Real-World Case Studies and Customer Success Stories with Vindicia Retain

Amdocs partnered with a leading African mobile network operator to test Open RAN technology for rural coverage. The operator ran... lab and field trials in South Africa and Guinea Conakry, validating open, interoperable network solutions. Amdocs provided end-to-end systems integration, project management, and vendor selection. The team executed 47 acceptance test protocols across 2G, 3G, and 4G, enabling voice and video calls using Open RAN equipment. The successful trial supports future Open RAN deployments across Africa.
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A1 Telekom Austria Group used Amdocs E2E Service and Network Orchestration to manage 5G network slices and edge applications. The solution enabled... fast deployment of new communication services, reducing setup time from days to minutes. Amdocs' platform supported end-to-end lifecycle management, dynamic orchestration, and monetization of 5G services. The proof of concept included AR-based edge applications and real-time charging triggers. This helped A1 Telekom Austria Group deliver reliable, low-latency 5G services and new business use cases.
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Amdocs helped a leading North American Tier-1 mobile operator improve 5G NR and mmWave rollout performance. The operator faced challenges... with network integration, cost control, and transparency. Amdocs used automated tools for network workflow and performance management to monitor and optimize site performance. The solution reduced operational costs by 60% and cut site re-visits for troubleshooting by 50%. Network availability improved by an average of 30%.
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Amdocs delivered end-to-end network design, integration, and testing for the Telecom Infra Project's Disaggregated Cell Site Gateway (DCSG) initiative. The project addressed... the challenge of complex multi-vendor 5G infrastructure upgrades. Amdocs managed test planning, execution, and validation, ensuring 100% of priority 1 and 80% of priority 2 test cases were completed. The solution enabled interoperability, met throughput and latency requirements, and achieved flawless performance in redundancy and resiliency tests. This work supports open, disaggregated mobile access networks for future 5G deployments.
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Amdocs used AI to help a mobile call center lower costs and improve customer satisfaction. The call center faced high... operational expenses and wanted better service quality. Amdocs deployed artificial intelligence to automate processes and support agents. This led to reduced costs and higher customer satisfaction scores. The solution improved efficiency in the telecommunications sector.
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Amdocs helped communication service providers double their call center agent productivity. The solution improved customer service operations. It enabled faster... response times and better customer experiences. The project focused on optimizing call center workflows. Results included higher efficiency and improved satisfaction for both agents and customers.
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Amdocs partnered with Globe to deliver rapid disaster relief after a major typhoon. The solution enabled Globe to restore critical... telecommunications services quickly. Amdocs provided technology and support for network recovery. The teamwork led to an award-winning response. Globe improved service uptime and community support during the crisis.
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Amdocs delivered a cloud-based end-to-end service and network orchestration solution for SES. SES needed to automate and modernize its satellite... and terrestrial telecoms network. The solution enabled SES to reduce SD-WAN integration time from 3 months to 2 days. SES now benefits from efficient scalability, reduced upfront investment, and consolidated service delivery. The project supports SES's move to a cloud-native business model and future 5G services.
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Airtel used Amdocs solutions to cut customer frustration to near zero. The company faced high customer dissatisfaction due to service... issues. Amdocs provided a digital care platform for better support and faster problem resolution. Airtel saw a dramatic drop in complaints and improved customer experience. The solution helped Airtel deliver seamless telecom services.
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Amdocs' zero-touch automation helped XL Axiata fix network problems before they affected users. The solution used AI and automation to... spot and solve issues fast. This improved customer experience and reduced manual work. XL Axiata saw fewer service disruptions and better network reliability. The project shows how automation can boost telecom operations.
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Amdocs NEO enabled a new EMEA broadband provider to launch FTTH services fast. The provider used Amdocs SaaS OSS for... automated order to activation, integrating with multiple third-party fiber networks. The solution delivered 100% reuse of last-mile infrastructure and zero-touch CPE automation. The cloud-based OSS reduced CAPEX and OPEX, supporting rapid market entry and high subscriber growth. The platform is modular and future-proof for 5G and network virtualization.
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Amdocs helped Cellcom modernize its CRM system, unifying multiple platforms into a single application. The project increased agent productivity by... 10%–20% and cut new agent training time by 80%. Cellcom now delivers a digital-first, omni-channel experience for both business and retail customers. Automation and cloud-ready architecture improved operational efficiency and reduced costs. The new CRM supports faster product launches and better customer service.
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A leading telecommunications company used Idomoo's personalized video platform to boost upsell and cross-sell rates. The company targeted millions of... existing customers with interactive, data-driven video offers for new phone upgrades. The campaign achieved an 85% video completion rate and tripled the likelihood of upgrades. Customers increased their monthly fees by nearly $15 on average. The initiative also reduced churn by 37% and improved NPS by 16 points.
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Amdocs delivered an AI and machine learning fraud detection solution for Bell Canada. The system improved fraud detection by 10%... and cut the time to detect fraud losses by 150%. Bell Canada now identifies new fraud schemes 200% faster. The solution uses self-tuning algorithms to adapt to changing fraud patterns. Bell Canada also reduced false positives and cut fraud-management effort by 25%.
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A1 Telekom Austria Group used Amdocs solutions to demonstrate live end-to-end 5G network slicing. The company aimed to showcase advanced... 5G capabilities for business customers. Amdocs provided technology to enable dynamic network slicing and real-time service management. The result was a successful live demonstration, highlighting the potential for new 5G services and improved network efficiency.
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Amdocs Data Hub on Google Cloud Platform helped Altice USA cut capex by 50% versus on-premise. The solution enabled real-time... data streaming and analytics using Google BigQuery. Altice now gets data quality above 99.5% and data latency under 1 hour. The platform supports customer service, billing, and collections. Altice improved business agility and accelerated modernization with Amdocs Data Intelligence.
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Amdocs Data Intelligence and Google Cloud helped Altice USA modernize its data infrastructure. The company needed to accelerate digital transformation... and improve customer experience. With Amdocs and Google Cloud, Altice USA unified data sources and enabled real-time analytics. This led to faster decision-making and better service for customers.
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Amdocs Network Workflow Management helped a leading North America tier-1 operator automate and streamline network operations. The operator faced challenges... with manual processes, lack of visibility, and slow issue resolution. Amdocs delivered a cloud-based, multi-organization tracking system with real-time dashboards, automated notifications, and advanced analytics. The solution enabled the operator to manage 300 projects, 2 million tickets, and 110 million data fields, improving efficiency and transparency across teams.
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Amdocs Network-as-a-Service (NaaS) helped a tier 1 APAC telecommunications operator automate and virtualize network operations. The operator faced slow, manual... sales processes and high costs for service innovation. Amdocs' NFV solution, powered by ONAP and integrated with Huawei, unified OSS, BSS, and network systems. This enabled on-demand, cloud-based services for enterprise customers. The project aimed to cut operational costs, speed up new service launches, and expand offerings to SMBs and SOHOs.
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Amdocs ActixOne helped a tier 1 European mobile network operator cut drive testing costs and speed up complaint resolution. The operator wanted... to improve network quality and reduce churn by using drive-less optimization. Amdocs engineers used ActixOne to centralize data, automate analysis, and suggest network changes. Complaint resolution time dropped to about 40 minutes. The solution improved customer experience and operational efficiency.
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Amdocs CPQ helped a tier-1 operator cut ordering time in half and reduce order cancellations by 30%. The operator faced... slow, manual sales-to-order processes and struggled with large, complex RFPs. Amdocs delivered an automated, integrated CPQ platform with Salesforce.com SFA integration. The solution enabled contract creation in 10 minutes and a 40% reduction in sales-to-finance cycle time. The platform supported 155+ mega-proposals and drove 20%+ year-over-year enterprise revenue growth.
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Amdocs migrated the BSS of a leading Southeast Asian telecom and media conglomerate to AWS cloud. The project removed 223... virtual machines and 25 petabytes of content from on-premises, saving millions in capex and cutting opex by 10% over five years. The migration enabled rapid updates, improved self-service, and personalized user experiences. The entire migration finished in 14 months, with most apps now cloud-based. During COVID-19, the company saved $25K per month in software license costs.
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Amdocs Enterprise Drone-Aided Site Audits helped a North American tier 1 service provider speed up 5G C-Band deployments. The operator needed... to audit 17,000 towers in 12 months but faced a shortage of tower climbers. Using autonomous drones and vHive software, Amdocs enabled 3-5 site surveys per day, compared to 1-2 with traditional methods. The solution improved safety, cut costs, and delivered accurate 3D digital twins for inventory. The operator launched 5G in half the usual time, with lower carbon footprint and reliable data collection.
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Amdocs delivered an omnichannel solution for a large Israeli mobile provider. The company integrated WhatsApp API and digital self-service, reducing... hold times and agent workload. 90% of chat inquiries now resolve through online self-service, and 96% of first-call requests are handled digitally. Agent productivity more than doubled, and agent call volume per shift increased by 20%. The provider now handles over 200,000 calls per month with improved customer satisfaction and lower costs.
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Amdocs helped Three Ireland consolidate 300 systems after acquiring O2 Ireland. They used TM Forum Open APIs and a digital... experience API layer to create a seamless omnichannel customer experience. Three Ireland saw a 30% increase in self-service adoption and a 30% reduction in contact center calls. The solution improved digital NPS, reduced churn, and sped up time to market. The new platform supports mobile, web, agent, and store channels for both business and retail customers.
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Amdocs 5G Design services helped a tier 1 North American telecom operator deploy 5G on two bands. The customer faced... antenna placement and coverage challenges with 5G mmWave and NR600. Amdocs reduced antenna count by diplexing LTE technologies and optimized site design. The solution included site walks, propagation studies, and custom antenna guidelines. Automation and analytics improved deployment speed and accuracy for 5G rollout.
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Amdocs Inventory Management helped a leading European tier 1 telecom provider modernize its inventory system. The company consolidated five legacy... OSS systems, accelerating network rollout by 60% and reducing design/assign cycle time by 93%. Tens of millions of network objects were migrated smoothly. The solution enabled tens of thousands of automated work orders per month and improved operational efficiency. The provider is now ready for 5G and hybrid networks.
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Amdocs In-building and DAS services improved network quality at a major NFL stadium for a leading Tier-1 mobile network operator. The stadium faced... high interference, poor user experience, and cell dominance issues across 30+ zones. Amdocs optimized iDAS/oDAS performance, using RF validation, parameter tuning, and live event monitoring. Results included a 33% improvement in RSCINR>6dB, 63% higher downlink throughput, and 82% higher uplink throughput. The project boosted operational efficiency and user satisfaction.
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Amdocs Data Hub on Google Cloud helps Altice USA, a top North American service provider, modernize operations. The solution collects... and integrates data from many sources. It streamlines data modeling and mapping across business lines. Altice gains real-time insights for customer, product, ordering, and invoicing use cases. This drives better customer experiences and smarter decisions.
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