Medallia Experience Cloud Overview
This is a summary of the comprehensive capabilities and benefits of Medallia Experience Cloud based on over 2788 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Medallia Experience Cloud, InMoment, NICE Satmetrix, GetFeedback, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Medallia Experience Cloud is right for your needs? Our Cuspera AI engine can evaluate how Medallia Experience Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Medallia Experience Cloud supports business activities such as:
- Collecting Direct Feedback
- Engaging Conversational Surveys
- Customer Experience Management
- Rating And Review Management
- Call Center Voice & Sentiment Analytics
Medallia Experience Cloud can help you with many business goals, such as 360 Degree View Of Customers, Insights From Customer Experience Data, Improve Employee Experience, Improve Product Experience, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use E-Mail Social Media Review Sites etc. for these needs. As a solution, Medallia Experience Cloud's capabilities include Embedded Survey Forms, Personalization, Dashboard, etc.
Medallia Experience Cloud was founded in 2001. Hospitality Vertical is its biggest customer base.
Reviews
"Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. " - Nicole Myers
Cuspera Reviews
140 buyers and buying teams have used Cuspera to assess how well Medallia Experience Cloud solved their Customer Feedback Management needs. Cuspera uses 2788 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
360 Degree View Of Customers and Insights From Customer Experience Data are the most popular business priorities peers achieved using Medallia Experience Cloud.
Use Cases
Peers recommend Collecting Direct Feedback , Engaging Conversational Surveys , Customer Experience Management , as the business use cases that they have been most satisfied while using Medallia Experience Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Direct Feedback |
4.60/5 ★ |
"...The Net Promoter score data has allowed the customers to create the roadmap that works for them...." Testimonial by Jeff Dailey, CEO, Farmers Insurance Group |
| measuring net promoter score |
4.42/5 ★ |
"...I can also see the evolution of my NPS and take desicions...." Peer review by Carlos Andres N, Gerente de Proyectos |
| Measuring CSAT |
4.85/5 ★ |
"...In the past we were using customer satisfaction surveys, but it was very basic...." Case Study DICK’S Sporting Goods |
| Engaging Conversational Surveys |
3.93/5 ★ |
"...Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices...." Peer review |
| engaging and following up |
3.78/5 ★ |
"...Sephora chose Medallia for two reasons: its uniquely engaging and powerful software, and its understanding of the retail industry...." Case Study Sephora |
| Customer Experience Management with E-Mail |
4.70/5 ★ |
"...Multiple training and process changes inspired by customer feedback Windstream CommunicationsUsing Feedback to Deliver a Clear, Consistent Customer Promise CASE STUDY ..." Case Study WindStream |
| PEER EXPERIENCES | |
|---|---|
| Collecting Direct Feedback |
4.60/5 ★ |
"...The Net Promoter score data has allowed the customers to create the roadmap that works for them...." Testimonial by Jeff Dailey, CEO, Farmers Insurance Group |
|
| measuring net promoter score |
4.60/5 ★ |
| Measuring CSAT |
4.60/5 ★ |
| Engaging Conversational Surveys |
3.93/5 ★ |
"...Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices...." Peer review |
|
| engaging and following up |
3.93/5 ★ |
| Customer Experience Management with E-Mail |
4.70/5 ★ |
"...Multiple training and process changes inspired by customer feedback Windstream CommunicationsUsing Feedback to Deliver a Clear, Consistent Customer Promise CASE STUDY ..." Case Study WindStream |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2788 insights from peers and experts to help you assess how these Medallia Experience Cloud use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers |
|
Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White |
|
|
One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nicole Myers Vice President, Customer Experience Holiday Inn Club Vacations |
Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. Testimonial By Nicole Myers |
|
John White Head of Customer Experience Deliveroo |
Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. Testimonial By John White |
|
Aisling Hassell Head of Global Customer Experience Airbnb |
One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. Testimonial By Aisling Hassell |
Medallia Experience Cloud Pricing
Last updated Feb 26, 2021
Medallia is an enterprise scale Experience Management Platform. It is a robust experience management platform that provides deep insights. It provides a number of options to capture signals and many modules for insights - text analytics, action insights and Insights Suite. Through Medallia Xchange, it offers many pre-configured apps, components and integration that are suited for various B2B and B2C solutions. The pricing is dependent on the scale, configurations and components. You can get in touch with the Medallia sales team for a demo before deciding on the solution.
-
Starting Price:
- Price on Request
- Free
Trial Available?
- NO
- Trial
Period
- NA
- Demo Version
Available?
- YES
- Free Version
Available?
- NO
Value For Money Meter
?Medallia primarily caters to enterprise class customers and its deployments are backed by solid professional services. Their customers appreciate the high quality of professional services. Hence, Medallia is not so much for small scale companies as it can be seen as heavy weight in terms of its features and pricing. The customer support is found to be excellent by their users. Medallia provides extensive online training material and certification programs and their resources pages are rich in content.
Customer Support
Deployment
Training
Add on
For More Information , read here or request a custom quote below
Frequently Asked Questions(FAQ)
for Medallia Experience Cloud
What is Medallia Experience Cloud?
What is Medallia Experience Cloud used for?
What are the top features of Medallia Experience Cloud?
Who uses Medallia Experience Cloud?
What are Medallia Experience Cloud alternatives?
Where is Medallia Experience Cloud located?
Popular Business Setting
for Medallia Experience Cloud
Top Industries
- Hospitality
- Retail
- Computer Software
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Medallia Experience Cloud to 360 degree view of customers and Insights from customer experience data
Medallia Experience Cloud Alternatives
Peer and Expert Opinion on Features
for Medallia Experience Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (157) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (43) |
| Alerts: popups & Notifications | Read Reviews (26) |
| text & speech analytics | Read Reviews (19) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (157) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (43) |
| Alerts: popups & Notifications | Read Reviews (26) |
| text & speech analytics | Read Reviews (19) |
IT and Other Capabilities
for Medallia Experience Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (151) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (151) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (92) |
| Chat Support | Read Reviews (101) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (630) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (92) |
| Chat Support | Read Reviews (101) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (630) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (47) |
| Analytics | Read Reviews (275) |
| Custom Reports | Read Reviews (326) |
Software Failure Risk Guidance
?for Medallia Experience Cloud
Overall Risk Meter
Top Failure Risks for Medallia Experience Cloud
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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