platform that connects people with Feedback giving teams the knowledge and understanding to connect with their end-users using Feedback data and gives the ability to make the right decisions for the future. It helps to enhance customer relationships, acquire customers and improve efficiency.

Highlights
Top Business Usecases : Collecting feedback,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Gamification,Rewards
Feedier Icon

Vendor: Feedier

Company Size: 01-10

HQ Location: 165 Avenue de Bretagne, Lille, Hauts-de-France 59000, FR

Financials: Private

Verbate

Video surveys for insightful answers to any question

4.63

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Verbate Icon

Verbate

4.63
★★★★★
★★★★★
Video surveys for insightful answers to any question

Verbate is a Video Survey for qualitative market research providing insightful answers to any question. It helps to enter new markets, acquire customers and improve brand engagement.

Highlights
Top Business Usecases : Collecting feedback,Event management,Engaging conversational surveys
Top Features : Embedded survey forms
Verbate Icon

Vendor: Vimily

Company Size: 1-10

Outgrow

Outgrow.co | Interactive Quizzes | Interactive Calculators

4.86

Read Reviews
Outgrow Icon

Outgrow

4.86
★★★★★
★★★★★
Outgrow.co | Interactive Quizzes | Interactive Calculators

Outgrow provides Marketing Toolkit to Marketers to engage their customers that helps in lead conversion and generate referral traffic.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Calculator,Gamification,Contests/quizes
Outgrow Icon

Vendor: Outgrow

HQ Location: 401 Park Avenue, New York, NY 10016, US

BirdEye

Online Review Management | Customer Review Software

4.79

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BirdEye

4.79
★★★★★
★★★★★
Online Review Management | Customer Review Software

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Engagement management
Top Features : Feedback surveys,Dashboard,Ticketing
BirdEye Icon

Vendor: Birdeye

Founded: 2012

Company Size: 251-500

HQ Location: 250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Financials: Series B

Grade.Us Review Management

Grade.us: Get More Online Reviews - Best Reputation and Review ...

4.76

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Grade.Us Review Management Icon

Grade.Us Review Management

4.76
★★★★★
★★★★★
Grade.us: Get More Online Reviews - Best Reputation and Review ...

Grade.us is a SaaS platform for complete online review management and marketing. It helps to improve ROI and acquire customers.

Highlights
Top Business Usecases : Rating and review management,White labeling,Helpdesk management
Top Features : White label,Dashboard,SEO
Grade.Us Review Management Icon

Vendor: Grade Us

Company Size: 1-10

HQ Location: Grade Us, LLC 15400 SE 30th Pl., Suite 202, Bellevue, Washington 98007, US

Financials: Private

Paperform

Easy, Beautiful, Yours Online Form Builder And Form Creator | Paperform

4.73

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Paperform

4.73
★★★★★
★★★★★
Easy, Beautiful, Yours Online Form Builder And Form Creator | Paperform
Highlights
Top Business Usecases : Social media management,Customer feedback management,Engagement management
Top Features : Feedback surveys,Landing page,Templates
Paperform Icon

Vendor: Paperform

Company Size: 1-10

HQ Location: Tupper St, Enmore, NSW AU

Financials: Private

Armatic

Armatic - AR Automation & Revenue Lifecycle Management Software

4.69

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Armatic Icon

Armatic

4.69
★★★★★
★★★★★
Armatic - AR Automation & Revenue Lifecycle Management Software

Armatic is an All-in-one Accounts Receivable software built for supporting Sales teams with contract and order processing, and Finance teams with the tools for managing accounts receivables, billing and payments.

Highlights
Top Business Usecases : Sales document management,Engagement management,Customer feedback management
Top Features : Feedback surveys,Dashboard,Recording
Armatic Icon

Vendor: Armatic

Company Size: 1-10

HQ Location: 5151 California Ave Suite 180, Irvine, California 92617, US

Financials: Seed

Auryc

Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

4.69

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Auryc

4.69
★★★★★
★★★★★
Auryc, Customer Intelligence Platform | Session Replay, Behavior ...

Auryc is a customer journey intelligence platform that surfaces real-time insights with powerful visual context across all digital e-commerce journeys. It helps enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction.

Highlights
Top Business Usecases : Engagement management,Customer feedback management,Engaging and following up
Top Features : Recording,Dashboard
Auryc Icon

Vendor: Auryc

Company Size: 11-50

HQ Location: 5050 W El Camino Real, Los Altos, California 94022, US

Financials: Series A

Arbit

competitive intelligence

4.65

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Arbit

4.65
★★★★★
★★★★★
competitive intelligence

Arbit is a polling application that aggregates real-time consumer sentiment, combining social engagement with a powerful analytics tool. It provides solutions for market research via online surveys for enterprises.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Market research
Top Features : Feedback surveys
Arbit Icon

Vendor: Arbit

Company Size: 1-10

HQ Location: 900 E Fort Ave, 308, Baltimore, Maryland 21230, US

Financials: Seed

Mailigen

The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

4.62

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Mailigen

4.62
★★★★★
★★★★★
The Easiest Way to Create, Send & Automate Email Newsletters. Create Human Connections via Email Marketing Automation

Mailigen is an email automation platform that helps to easily create, send, and automate email newsletters. It helps to improve sales and revenue and grow market share.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Campaign management
Top Features : Templates,Feedback surveys,Personalization
Mailigen Icon

Vendor: Mailigen

Founded: 2010

Company Size: 11-50

HQ Location: 13A/F, Podium Plaza 5 Hanoi Road, Hong Kong SAR

Financials: Seed

UseResponse

UseResponse - Customer Support Software

4.58

Read Reviews
UseResponse Icon

UseResponse

4.58
★★★★★
★★★★★
UseResponse - Customer Support Software

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Customer feedback management
Top Features : Ticketing,Widgets,Personalization
UseResponse Icon

Vendor: UseResponse

Founded: 2015

Company Size: 1-10

HQ Location: 39 E. Broadway APT. B1 Long Beach, NY, 11561

Financials: Private

Typeform

The future of forms is here

4.58

Read Reviews
Typeform Icon

Typeform

4.58
★★★★★
★★★★★
The future of forms is here

Typeform is a software platform for building people-friendly forms and surveys, transforming questions into a conversational flow that ensures better responses and completion rates. It can be used by Sales and Marketing teams to attract new customers, by writers, designers and content creators, amongst others.

Highlights
Top Business Usecases : Improve customer experience by collecting feedback,Acquire customers by online contact form,Engaging conversational surveys
Top Features : Embedded survey forms,Personalization,Survey themes library
Typeform Icon

Vendor: Typeform

Founded: 2012

Company Size: 101-250

HQ Location: Barcelona

Financials: Series B

ReviewTrackers

Measure the Customer Experience

4.57

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ReviewTrackers Icon

ReviewTrackers

4.57
★★★★★
★★★★★
Measure the Customer Experience

ReviewTrackers is a customer feedback software that helps businesses transform the customer experience. It helps to increase local SEO rankings, analyze customer experience to make better business decisions, and drive results that impact revenue.

Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Reputation management
Top Features : Alerts: popups & Notifications,Dashboard,Templates
ReviewTrackers Icon

Vendor: ReviewTrackers

Founded: 2012

Company Size: 51-100

HQ Location: 320 W Ohio Street, Suite 2W Chicago, IL 60654

Financials: Series B

AYTM

Online Market Research | AYTM Market Research

4.55

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AYTM Icon

AYTM

4.55
★★★★★
★★★★★
Online Market Research | AYTM Market Research

AYTM is an Online Market Research solution that helps brands and agencies gain insights from their target markets. Researchers are empowered to conduct sophisticated research with a click of a button from a powerful but easy to use interface, cutting down the time to insights from days or weeks to hours.

Highlights
Top Business Usecases : Market research,Customer feedback management,Social media management
Top Features : Feedback surveys,Dashboard,Personalization
AYTM Icon

Vendor: AYTM

Company Size: 11-50

HQ Location: 404 Bryant St, San Francisco, California 94107, US

Financials: Private