Real-World Case Studies and Customer Success Stories with Sightcall

AXA Greece used SightCall to improve its insurance claims process. The MyAXAway app lets customers show damage with live video.... Claims that took days now finish in 15 minutes. Customer satisfaction rose, with an NPS of 85%. AXA Greece also launched digital health consultations for 37,000 policyholders. The company uses technology to make service faster and easier.
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Allianz uses SightCall to resolve about 30% of claims remotely. Adjusters conduct live video assessments, reducing travel and saving over... €4 million each year. The solution helped Allianz avoid 1,050 tons of CO2 and 7 million kilometers of travel annually. Customers get faster answers and less stress. The claims process is now more efficient and sustainable.
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SightCall Digital Flows helped a leading third-party administrator standardize repair services. The company used SightCall to guide contractors through each... step of the repair and inspection process. Contractors uploaded videos and photos, allowing remote inspection and approval. This reduced delays, cut unnecessary site visits, and improved efficiency. The solution also ensured quality and safety standards were met across a large contractor network.
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Sjóvá used SightCall’s visual claims technology to speed up insurance claim resolutions. The platform let agents assess damage remotely, reducing... the need for on-site visits. This helped customers file claims in hours instead of days. Sjóvá cut travel by over 100,000 km and prevented more than 15 tons of CO2 emissions. The company won a national award for its remote inspection solution and sustainability efforts.
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Lercari Group used SightCall to digitize claim assessments. Before, adjusters traveled long distances, causing delays and high costs. With SightCall,... they now respond to claims within twelve hours and use video, AR, and OCR tools for remote inspections. Customer satisfaction rose from the mid-80s to over 90%. Adjusters cut weekly travel from 500 to 250 kilometers, saving money and time. Nearly all claims are now handled digitally, even during COVID-19, with no service disruption.
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SightCall helped Inter Mutuelles Habitat (IMH) speed up claims processing. IMH used SightCall’s visual support to assess property damage remotely.... This reduced the need for in-person visits and improved efficiency. Customers got faster service and better support. Employees found it easier to handle claims and resolve conflicts. IMH now plans to integrate SightCall with Microsoft Dynamics for even better results.
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SightCall helped Lercari Group cut claim response times to 12 hours. The insurance company used SightCall's video and augmented reality... tools to digitize damage assessments. Customer satisfaction rose above 90%. Weekly travel distances for adjusters dropped from over 500 km to about 250 km, saving costs. SightCall ensured GDPR compliance and seamless remote support during COVID-19.
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SightCall Visual Support helped Sjóvá speed up insurance claim resolutions. The company used remote video to assess damage, cutting the... need for on-site visits. This made claims faster and improved customer service. Sjóvá handled about 25% of property claims remotely in 2022. The solution also reduced travel costs and carbon emissions, earning Sjóvá a national sustainability award.
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SightCall helped Groupe Lercari digitize insurance claims assessments. Before, experts traveled long distances, causing delays and high costs. With SightCall,... experts now respond to claims in 12 hours and use video, augmented reality, and secure data tools. Customer satisfaction rose from the mid-80s to over 90%. Weekly travel distances dropped by 250 kilometers, saving money and time. SightCall ensures GDPR compliance and secure data handling.
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SightCall helped Inter Mutuelles Habitat (IMH) speed up claims processing with remote visual support. IMH used SightCall to assess property... damage without in-person visits. This reduced costs and made claims faster for customers. Employees could handle more claims and solve conflicts better. SightCall integrated easily with IMH’s systems. IMH plans to use SightCall for better photo management and CRM integration.
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SightCall helped AXA Greece speed up insurance claims. The MyAXAway app lets customers show damage live with their phones. Claims... that took days now finish in 15 minutes. Customer satisfaction rose, with an NPS of 85%. AXA Greece also launched digital health consultations for 37,000 policyholders. The partnership shows how real-time visual support improves service and efficiency.
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Lercari Group used SightCall to digitize claim assessments. Before, adjusters traveled long distances, causing delays and high costs. With SightCall,... they now respond to claims within twelve hours and use video, augmented reality, and OCR tools for remote inspections. Customer satisfaction rose from the mid-80s to over 90%. Adjuster travel dropped by half, saving costs. Nearly all claims are now handled digitally, even during COVID-19, with no service disruption.
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Allianz uses SightCall to resolve about 30% of claims remotely. This saves over €4 million each year and avoids 1,050... tons of CO2. Adjusters guide customers through live video, making claims faster and easier. The solution cuts travel, improves satisfaction, and supports sustainability. Allianz now completes 230,000 remote assessments per year with SightCall.
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SightCall Digital Flows helped a global risk and benefits provider standardize repair inspections. Contractors use mobile devices to record work,... upload photos, and flag safety issues. The platform integrates with CRM and content management systems. Remote inspections reduce site visits and speed up project approvals. The company now completes repairs faster, with fewer errors and better compliance.
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Sjóvá used SightCall’s visual claims technology to speed up insurance claim resolutions. Customers now connect with agents via video, letting... claims start in hours instead of days. Remote assessments cut travel, saving over 100,000 km of driving and preventing more than 15 tons of CO2 emissions. Sjóvá handled about 25% of property claims remotely in 2022. The company won a national award for its sustainability efforts using SightCall.
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Fike used SightCall to launch virtual field service and integrate with Salesforce. They reduced travel costs by 90% and cut... customer response times by 70%. SightCall enabled remote diagnostics, technician training, and faster repairs. Customers now get expert support within minutes, improving satisfaction. Fike also uses SightCall for onboarding new technicians and plans to expand with IoT integrations.
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Flender used SightCall’s visual support to help engineers fix equipment issues remotely. They replaced an old system that could not... integrate with Salesforce Service Cloud. With SightCall, Flender launched a 'Remote Expert' service for real-time, remote troubleshooting and guidance. This reduced downtime, cut travel costs, and improved customer satisfaction. More service cases are now resolved remotely, boosting productivity and lowering CO2 emissions.
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SightCall helped a global engineering company improve virtual tech support for elevator and escalator maintenance. The company integrated SightCall with... Salesforce, enabling remote video calls and real-time data collection. Within six months, technician callout rates dropped by 19%. First-time fix rates rose by 50%, now exceeding 80%. The solution reduced truck trips, supporting the company’s carbon footprint goals. SightCall’s AR tools and seamless integration made remote support faster and more effective.
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SightCall helped MacDermid Graphics Solutions cut truck rolls by 20%. The company used SightCall’s remote support tools to guide technicians... and customers through printer repairs. Integration with Salesforce made workflows faster and more accurate. Smart glasses and AR overlays let experts help on-site staff hands-free. Work order completion dropped from days to hours. Customer satisfaction and first-time fix rates improved.
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SightCall helps Koenig & Bauer solve 80% of service cases remotely. The company uses AR-powered live video to support customers... worldwide. Visual Press Support integrates with Salesforce for seamless service. This reduces on-site visits and speeds up troubleshooting. Customers find the new support method unique and simple. Koenig & Bauer increased first time fix rates and cut resolution times.
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SightCall helped MacDermid Graphics Solutions cut on-site technician visits by 20%. The company used SightCall's remote support and AR features... to guide customers and technicians. SightCall integrated with Salesforce CRM for real-time work order updates. Smart Glasses and AR overlays improved training and hands-free repairs. Work order completion times dropped from days to hours. Customer satisfaction and first-time fix rates increased.
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SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed remote support tools that worked with Salesforce and mobile... devices. SightCall enabled video sessions, AR overlays, and hands-free work with smart glasses. Technicians could solve problems faster and reduce downtime. The solution improved customer satisfaction and streamlined field service operations.
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MacDermid Graphics Solutions used SightCall to improve remote printer maintenance. The company integrated SightCall with Salesforce for real-time video support... and AR guidance. This let technicians and customers solve issues faster, even in low-bandwidth areas. After a few months, MacDermid saw a 20% reduction in truck rolls and faster work order completion. The platform also helped train junior technicians and improved first-time fix rates.
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Fike used SightCall to launch virtual field service and remote visual support. They integrated SightCall with Salesforce to help technicians... solve problems faster and train new staff remotely. Fike saw a 90% reduction in travel costs and a 70% decrease in customer response times. Customers now get expert help within minutes, and technicians can onboard faster. SightCall also helps Fike avoid skill shortages and improve safety equipment maintenance.
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Flender used SightCall to launch its Remote Expert service. This lets engineers diagnose and fix equipment issues remotely. The solution... integrates with Salesforce Service Cloud. Flender reduced downtime and service costs. More support cases are now resolved remotely. Customer wait times and CO2 emissions have dropped. Flender increased sales of service agreements and improved customer satisfaction.
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WashTec used SightCall Visual Support to help technicians diagnose and fix car wash system issues remotely. This reduced downtime and... service costs for over 40,000 car washes worldwide. The solution let experts see problems in real time and guide on-site staff. WashTec avoided unnecessary travel and improved customer satisfaction. The remote tool helped them collect key information and resolve issues faster.
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SightCall powers Koenig & Bauer's Visual Press Support, helping the company solve nearly 80% of service cases remotely. The AR-powered live... video solution integrates with Salesforce, letting experts troubleshoot equipment issues without on-site visits. This reduces resolution time and boosts first time fix rates. Customers find the new support method unique and simple. Koenig & Bauer enhances service efficiency and customer satisfaction with SightCall.
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SightCall helped Airbus improve productivity on their final production line. Airbus used SightCall to let workers start live visual support... sessions with remote experts. This made it easier and faster to fix production issues. 96% of users said SightCall helped them solve problems more quickly. The average time to resolve issues dropped by 60 minutes.
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Apria Healthcare used SightCall to help patients set up and troubleshoot medical equipment at home. The solution let therapists guide... patients remotely, reducing the need for in-person visits. SightCall integrated with Salesforce, making it easy to start video calls and record data. Patients and therapists reported higher satisfaction and trust. Fast support helped patients use devices like CPAP machines without delays.
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SightCall helped a large US healthcare group deliver over 400,000 telehealth calls during the COVID-19 pandemic. Physicians used SightCall through... Salesforce Health Cloud to evaluate patients, check vitals, and make care decisions remotely. The solution enabled virtual rounds, tele-triage, and multi-party calls, improving patient safety and satisfaction. Hospitals using more telehealth saw higher patient satisfaction and willingness to recommend. SightCall’s HIPAA-compliant platform worked on patient devices, reducing equipment strain and supporting safe, remote care.
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SightCall helped a large Midwest hospital network transform patient care with telehealth. Before, the hospital struggled with limited virtual visits... and poor integration with Salesforce. SightCall’s platform enabled fast rollout, seamless Salesforce integration, and device-agnostic video calls. During the COVID-19 pandemic, telehealth calls jumped from 80 to 18,000 per month. The hospital now tracks patient data better and targets outreach for vaccines. Staff and doctors now trust and rely on the telehealth system.
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SightCall's telehealth solution integrated with Salesforce Health Cloud helped a major Midwest hospital network scale from 80 to 18,000 telehealth calls per month during the COVID-19 pandemic. The platform enabled... seamless virtual visits, real-time data capture, and compliance with HIPAA and GDPR. Staff quickly adopted the device-agnostic system, improving patient engagement and analytics. The hospital now uses SightCall to target patient groups for vaccines and future outreach.
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SightCall helped a major Midwest hospital network launch integrated telehealth visits. Before SightCall, the hospital struggled with fragmented platforms and... low telemedicine adoption. With seamless Salesforce Health Cloud integration, the hospital scaled from 80 to 18,000 telehealth calls per month during the pandemic. Staff used augmented reality and real-time guidance to improve patient care. The hospital now tracks virtual visits and targets outreach using new analytics.
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SightCall helped a large US healthcare group deliver over 400,000 telehealth calls during the COVID-19 pandemic. Physicians used SightCall through... Salesforce Health Cloud to evaluate patients, check vitals, and make care decisions remotely. The solution enabled virtual rounds, tele-triage, and multi-party calls, improving patient safety and satisfaction. Hospitals using more telehealth saw higher patient satisfaction and willingness to recommend. SightCall’s HIPAA-compliant platform worked on patient devices, reducing equipment strain and supporting safe, remote care.
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SightCall helped Apria Healthcare support patients remotely during the pandemic. Respiratory therapists used video calls to guide patients through medical... equipment setup and troubleshooting. This reduced the need for in-person visits and improved patient satisfaction. SightCall integrated with Salesforce, allowing therapists to record data and use AR tools. Patients received faster help and felt more connected to their care teams. Therapists found their work easier and patients happier.
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B. Braun uses SightCall’s visual support to help patients and healthcare providers set up and troubleshoot dialysis equipment at home.... Patients receive a tablet with SightCall integrated into Salesforce, allowing instant remote help from medical professionals. This reduces service delays and the need for on-site visits. Patients feel more confident and independent, leading to better treatment results and fewer complications. The solution also brings economic benefits and eases pressure on the health system.
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GE Healthcare used SightCall to help field technicians fix MRI, CT, and ultrasound machines faster. Before SightCall, repairs took days... and needed many site visits. With live video and augmented reality, experts guide repairs in real time. This cut repair times from days to hours and saved hundreds of thousands of dollars in travel costs. Hospitals got their equipment back online quickly, helping patient care and hospital revenue.
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B. Braun uses SightCall’s visual support to help patients and healthcare providers set up and troubleshoot dialysis devices at home.... Patients receive a tablet with SightCall integrated into Salesforce, allowing instant remote help from medical professionals. This reduces service delays and increases equipment uptime. Patients feel more confident and independent, leading to better treatment results and fewer complications. The solution also brings economic benefits and eases pressure on the health system.
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Sciex used SightCall visual support to reduce downtime for its precision machines. The company needed faster diagnosis and repair for... complex lab equipment. SightCall enabled real-time expert guidance, quick issue resolution, and seamless integration with Salesforce and ServiceMax. Sciex improved remote fix rates, increased first-time repairs, and cut on-site repair times. The solution also enhanced customer satisfaction and reduced contract delivery costs.
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SightCall helped GE Healthcare cut repair turnaround from days to hours for MRI, CT, and ultrasound systems. Field technicians used... live video and augmented reality to connect instantly with remote experts. Average remote support calls lasted 40 minutes, often solving issues in one session. The solution saved hundreds of thousands of dollars in travel costs each year. Equipment downtime dropped, helping hospitals keep critical devices online and protect revenue.
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Bosch uses SightCall’s visual support to help mechanics and customers fix product issues remotely. The technical hotline team can see... what the mechanic sees and guide them step by step. SightCall integrates with Bosch’s CRM, making it easy to document service cases. The Bosch Visual Connect app lets customers open tickets and request video support. Bosch improved first contact resolution and reduced time to fix problems. Mechanics feel empowered with self-service tools and fast expert help.
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WashTec used SightCall Visual Support to help technicians fix car wash system issues remotely. This reduced downtime and cut service... costs for over 40,000 car washes worldwide. Remote experts could guide customers and collect key information before sending field techs. This made repairs faster and improved customer satisfaction. WashTec also lowered unnecessary travel and supported sustainability goals.
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SightCall helps Bosch Automotive support teams fix problems faster. Bosch uses SightCall for remote visual support, reducing downtime and service... costs. The solution integrates with Bosch's CRM and lets customers open tickets and request video help. Hotline experts solve issues more easily with video than with old methods. Mechanics use self-service tools and get quick access to experts, improving first-contact resolution and customer satisfaction.
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SightCall helps Bosch support teams fix product issues faster. Bosch uses SightCall visual support to guide technicians and customers remotely.... This reduces downtime and service costs. The solution integrates with Bosch's CRM and lets users open tickets and request video help. Bosch saw better first-time fix rates and faster resolutions. Mechanics feel empowered with self-service tools and expert access.
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Bosch uses SightCall’s visual support to help mechanics and customers fix product issues remotely. The technical hotline team can see... what the mechanic sees and guide them step by step. SightCall integrates with Bosch’s CRM, making it easy to document service cases. The Bosch Visual Connect app lets customers open tickets and request video support. Bosch improved first contact resolution and reduced time to fix problems. Mechanics feel empowered with self-service tools and quick access to experts.
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Sandvik Mobiles uses SightCall’s visual assistance platform to support its equipment in the field. Engineers connect with remote technical specialists... for live troubleshooting and problem triage. This approach speeds up issue resolution and improves collaboration. Sandvik Mobiles has increased machine uptime and cut costs. The company also reduced travel, carbon emissions, and improved customer satisfaction.
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Sandvik Mobiles uses SightCall’s visual assistance platform to support its equipment in the field. Engineers connect with remote technical specialists... for live troubleshooting and problem triage. This approach speeds up issue resolution and enables smarter collaboration. Sandvik Mobiles has improved machine uptime, cut costs, and reduced travel and carbon emissions. Customer satisfaction has increased with faster, more efficient service.
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SightCall helped a global engineering company improve virtual tech support. The company switched from a previous remote assistance tool to... SightCall for better Salesforce integration and real-time data collection. Within six months, technician callout rates dropped by 19%. First-time fix rates rose by 50%, now over 80%. SightCall's AR features and seamless workflow boosted efficiency and reduced truck trips, supporting the company's sustainability goals.
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