Real-World Case Studies and Customer Success Stories with Amdocs Ltd.

Amdocs Matrixx Charging helps Hutchison Telecom Hong Kong (HTHK) deliver real-time monetization for brands like 3, SoSIM, and SIM World. HTHK uses the... solution to support all-digital operations, from activation to top-up and customer inquiries. The platform enables differentiated digital experiences and supports a strong retail network. These improvements drive year-over-year subscriber growth in a highly competitive telecom market.
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Amdocs Matrixx Charging powered Orange Poland’s Flex brand digital transformation. Flex delivered a fully digital, app-based mobile experience. Customers gained... more control, flexibility, and transparency. Orange Flex achieved higher customer satisfaction and top app store ratings. Business and IT teams gained full independence and launched new features faster.
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Amdocs Matrixx Charging helped One New Zealand speed up MVNO onboarding, cutting the process from months to weeks. The LaunchPad MVNE... platform lets MVNO partners create custom price plans and offers. Real-time engagement and monetization are now possible for MVNOs in New Zealand. The solution supports all-digital experiences for end customers. MVNOs can bundle mobile services with their existing products.
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Amdocs Network Inventory helped a major operator modernize its 20-year-old network inventory systems. The upgrade unified legacy systems, reduced integration... costs, and improved operations. The new solution enabled simplified data access using TMF Open API standards. The operator can now harmonize inventory across its group for higher efficiency and cost savings. The platform supports planning, fulfillment, and assurance for over 10 million customers.
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Claro Argentina partnered with Amdocs to cut energy use in their mobile network by 35%. They used AI and data... analytics to find and remove redundant hardware. The project improved LTE downlink throughput by 40% at some sites. Thousands of hardware units were removed, saving millions in future costs. Network performance was maintained or improved, supporting both sustainability and business goals.
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Amdocs Bill Experience helped a Tier 1 North American CSP cut bill production costs by 15%. The TV operator improved... customer satisfaction by making bills clearer and easier to understand. Customers could self-serve more, which reduced calls to the care center. The SaaS solution enabled faster time to market and lower entry costs. The CSP benefited from seamless upgrades and flexible scaling.
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A tier-1 European communications service provider used Amdocs E2E service orchestration to build a Network-as-a-Service (NaaS) platform. The CSP wanted... a programmable, automated network using SDN, NFV, and cloud technologies. Amdocs helped automate and standardize network service fulfillment. The solution simplified network management and supported digital transformation goals.
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Amdocs Resource Planner replaced a costly, limited in-house planning system for a leading European tier 1 service provider. The goal was... to boost wireless network capacity and coverage without adding staff or losing control of costs. Thousands of plans were migrated to the new system, enabling a rapid network rollout and backhaul modernization. The OSS group shifted from a cost center to a profit center. The inventory system is now ready for 5G deployment.
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Amdocs helped a major South American telecom operator with over 50 million subscribers consolidate five systems into one centralized inventory. This new system... supports both 5G and cloud technologies. Hundreds of engineers and operational systems now use this accurate inventory. The operator can manage multi-vendor, multi-technology networks at scale. The solution enables full lifecycle management from planning to assurance.
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SES used Amdocs’s end-to-end service and network orchestration solution to modernize its network. The goal was to speed up time... to market for new services and improve connectivity quality. Amdocs provided a unified system for managing network and cloud services across different technologies and hybrid networks. This helped SES automate and streamline service delivery. The transformation enabled SES to offer better, faster services to its customers.
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Three Ireland merged with O2 Ireland and needed more than a rebrand. They chose a full business support system consolidation.... Their goal was a digital-first omnichannel experience for all customers. The new solution used a digital experience API layer based on TM Forum’s Open APIs. This improved digital customer commerce and care. The project delivered strong results and exceeded expectations.
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A new EMEA broadband provider used Amdocs Intelligence Networking Suite to launch fixed-line services fast. They needed advanced OSS for... automated order-to-activation and seamless integration with multiple fiber partners. The SaaS OSS model enabled quick feasibility checks, partner fiber reservation, and automatic service activation. The provider reduced both CAPEX and OPEX, launching FTTH in record time.
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Public Mobile wanted to stand out in a crowded telco market. They worked with amdocs to launch a fully digital,... mobile-first app for wireless service. The app lets users activate eSIMs, manage plans, and customize options easily. All activations now happen through the app. Public Mobile became the first in Canada to offer a fully digital, subscription-based 5G service. The new platform closed key customer experience gaps and set a new standard for digital telco services.
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A NA Tier-1 MNO faced slow data rates, high lags, and low capacity in retail locations. They used Amdocs’ turnkey... deployment solution to roll out ultra-capacity 5G and expand LTE. This improved network performance for enterprise customers. The solution helped overcome key service challenges in retail environments. The case highlights 5G deployment and network optimization for telecoms.
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Amdocs tested Open RAN to help an African mobile network operator improve rural connectivity. The project aimed to address the... challenge of 1 in 5 Africans lacking mobile coverage. Amdocs created an open RAN ecosystem in a lab and ran field tests. Their solution minimized complexity and enabled cost-effective coverage. The case shows how Open RAN can deliver mobile connectivity to thousands across Africa.
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Colt used Amdocs Network Inventory to modernize its legacy systems. This upgrade unified operations and improved data quality. Colt now... has a future-ready platform that supports rapid innovation. The solution enables faster service delivery and better customer self-service. Colt can now streamline operations and move toward autonomous networks.
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PLDT, a major telecom provider in the Philippines, needed to modernize its IT systems for better agility. Amdocs helped migrate... over 400 business and operations support applications to AWS. The project included cloud readiness assessment, phased migration, and managed services for ongoing optimization. In phase 1, 81 complex applications were modernized, ensuring stable production and high scalability. PLDT can now focus on growth and innovation, supported by a reliable cloud infrastructure.
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Amdocs Network Workflow Management helped a leading North America tier-1 operator improve operational efficiency. The platform enabled end-to-end monitoring of... network rollout processes, from design to integration and optimization. It streamlined procedures and empowered users across multiple teams and technologies. The operator used the system to track and manage complex business processes. This led to better coordination and visibility in network operations.
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A leading Tier-1 mobile network operator faced low data throughput and poor signal quality at a 70,000-seat NFL stadium. Despite deploying 4G... LTE iDAS/oDAS solutions, major network issues caused revenue loss and low customer satisfaction. Amdocs optimized the in-building and DAS services to fix these problems. The improvements led to better network quality, enhanced user experience, and increased operational efficiency, boosting stadium revenue.
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Rogers Communications faced a rise in sophisticated fraud as more transactions moved online during Covid. Traditional rules-based fraud detection could... not keep up with new phishing and credential theft tactics. Rogers adopted machine learning to fight fraud more effectively. The company became one of the first in its industry to use this technology for fraud detection. This helped protect customers from evolving threats in digital channels.
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A tier-1 APAC operator wanted to expand from large enterprise clients to mid-sized businesses and SMBs. They needed to cut... time-to-market and lower the cost of service innovation. Amdocs provided an NFV-based network-as-a-service platform. This solution automated operations, reduced OPEX, and increased revenues. The operator also sped up innovation and launched new services faster.
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Amdocs helped a leading North American communications and media provider launch SD-WAN services in under seven months. The company wanted... to lead the B2B market by quickly deploying secure, dynamic business services. Amdocs delivered a modular, programmable NaaS solution for rapid design, deployment, and monetization. The provider gained full service visibility, control, and simplified management. They avoided truck rolls and captured Opex benefits without losing security.
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A super-typhoon caused massive damage to Globe Telecom’s charging site in Vizmin, cutting off 23 million people from communications. Globe and Amdocs... worked together to restore mobile and data services in under 8 hours. This quick response brought back critical connectivity for millions. The partnership showed the importance of reliable disaster recovery in telecom. Fast action helped people reach loved ones and get vital information.
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Amdocs helped Cellcom, a leading Israeli telecom operator, modernize its digital systems. Cellcom wanted to boost customer satisfaction and make... it easier for agents to serve customers. Amdocs delivered a solution that gave agents a 360-degree customer view. This led to a 10-20% increase in frontline productivity, shorter average handling times, and better first-call resolution. Cellcom also saw higher customer satisfaction and more new customers.
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A tier 1 Canadian telecom used Amdocs Bill Experience to improve billing and customer engagement. They faced challenges with traditional... billing and needed better self-serve options. Amdocs' solution used AI and real-time data to suggest resolutions and boost satisfaction. The telecom saw lower churn, higher customer satisfaction, and more cross-sell and up-sell revenue. Billing became a key tool for customer retention and revenue growth.
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A tier 1 European mobile network operator with over 20 million subscribers wanted to improve network performance and reduce costs. The company partnered... with Amdocs to adopt a drive-less optimization approach for its 2G, 3G, and 4G networks. Traditional drive testing had limitations, so the MNO sought alternatives to analyze and optimize network quality. This collaboration aimed to streamline operations and enhance service for millions of users.
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Amdocs helped a leading APAC telecom provider modernize its data management. The company faced high costs and siloed, outdated data... models. Amdocs implemented a data mesh platform using Azure and Databricks. This reduced infrastructure costs by 55%. The solution improved data visibility, security, and decision-making.
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A tier 1 North American service provider faced degraded network availability during large-scale 5G NR and mmWave rollouts. Amdocs automated and... monitored every step of the 4G and 5G integration process. This approach improved network availability by 30%. Site re-visits for issue resolution dropped by 50%. The provider also achieved cost savings and better network performance.
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Amdocs Service Activation helped a CSP expand into new 5G markets and launch new lines of business. The CSP replaced... old provisioning gateways and charging systems in both mobile and fixed residential domains. The solution enabled the CSP to offer broadband and multi-line voice products in new market segments. This streamlined service delivery and supported high transaction volumes. The CSP strengthened its market position and accelerated revenue growth.
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Amdocs Intelligent Networking Suite helps MNOs manage 5G services across multiple domains and hybrid clouds. The solution provides seamless integration... and a single pane of glass for network management. MNOs use it to simplify complex 5G ecosystems and ensure high performance. The platform supports design, orchestration, inventory, and closed-loop operations. This approach addresses the challenges of building multi-domain and hybrid systems.
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Amdocs helped a European telecommunications provider improve new subscriber retention. The telco faced frequent billing complaints and low loyalty in... a crowded market. Amdocs introduced personalized video onboarding to greet new customers by name and answer common questions. This solution reduced call center workload and increased customer engagement. The provider saw higher loyalty, better NPS, and lower churn rates.
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Amdocs helped a leading North American mobile network operator improve network performance during 5G NR and mmWave rollouts. The operator faced... challenges in re-strategizing build and maintenance processes while expanding LTE and deploying 5G. Amdocs provided solutions to assure network performance. This enabled the operator to compete more effectively in a fast-changing market. The case highlights the importance of network assurance for 5G deployments.
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Amdocs helped a leading telecommunications company improve upsell and cross-sell results. The company struggled to get customers to notice new... phone offers. Amdocs used personalized video messages to reach millions of customers with custom offers. The solution used CRM and billing data to tailor each message. This approach increased customer engagement and boosted customer lifetime value.
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Amdocs helped a large U. S. mobile network improve customer onboarding with a fully mobile, digital process. The old onboarding...process caused low conversion rates and high cancellations. Amdocs delivered a seamless, transparent mobile journey for onboarding, upgrades, and payments. Agents now spend less time explaining steps and more time helping customers. Customers see clear contract and payment options on their phones. The network reduced cancellations and saved agent time.
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A tier 1 North American operator faced a 12-month deadline to modify C-Band deployments across 17,000 towers. A shortage of... tower climbers made traditional audits impossible. Amdocs used autonomous drones for site audits and mount mapping. This solution improved safety and helped meet the aggressive 5G rollout schedule. The operator optimized network asset use and increased operational efficiency.
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A Tier 1 North American mobile network operator used Amdocs’ 5G NR and massive MIMO services. The goal was to... solve network reliability, coverage, and latency issues. Amdocs helped the operator deploy a high-capacity, fast mobile network. This made them the first to launch true mobile 5G NR service in the US. The project supported both current and future network demands.
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Amdocs 5G Design services helped a tier-1 North American service provider solve coverage loss and antenna shadowing issues. The provider needed... a 5G network that could handle mmWave antenna placements and different bands. Amdocs used automation and analytics to design the network. This approach improved coverage and reduced shadowing. The solution enabled continuous 5G service across the network.
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Airtel used Amdocs' AI-driven automation to cut customer frustration by over 80%. They introduced a Customer Frustration Index to track... real-time improvements. The solution reduced call center volumes by 60% in six months. Order fallout dropped by 90%, and nearly all online bill payments were accurate. Airtel now delivers 99% of bills within 24 hours, showing major gains in digital operations.
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Vodafone Germany partnered with Amdocs to transform its commercial operations. The project focuses on simplifying IT architecture and moving to... public cloud. GenAI tools are used to cut deployment costs and enable autonomous operations. The goal is to improve customer experience and boost operational efficiency. The transformation supports multiple business lines and aims for smarter decision-making.
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Three Scandinavia chose the Amdocs Customer Engagement Platform to modernize its customer engagement and commerce operations in Sweden and Denmark. The goal is... to simplify processes across marketing, sales, and service for more efficient, unified customer experiences. The phased approach lets Three continue delivering products and improvements during the transformation. The initiative also uses data and automation to streamline workflows and support better decision-making. This partnership aims to build a scalable, efficient foundation for Three's Nordic markets.
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PLDT used the Amdocs Customer Engagement Platform to modernize its customer service. Agents moved from multiple systems to a single,... AI-powered environment. PLDT saw a 27-point NPS improvement for a targeted use case. Level 1 ticket resolution time dropped by 48%. Over 2,200 hours of customer wait time were eliminated. 87% of cases were resolved with AI-assisted support.
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A Tier-1 North American CSP used Amdocs Agentic AI to automate root cause analysis for network outages. The old process... took four analysts up to eight hours daily, using multiple dashboards and tools. With Agentic AI, the same analysis now takes just seven seconds and requires zero manual effort. The solution delivers real-time insights, eliminates reporting bottlenecks, and frees engineers to focus on network improvements. This shift enables faster, higher-quality decisions and proactive anomaly detection.
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A1 Telekom Austria Group used Amdocs E2E Service and Network Orchestration to manage 5G network slices and edge applications. The solution enabled... fast deployment of new communication services, reducing setup time from days to minutes. Amdocs' platform supported end-to-end lifecycle management, dynamic orchestration, and monetization of 5G services. The proof of concept included AR-based edge applications and real-time charging triggers. This helped A1 Telekom Austria Group deliver reliable, low-latency 5G services and new business use cases.
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Amdocs partnered with a leading African mobile network operator to test Open RAN technology for rural coverage. The operator ran... lab and field trials in South Africa and Guinea Conakry, validating open, interoperable network solutions. Amdocs provided end-to-end systems integration, project management, and vendor selection. The team executed 47 acceptance test protocols across 2G, 3G, and 4G, enabling voice and video calls using Open RAN equipment. The successful trial supports future Open RAN deployments across Africa.
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Amdocs helped a leading North American Tier-1 mobile operator improve 5G NR and mmWave rollout performance. The operator faced challenges... with network integration, cost control, and transparency. Amdocs used automated tools for network workflow and performance management to monitor and optimize site performance. The solution reduced operational costs by 60% and cut site re-visits for troubleshooting by 50%. Network availability improved by an average of 30%.
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Amdocs helped communication service providers double their call center agent productivity. The solution improved customer service operations. It enabled faster... response times and better customer experiences. The project focused on optimizing call center workflows. Results included higher efficiency and improved satisfaction for both agents and customers.
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Amdocs used AI to help a mobile call center lower costs and improve customer satisfaction. The call center faced high... operational expenses and wanted better service quality. Amdocs deployed artificial intelligence to automate processes and support agents. This led to reduced costs and higher customer satisfaction scores. The solution improved efficiency in the telecommunications sector.
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Amdocs delivered end-to-end network design, integration, and testing for the Telecom Infra Project's Disaggregated Cell Site Gateway (DCSG) initiative. The project addressed... the challenge of complex multi-vendor 5G infrastructure upgrades. Amdocs managed test planning, execution, and validation, ensuring 100% of priority 1 and 80% of priority 2 test cases were completed. The solution enabled interoperability, met throughput and latency requirements, and achieved flawless performance in redundancy and resiliency tests. This work supports open, disaggregated mobile access networks for future 5G deployments.
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Airtel used Amdocs solutions to cut customer frustration to near zero. The company faced high customer dissatisfaction due to service... issues. Amdocs provided a digital care platform for better support and faster problem resolution. Airtel saw a dramatic drop in complaints and improved customer experience. The solution helped Airtel deliver seamless telecom services.
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Amdocs delivered a cloud-based end-to-end service and network orchestration solution for SES. SES needed to automate and modernize its satellite... and terrestrial telecoms network. The solution enabled SES to reduce SD-WAN integration time from 3 months to 2 days. SES now benefits from efficient scalability, reduced upfront investment, and consolidated service delivery. The project supports SES's move to a cloud-native business model and future 5G services.
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Amdocs partnered with Globe to deliver rapid disaster relief after a major typhoon. The solution enabled Globe to restore critical... telecommunications services quickly. Amdocs provided technology and support for network recovery. The teamwork led to an award-winning response. Globe improved service uptime and community support during the crisis.
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Amdocs' zero-touch automation helped XL Axiata fix network problems before they affected users. The solution used AI and automation to... spot and solve issues fast. This improved customer experience and reduced manual work. XL Axiata saw fewer service disruptions and better network reliability. The project shows how automation can boost telecom operations.
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Amdocs NEO enabled a new EMEA broadband provider to launch FTTH services fast. The provider used Amdocs SaaS OSS for... automated order to activation, integrating with multiple third-party fiber networks. The solution delivered 100% reuse of last-mile infrastructure and zero-touch CPE automation. The cloud-based OSS reduced CAPEX and OPEX, supporting rapid market entry and high subscriber growth. The platform is modular and future-proof for 5G and network virtualization.
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Trust Bank partnered with Sourced Group, an Amdocs company, to launch Singapore’s first digital bank. The bank used Amazon Web... Services for its cloud platform and security. Trust Bank grew to over 200,000 users in its first month and reached 500,000 customers in 200 days. The partnership enabled rapid growth and a secure, modern banking experience. Trust Bank offers products like credit cards, savings accounts, and insurance.
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A Singapore-based digital bank wanted to scale its machine learning (ML) efforts but faced slow, manual processes. Amdocs built an... MLOps platform using Amazon SageMaker to automate model development, approval, and deployment. The new platform doubled data scientist productivity and reduced onboarding time from months to days. Time to production for ML models dropped from 3 months to 6 weeks. Security event response improved from hours to minutes, and high spend event response from days to hours.
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Santander partnered with Amdocs Studios to build a new employee experience platform. After rapid growth and multiple acquisitions, Santander needed... to unify teams and improve internal communication. Amdocs Studios designed and developed a digital intranet based on user research, interviews, and focus groups. The platform now connects thousands of employees across the U.S., replacing a crash-prone tool with a seamless, engaging solution. Santander's workforce benefits from better collaboration, scalability, and a stronger sense of community.
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A leading retail bank in Europe wanted to become more customer-focused. The bank worked with Amdocs to transform its fee... management process. Amdocs provided software support, DevOps best practices, and quality assurance. They also developed and implemented a revenue management solution. As a result, the bank became the market leader for digital experiences in its region.
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KB, a major Czech bank, faced slow decision-making due to centralized reporting. They adopted a governed Power BI self-service reporting... platform with help from Profinit and Amdocs. Over 30 departments and 1,000 users now use the platform. This change improved reporting flexibility and decision-making speed. Governance ensured compliance and consistency across the bank.
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A global bank worked with amdocs to align its IT processes with business goals. The bank adopted agile DevSecOps practices... to speed up product development and improve compliance. Amdocs developers collaborated closely with the bank’s team to reinforce best practices. The new processes helped the bank launch higher-value products faster. This led to better customer experience and stronger regulatory compliance.
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Astadia, an Amdocs company, helped Société Générale Bank & Trust migrate its core banking systems from legacy mainframes to a private cloud. The project covered... 10 million lines of code and 17,000 programs, with a 99.99% automation rate in migration. Astadia's TestMatch tool automated testing, saving hundreds of work-days and ensuring no business interruption. SGBT now runs mission-critical apps on a scalable, open cloud environment, with no need for user retraining. The migration delivered efficiency gains and minimized risk for the bank.
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A leading financial group in Australia needed to move VMware-based apps and shrink its on-premise data. Amdocs built a scalable,... multi-region private cloud using Google Cloud VMware Engine. The bank cut operational overhead by consolidating private cloud environments. Security improved with infrastructure- and policy-as-code. Teams could deploy resources on demand and adapt quickly. The project finished ahead of the data center exit deadline.
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Amdocs Sourced helped a Canadian bank move workloads to the cloud. The project focused on Pegasystems applications and optimized web,... data, and application tiers. The bank now uses auto-scaling apps to meet 99.95% SLA requirements. Internal teams learned infrastructure as code and adopted DevSecOps, AI, and automation. The bank is on track to eliminate over 250 on-premise servers.
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Amdocs Cloud Studio helped a leading APAC bank automate its financial data analysis using AWS-powered MLOps and GenAI. The bank reduced... operational costs by over 90% and improved productivity by 52 times. Accuracy in credit assessment increased by more than 90%. The new platform replaced manual, error-prone processes with automated, consistent results. The solution also ensured compliance and ethical use of AI in banking operations.
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Aldermore Bank worked with Sourced Group, an Amdocs company, to optimize its new Azure cloud infrastructure. The project rebuilt Aldermore’s... corporate website on Azure and focused on reducing monthly cloud spend. Sourced’s team identified cost-saving opportunities without impacting performance, achieving an average page load time of 1.3 seconds and 99.99% uptime for up to 12,000 users. The bank saw a substantial drop in monthly cloud costs and now applies these optimizations to future builds.
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Raiffeisenbank Czechia used AcceptAI, now part of Amdocs, to improve its consumer credit campaigns. The bank applied AI-powered customer behavior... modeling to analyze hundreds of millions of transactions. This enabled precise targeting and better campaign management. As a result, call center conversions increased sixfold and campaign effectiveness improved by 50%. The solution integrated with the bank’s big data and campaign tools.
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Amdocs Cloud Studio migrated 40 critical legacy applications to Azure for a British-American financial services giant. The project covered 11... markets and finished in 12 months. The team prioritized complex, high-risk apps to reduce costs and fix vulnerabilities. Careful planning enabled a smooth data center exit and met cost reduction goals. The migration helped the company avoid major data center expenses.
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Amdocs Cloud Studio migrated 40 critical legacy apps for a British-American financial services leader. The project covered 11 markets and... finished in 12 months. Complex, high-risk apps were prioritized to cut costs and reduce vulnerabilities. Careful planning enabled a smooth data center exit. The company met its cost reduction goals with this rapid Azure migration.
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Amdocs Cloud Studio helped a German division of a British-American financial giant migrate 15 business-critical apps to Azure in just 15 weeks. The migration was... completed under a strict global data center exit deadline. This move enabled immediate cost savings and set up their employee benefits solutions for ongoing cloud optimization. The project ensured a secure, smooth, and cost-effective transition to the cloud. The company is now positioned to maximize profitability from its cloud-based solutions.
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Astadia, an Amdocs company, helped Deutsche Asset Management migrate from legacy mainframe systems to a modern . NET platform. The...project moved applications from z/VSE and Adabas-Natural to Windows Server, converting 5 terabytes of data and updating programming languages. This modernization delivered $7 million in annual cost savings. The migration was completed in 22 months with no business interruption or user retraining required. The new environment is stable and supports future growth.
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Amdocs Cloud Studio helped a UK fintech cut cloud monitoring costs by 99%. The company faced high expenses and performance... issues after migrating to AWS due to database incompatibility and complex monitoring needs. Amdocs replaced Amazon Aurora with MariaDB on Amazon RDS, improving performance and reducing costs. They also built a custom EKS monitoring solution and enhanced security with AWS WAF. These changes saved thousands monthly and let the fintech focus on innovation.
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Amdocs Cloud Studios helped Motonovo move their platform to AWS. Motonovo wanted to focus on software development, not IT maintenance.... Amdocs managed the cloud operations, built the platform, and handled onboarding. The new platform launched with 24/7 support and easy communication. Motonovo’s team now spends more time on innovation and less on operations.
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Amdocs migrated a leading UK-based digital remittance provider to AWS. The migration improved system resilience, security, and agility. The project... saved the company $1 million by avoiding upfront licensing costs. Amdocs used containerization, database migration, and AWS services to modernize IT infrastructure. The new platform supports faster innovation and better customer experience.
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Amdocs led a DevOps-driven migration to AWS for a growing fintech. The company needed better resilience, availability, and lower costs.... Amdocs moved their 211TB of data from a traditional host to a containerized AWS setup. Manual processes were replaced with automation and monitoring tools like Datadog. The fintech now enjoys improved stability, faster recovery, and more time for product innovation.
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A leading Nordic mobile payments provider used Amdocs to modernize its platform on AWS. The old system could not scale... or add new features fast enough. Amdocs built a cloud-native, microservices-based platform. This made the service more reliable and easier to update. The provider can now handle more users and launch new payment features quickly. The managed services model also cut operational overhead and improved uptime.
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Amdocs Studios helped DreamWorks Animation modernize its production workflows. The studio faced slow production due to outdated tools and fragmented... interfaces. Amdocs Studios built a unified digital asset management system and streamlined collaboration. Artists now access assets faster and work more easily across departments. DreamWorks can scale production and deliver films more quickly. The new system boosts asset reuse and sets a higher standard for animation workflows.
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Amdocs Studios helped Marquee Sports Network rebuild its streaming app. The old app was hard to use and did not... meet fan needs. The new app works on seven platforms and is easy for fans. Marquee doubled its acquisition targets. Fan satisfaction went up by over 75%. The app is now a digital home for Chicago Cubs fans.
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Amdocs Studios helped YES Network move from FOX Sports GO to their own streaming platform. The new platform let fans... watch live games and on-demand content on any device. YES Network used push notifications and data to give fans a personal experience. The platform fixed problems with old streaming services, like lack of consistency and poor cross-device access. YES Network won 4 Emmy awards and grew their fanbase with this solution.
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Amdocs helped the Las Vegas Grand Prix build 5G networks for the event. The challenge was to provide fast, reliable... connectivity for thousands of fans. Amdocs delivered advanced 5G solutions to support high data usage and seamless experiences. The result was strong network performance and improved fan engagement during the race. This case highlights Amdocs' expertise in 5G network deployment for large-scale entertainment events.
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A global insurance provider faced high mainframe costs and limited IT agility. The company struggled to attract new IT talent... due to outdated systems. Amdocs automated the refactoring of legacy applications and migrated them to AWS cloud. The project included converting over 10 programming languages to Java and consolidating data models. The insurer expects significant cost savings and improved cloud agility within 18 months.
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A UK-based global insurer needed to control cloud costs and improve security while supporting developer innovation. Amdocs helped centralize cloud... management on Azure, automating infrastructure and standardizing deployment with policy-as-code. Developers gained self-service tools, reducing release times and management overhead. Cloud costs became more predictable, and security improved. The insurer can now scale cloud operations efficiently and plan for growth with confidence.
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Amdocs Cloud Studio used its MLOps solution on Databricks to help a global InsurTech in Indonesia. The company wanted to... improve sales ambassador route planning for device protection sales at cell phone retailers. Manual planning was slow and costly. Amdocs built a machine learning model to automate and optimize travel schedules. This reduced travel time by 3.5%. It also increased revenue by 2.3%. The InsurTech now uses this MLOps workflow for all future machine learning projects.
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Astadia helped Foyer Group move from COBOL and EGL legacy systems to a modern Linux and Java platform. The project aimed... to boost agility, cut costs, and reduce risk from outdated technology. Automation tools ensured the migration was accurate and efficient. Foyer Group now has better system interoperability and a clear path to cloud adoption. Standard DevOps practices were implemented, enabling continuous delivery and faster development cycles.
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Amdocs and AWS migrated the BSS environment of a leading Southeast Asia media conglomerate to AWS cloud. The project was... part of a digital transformation to enable digital insights and a personalized user experience. The migration increased self-service adoption and reduced costs. Despite the Covid19 outbreak, Amdocs delivered the solution on time by switching to a remote strategy.
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A Southeast Asian media conglomerate migrated its BSS data to the cloud with Amdocs and AWS. The company serves over... 20 million people in 5 million households. The migration led to millions in capex savings and a 10% reduction in ongoing costs. They shut down 223 virtual machines, 68 switches, 4 storage racks, 2 tape libraries, and 11 security devices. The company can now update individual apps without affecting the whole system.
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Amdocs helped a digital risk protection firm migrate from a legacy cloud platform to Amazon ECS. The old system was... costly and slow, with over 100 load balancers and manual security changes. Amdocs used infrastructure as code and Terraform to rebuild applications and automate deployments. The migration improved cost-efficiency, reliability, and speed. The firm can now manage environments more easily and deliver software faster.
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Globe, a leading digital solutions provider in the Philippines, has selected Amdocs' AI and Data Platform to enhance its operations. The platform, hosted... on Google Cloud, will streamline data management and improve customer experiences by providing real-time business insights. This collaboration supports Globe's digital transformation and aims to drive innovation and efficiency.
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Amdocs has entered a multi-year managed services agreement with Millicom's operations in Chile, leveraging Amdocs' business and operations support systems to enhance Millicom's technology operations. This partnership aims... to streamline operations, accelerate innovation, and improve customer outcomes, supporting Millicom's modernization strategy in Chile.
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Telefonica Chile has entered a multi-year agreement with Amdocs for managed services to modernize its network. The deal includes Amdocs'... business and operations support systems, AI-driven application management, and software development. This partnership aims to streamline operations and enhance service performance under Millicom's ownership.
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Telefónica Chile has entered a strategic multi-year agreement with Amdocs to enhance technology operations and business agility. The deal involves... leveraging Amdocs' business and operations support systems, AI-driven application management, and operations services to streamline Telefónica's operations in Chile, supporting Millicom's modernization strategy and improving service performance.
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Amdocs announced a 10-year strategic partnership with Liberty Latin America to manage and transform its IT environment using Amdocs' new agentic AI platform, aOS. This partnership marks... a significant step in Amdocs' AI strategy, expanding its presence in Latin America and the Caribbean. Despite restructuring costs, Amdocs maintained strong managed services revenue and cash flow.
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Liberty Latin America and Amdocs have signed a 10-year strategic partnership for Amdocs to manage LLA's IT ecosystem. This deal aims... to transform LLA's IT operations into an AI-driven model, enhancing time to market, product innovation, and customer experiences while reducing costs.
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Amdocs announced multiple deals in Latin America, including a ten-year strategic engagement with Liberty Latin America to manage its IT ecosystem, transforming operations with AI-driven models. Additionally, Cielo, a... major Brazilian payment services provider, selected Amdocs' Remote eSIM Manager to modernize its payment terminal connectivity. Vivo renewed its collaboration with Amdocs, upgrading to CES2X to enhance service activation and provisioning.
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Amdocs announced a multi-year strategic engagement with Liberty Latin America, enhancing telecommunications services. This collaboration aims to improve customer engagement... and operational efficiency. Liberty Latin America, a large telecommunications company headquartered in Denver, USA, will leverage Amdocs' technology to enhance its service offerings.
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PLDT Home has selected Amdocs to modernize its core business platform, enhancing cloud readiness and operational efficiency. This upgrade will... streamline billing, customer care, and order management, supporting PLDT's digital transformation initiatives. The collaboration aims to improve system resilience, scalability, and automation, ensuring a seamless customer experience and enabling future growth.
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Amdocs reported its Q3 fiscal 2026 results, highlighting a 2. 7% revenue increase to $1.175 billion. The company announced a...significant 10-year partnership with Liberty Latin America to manage and transform its IT domain using Amdocs' Agentic Operating System (aOS). This engagement aims to enhance Liberty's IT operations with AI-driven models, boosting innovation and customer experience.
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PLDT Home has selected Amdocs to modernize its core business platform, enhancing billing, customer care, and order management operations. This upgrade aims... to improve business agility, streamline operations, and establish a scalable foundation for future digital initiatives. The cloud-native architecture will enhance system availability and scalability, supporting PLDT Home's evolving technology landscape.
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Liberty Latin America has entered a 10-year strategic agreement with Amdocs to manage its IT ecosystem across the region. The deal involves... shifting IT operations to an AI-driven model using Amdocs’ Agentic Operating System, aiming for faster product delivery and innovation. This engagement is expected to yield significant cost savings and improved IT spend predictability.
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Sunrise has extended its collaboration with Amdocs to modernize its CRM using Amdocs' aOS, enhancing customer service efficiency. This initiative aims... to streamline workflows and reduce handling times, equipping Sunrise's agents with advanced tools and AI analytics for improved operational performance.
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Vivo has selected Amdocs to upgrade its OSS systems with Amdocs CES2X, enhancing service activation, inventory, and provisioning capabilities. This modernization supports... Vivo's business growth and future automation initiatives.
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Sunrise extends its collaboration with Amdocs to modernize its CRM system using Amdocs' aOS platform. This initiative aims to enhance... Sunrise's business support systems, enabling more efficient workflows for customer service representatives. The upgrade incorporates AI analytics to streamline operations and reduce handling times, reflecting Sunrise's commitment to operational efficiency and innovation.
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Vivo has renewed its collaboration with Amdocs, upgrading its OSS systems to Amdocs CES2X. This modernization enhances service activation, inventory,... and provisioning capabilities, supporting Vivo's growth and future digital transformation initiatives.
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Optimum has launched a new AI-enhanced billing platform powered by Amdocs' aOS Cognitive Core. This platform aims to transform the... customer billing experience by providing clearer explanations, intuitive insights, and proactive bill guidance. The deployment is part of Optimum's broader transformation to achieve AI-driven automation and operational efficiency, enhancing customer satisfaction and reducing churn.
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Liberty Latin America has entered a 10-year strategic engagement with Amdocs to manage its IT ecosystem using Amdocs' Agentic Operating System. This partnership aims... to transform Liberty's IT operations into an AI-driven model, enhancing innovation and customer experience while reducing costs. Amdocs will collaborate with Prodapt to ensure service continuity and operational transformation.
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A1 Austria has completed a major transformation of its billing, charging, and catalog systems using Amdocs solutions on Microsoft Azure. This initiative aims... to streamline operations, enhance performance, and support future growth. The integration also facilitated the incorporation of Bob, a mobile virtual network operator, into A1's main brand, providing a scalable foundation for monetization and innovation.
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Cielo, a major Brazilian payment services provider, has selected Amdocs' Remote eSIM Manager to enhance connectivity across its payment terminal network. This transition to... a software-defined model will enable Cielo to manage eSIM lifecycle, optimize network connections, and ensure seamless payment processing. The deployment aims to improve transaction reliability and support Brazil's growing digital payments ecosystem.
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Amdocs has secured a contract with Three Scandinavia to provide customer engagement solutions. This deal highlights Amdocs' capabilities in enhancing... customer interactions for telecom operators, reinforcing its position in the telecommunications industry.
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Amdocs has been selected by Three Scandinavia to support its customer engagement transformation across Sweden and Denmark. Amdocs will deploy... its Customer Engagement Platform to streamline marketing, sales, and service processes, enhancing omnichannel experiences and operational efficiency. This initiative aims to simplify operations and improve customer experiences in the Nordic markets.
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Amdocs has partnered with Three Scandinavia to deploy its Customer Engagement Platform, enhancing customer engagement and commerce capabilities across Denmark and Sweden. This initiative aims... to consolidate marketing, sales, and service processes, improving omnichannel experiences and operational efficiency through data and automation.
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Amdocs secured a contract with 3 Scandinavia to enhance its customer care operations in Denmark and Sweden. Amdocs will deploy... its Customer Engagement Platform to streamline marketing, sales, and operational processes, integrating AI to improve decision-making and customer experience. The phased rollout aims to enhance 3's scalability and efficiency.
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Amdocs has successfully deployed its AI-powered customer service solution, Store Genie, for PLDT Home, enhancing broadband customer service operations. The deployment, leveraging... Amdocs aOS and Amazon Bedrock AgentCore, reduces resolution times significantly and improves operational efficiency. This expansion follows a successful rollout at Smart Communications, showcasing Amdocs' ability to rapidly scale AI solutions across telecom domains.
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Amdocs has expanded its agentic AI solution, Store Genie, to PLDT Home, enhancing broadband customer service operations. The deployment supports... over 750 agents across 149 locations, significantly reducing resolution times and operational costs. Store Genie integrates with PLDT's systems, improving efficiency through AI-driven automation in billing, provisioning, and network workflows.
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Amdocs has successfully deployed its AI-powered customer service solution, Store Genie, for PLDT Home, enhancing broadband customer service operations. The deployment reduces... customer resolution time by up to 98% and introduces new broadband-specific use cases. This expansion builds on the solution's success at Smart Communications, further modernizing PLDT's service operations with agentic AI.
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Amdocs has successfully deployed its Store Genie AI-powered customer service solution at PLDT Home, enhancing broadband customer service operations. This deployment, leveraging... Amdocs aOS and Amazon Bedrock AgentCore, reduces customer resolution time by up to 98% and introduces new broadband-specific use cases, significantly improving operational efficiency across PLDT Home's nationwide service centers.
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Vodafone Ireland has implemented the Amdocs Network Inventory platform to enhance network automation and streamline inventory processes. This deployment aims... to improve operational efficiency and align Vodafone Ireland's inventory models with other Vodafone Group countries in Europe.
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Telefnica Mviles Argentina has signed a strategic multi-year agreement with Amdocs to enhance its operational excellence. Amdocs will provide Product... Maintenance Services, Application Managed Services, and Software Factory capabilities. This collaboration aims to modernize Telefnica's technology landscape, improve customer management processes, and reduce billing cycle times, ultimately enhancing service agility and customer experiences.
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Amdocs is aiding Lumen Technologies in migrating its enterprise billing platform to Microsoft Azure, enhancing scalability and operational efficiency. This collaboration supports... Lumen's cloud-first strategy and highlights Amdocs' role in modernizing mission-critical platforms.
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Vodafone Ireland has successfully implemented Amdocs' latest Network Inventory solution to enhance network automation and operational efficiency. This upgrade replaces... Vodafone's legacy system, aligning with Vodafone Group's strategic objectives. The collaboration aims to streamline operations, reduce costs, and improve user experience, marking a significant milestone in Vodafone's digital transformation.
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Vodafone Ireland has implemented Amdocs' latest Network Inventory solution, replacing its legacy system to enhance network automation and operational efficiency. This deployment aligns... with Vodafone Group's strategic vision for network modernization, reducing total cost of ownership and improving service delivery. Amdocs' solution supports Vodafone Ireland in planning, deploying, and managing its mobile network more effectively.
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Vodafone Ireland has successfully implemented Amdocs' latest Network Inventory solution to modernize its network operations. This deployment aims to enhance... operational efficiency, automate network planning, and align with Vodafone Group's strategic objectives. The collaboration replaces Vodafone's legacy system, reducing costs and streamlining operations through automation and an intuitive interface.
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Que tal Movil, a US-based MVNO, has launched a new multi-aggregator, multi-payment, and multi-channel activation platform using Amdocs connectX. This platform, developed... with PartnerSolve, integrates multiple aggregation partners and supports various payment methods and sales channels, enhancing subscriber lifecycle management.
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Lumen Technologies is advancing its cloud-first strategy by migrating its enterprise billing platform to Microsoft Azure with the help of Amdocs. This move enhances... scalability, resilience, and operational efficiency. Amdocs' AI-enabled migration capabilities will support Lumen's transformation, ensuring reliability and scalable growth in the cloud.
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Amdocs has been selected by Smart Communications, a subsidiary of PLDT, to enhance its retail operations with the AI-powered Store Genie solution. This deployment, powered... by Amdocs' Cognitive Core and operating on AWS, integrates telco-specific AI into Smart's customer engagement workflows, improving real-time issue resolution and productivity. Store Genie is now active across all Smart retail stores, resolving over 90% of customer requests autonomously.
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Vodafone Germany has launched its commercial operations transformation with Amdocs, focusing on autonomous operations to enhance customer experience and efficiency. This multi-year collaboration... includes IT architecture simplification and GenAI tools, aiming for full cloud migration over three years.
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Vodafone Germany is transitioning its operations to the public cloud using Amdocs GenAI, enhancing its digital transformation efforts.

Vodafone Germany has extended its multi-year transformation program with Amdocs, focusing on enhancing customer experience and implementing autonomous operations. The program includes... migrating to a public cloud and utilizing GenAI tools to reduce costs, supported by Amdocs' autonomous operations.
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Vodafone Germany has launched a commercial transformation with Amdocs, focusing on autonomous operations to enhance customer experience and efficiency. This multi-year collaboration... involves migrating to a public cloud and utilizing GenAI tools. Amdocs' solutions will support Vodafone's agile, scalable IT architecture and commercial operations modernization.
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Amdocs experienced a significant trading surge due to increased call option volume, reflecting positive sentiment towards its AI-driven telecom strategy. The company has... secured major contracts, including a deal with e& UAE to implement its "amAIz" GenAI platform, positioning itself as a leader in AI integration within telecom. This shift is part of a broader industry trend towards cloud-native solutions.
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Amdocs has entered a multi-year strategic agreement with Telia Finland to develop a next-generation Digital Business Support System (BSS). This initiative aims... to replace Telia's legacy systems, enhancing customer engagement and accelerating innovation. The collaboration will enable Telia to offer a seamless digital experience across its services, including mobile and broadband.
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Amdocs' connectX platform is now live with PLDT's Smart, enabling hyper-personalized mobile plans for Gen Z subscribers via the KiQ app. This collaboration allows... Smart to offer customizable mobile experiences and accelerate the launch of new MVNOs, leveraging Amdocs' eSIM solution and AWS-powered "telco-in-a-box" platform.
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Amdocs has been selected by Lumen Technologies to migrate its mission-critical Business Support Systems (BSS) applications to Google Cloud Platform. This strategic move... supports Lumen's cloud-first strategy, enhancing agility and operational efficiency. Amdocs will ensure a secure transition, reducing Lumen's data center footprint and accelerating innovation.
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Amdocs has partnered with Vivo, Brazil's largest telecom operator, to modernize its operations support systems using cloud-native web services based on TM Forum standards. This collaboration aims... to enhance Vivo's systems flexibility, reduce time-to-market, and improve operational efficiencies. Amdocs will provide business support systems capabilities and low-code development platforms to support Vivo's microservices strategy.
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Amdocs has expanded its managed services agreement with Globe Telecom to enhance network operations. This three-year engagement will optimize Globe's... mobile network, improve service quality, and drive efficiency through automation. Amdocs will provide network strategy, planning, and performance monitoring, supporting Globe's digital transformation and customer experience goals.
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