Real-World Case Studies and Customer Success Stories with Yext Platform

Yext helped Brookdale improve its digital presence for senior living communities. Brookdale needed to keep information accurate across the web, especially for mobile users. The company used Yext to c...lean up and manage its brand data online. This made it easier for families to find and contact Brookdale. The solution reduced stress for people searching for senior care.
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The Yext Platform helped Accor Live Limitless enhance digital presence, improve local search rankings, and manage reputation across platforms, boosting engagement and discoverability.

Yext Listings helps IHG Hotels & Resorts manage over 332,000 listings across 176 publishers. IHG faced challenges keeping information accurate for 6,500 properties. Yext automates updates, saving tim...e and ensuring data stays consistent everywhere. This improves SEO and guest experience. Yext also gives IHG advice to grow their online presence and compete better in the hospitality industry.
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Marston’s improved local search visibility and customer engagement using Yext's platform, enhancing online presence and reputation management across multiple locations.

Marston’s improved local search visibility and customer engagement using Yext's platform, enhancing online presence and reputation management across multiple locations.

The Yext Platform helped Accor Live Limitless enhance digital presence, improve local search rankings, and manage reputation across platforms, boosting engagement and discoverability.

Yext Knowledge Graph helps Caribou Coffee manage and publish accurate menu and service information for over 500 locations in the U.S. Before Yext, Caribou Coffee used spreadsheets and multiple system...s, which was not scalable. With Yext, they use Listings, Reviews, Pages, Analytics, and Knowledge Graph to keep information up to date across all channels. Local stores can make real-time updates for closures or product sellouts. This builds customer trust and supports business growth.
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Yext helped Salvatore's Pizza manage its online presence as it grew to over 30 locations. The brand faced challenges with inaccurate listings and outdated menu information, which hurt search visibili...ty and online orders. Using the Yext platform, Salvatore's updated business details and menu items across 175 digital services, including Google and Facebook. This improved their search rankings and made it easier for customers to find accurate information. The solution led to more online orders and better customer experiences.
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Yext helped Italiana Petroli Gruppo improve its digital presence. The company wanted customers to easily find its gas stations online. Italiana Petroli faced problems with missing Google Business Pro...files and old IT systems. Yext provided a solution to manage and update information for 4,500 locations. The platform made it easier for customers to get directions and contact stations. Italiana Petroli also used Yext to support its new electric vehicle brand and monitor customer feedback.
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Yext Site Search helped Cox Communications answer customer questions online. Cox used Yext to update brand info across 175 digital services and improve its website search. The new search tool uses na...tural language processing to match user questions with answers. Cox saw a 51% increase in site search conversion rate. Repeat on-site searches dropped by 59%. The solution made it easier for customers to find what they need.
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Deutsche Telekom improved its online presence using the Yext platform, enhancing location information, search capabilities, and reputation management, leading to increased local discoverability and c...ustomer engagement.
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Deutsche Telekom improved its online presence using the Yext platform, enhancing location information, search capabilities, and reputation management, leading to increased local discoverability and c...ustomer engagement.
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Yext Knowledge Graph helped Ochsner Health automate and centralize data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner managed provider data manually w...ith siloed sources and no automation. With Yext, they now power 'Find a doctor' and location searches with real-time, structured data. The platform improved workflow automation and data accuracy. Ochsner's digital team says Yext makes search smarter and delivers the most relevant results for patients.
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Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data and improve local search results. The company made it easier to... show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
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Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to update and manage information for nearly 500 shops across ...France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.
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Samsung improved its digital presence using Yext, enhancing location information and search tools, ultimately boosting local ratings and engagement through SEO-optimized pages.

Samsung improved its digital presence using Yext, enhancing location information and search tools, ultimately boosting local ratings and engagement through SEO-optimized pages.

Yext's commerce solutions helped Casio improve its website search. Casio wanted to make shopping easier and more fun for visitors. The company switched from keyword-based search to Yext's natural lan...guage search. Casio used Yext's integration with Adobe Experience Manager. After launching Yext, Casio saw a 3x higher conversion rate. The new search also improved the user experience and lowered support costs.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was to boost discoverability and reputation wit...h a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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Yext helped La Poste automate updates for 35,000 contact points. This improved digital visibility and search ranking. La Poste reached 550 million Google views and saw an 11.5% increase in customer s...atisfaction. The solution made it easier for customers to find locations and services. Yext enabled fast deployment of local and service pages at scale.
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Yext helped The Gym Group manage online listings and reviews for over 240 UK gym locations. The Gym Group faced challenges with outdated listings and 40,000 unanswered reviews, hurting visibility and... engagement. After adopting Yext Reviews and Listings, a four-person team responded to 44,000 reviews in five weeks. The platform enabled automatic updates to 50+ digital endpoints, ensuring consistent and accurate information. The Gym Group saw a 374% growth in five-star ratings and 23% year-over-year growth in clicks.
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Yext Listings helped Booker Group Limited improve digital presence for over 7,000 retail locations. Booker faced challenges with inconsistent and decentralized listings management. Yext enabled accur...ate, up-to-date store information across all platforms. This made it easier for customers to find local stores in search results. Booker saw a 38% increase in unbranded search impressions and a 12% rise in all Google impressions year over year.
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Yext Search helps Lulu Press improve digital presence management for self-publishers. Lulu needed a way to give customers quick access to videos, articles, and guides about publishing. With Yext, Lul...u built a strong onsite search that shows the right content at the right time. Customers now find answers faster and need less support. Lulu reduced support tickets and made it easier for creators to get help on their own.
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Yext Reviews helped the Protestant Church in the Rhineland improve digital communication with its 2.2 million members. The church faced challenges as parishioners increasingly sought information and ...contact online. By using Yext, they managed reviews more efficiently and responded faster to inquiries. This led to a 29% increase in review response rate and a 4.5-star average rating. The church built more trust and became more accessible to its community online.
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Yext helped McFIT manage digital listings for over 250 branches. McFIT needed a way to make it easier for people to find their gyms online. Yext let them update and control all their location data fr...om one place. The platform synced information to search engines, maps, and social media. McFIT used Yext to track reviews and compare performance with competitors. This made it easier to spot problems and improve their services.
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Yext helps SureFire Local manage online listings, boost reputation, and drive search discoverability. SureFire Local needed a single solution to let customers update local listings without using many... systems. Yext's APIs let SureFire Local automate listings management and improve efficiency. Customers can update their listings in real time through SureFire Local's dashboard. Yext's Publisher Network gives SureFire Local's customers access to over 200 publishers. This helps SureFire Local's customers improve their Google search traffic and online visibility.
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Yext Listings helped AdCellerant manage thousands of business listings and improve SEO. AdCellerant needed a scalable, centralized system to support rapid growth and a large client base. Yext's platf...orm streamlined listings, reviews, and social media management. The team managed over 2,000 advertisers from one dashboard. In one year, AdCellerant achieved over 94 million listing impressions using Yext.
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Yext Listings helps Thryv automate business listing updates for small business clients. Thryv integrated Yext into their own platform, syncing 1.4 million profile updates across 163,000 locations and... over 200 publishers in 2023. Locations connected to more than 75% of the publisher network saw 43% more clicks on Google. Thryv relies on Yext's APIs and support to operate efficiently with a lean team. The partnership saves Thryv's customers up to 20 hours per week.
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Yext helps Domino's manage online listings and local pages for nearly 7,000 U.S. franchise locations. Domino's needed a way to keep store information accurate without burdening franchise owners or th...e corporate marketing team. Yext's platform lets Domino's update details like holiday hours easily and avoid manual errors. The solution gives Domino's a single place to manage listings and pages. Reporting is faster, helping Domino's share data with leadership quickly.
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Republic Services Uses Yext to Own Its Online Narrative

Yext Helps Caribou Coffee Optimize Every Digital Customer Experience

Cherry Creek Mortgage Boosts Discovery, Drives Clicks to MLOs With Yext

Yext Is Burger King France's Secret Sauce for Digital Marketing

Yext Helps Graeter’s Ice Cream Strengthen Its Relationship With Customers

Sixt Partners With Yext for Online Visibility and Reputation Management