Real-World Case Studies and Customer Success Stories with Sightcall

Sjóvá used SightCall’s visual claims technology to speed up insurance claim resolutions. Customers now connect with agents via video, letting... claims start in hours instead of days. Remote assessments cut travel, saving over 100,000 km of driving and preventing more than 15 tons of CO2 emissions. Sjóvá handled about 25% of property claims remotely in 2022. The company won a national award for its sustainability efforts using SightCall.
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Lercari Group used SightCall to digitize claim assessments. Before, adjusters traveled long distances, causing delays and high costs. With SightCall,... they now respond to claims within twelve hours and use video, augmented reality, and OCR tools for remote inspections. Customer satisfaction rose from the mid-80s to over 90%. Adjuster travel dropped by half, saving costs. Nearly all claims are now handled digitally, even during COVID-19, with no service disruption.
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SightCall Digital Flows helped a global risk and benefits provider standardize repair inspections. Contractors use mobile devices to record work,... upload photos, and flag safety issues. The platform integrates with CRM and content management systems. Remote inspections reduce site visits and speed up project approvals. The company now completes repairs faster, with fewer errors and better compliance.
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Allianz uses SightCall to resolve about 30% of claims remotely. This saves over €4 million each year and avoids 1,050... tons of CO2. Adjusters guide customers through live video, making claims faster and easier. The solution cuts travel, improves satisfaction, and supports sustainability. Allianz now completes 230,000 remote assessments per year with SightCall.
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SightCall helped Inter Mutuelles Habitat (IMH) speed up claims processing with remote visual support. IMH used SightCall to assess property... damage without in-person visits. This reduced costs and made claims faster for customers. Employees could handle more claims and solve conflicts better. SightCall integrated easily with IMH’s systems. IMH plans to use SightCall for better photo management and CRM integration.
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SightCall helped Groupe Lercari digitize insurance claims assessments. Before, experts traveled long distances, causing delays and high costs. With SightCall,... experts now respond to claims in 12 hours and use video, augmented reality, and secure data tools. Customer satisfaction rose from the mid-80s to over 90%. Weekly travel distances dropped by 250 kilometers, saving money and time. SightCall ensures GDPR compliance and secure data handling.
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SightCall Visual Support helped Sjóvá speed up insurance claim resolutions. The company used remote video to assess damage, cutting the... need for on-site visits. This made claims faster and improved customer service. Sjóvá handled about 25% of property claims remotely in 2022. The solution also reduced travel costs and carbon emissions, earning Sjóvá a national sustainability award.
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SightCall helped Lercari Group cut claim response times to 12 hours. The insurance company used SightCall's video and augmented reality... tools to digitize damage assessments. Customer satisfaction rose above 90%. Weekly travel distances for adjusters dropped from over 500 km to about 250 km, saving costs. SightCall ensured GDPR compliance and seamless remote support during COVID-19.
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SightCall helped AXA Greece speed up insurance claims. The MyAXAway app lets customers show damage live with their phones. Claims... that took days now finish in 15 minutes. Customer satisfaction rose, with an NPS of 85%. AXA Greece also launched digital health consultations for 37,000 policyholders. The partnership shows how real-time visual support improves service and efficiency.
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Fike used SightCall to launch virtual field service and remote visual support. They integrated SightCall with Salesforce to help technicians... solve problems faster and train new staff remotely. Fike saw a 90% reduction in travel costs and a 70% decrease in customer response times. Customers now get expert help within minutes, and technicians can onboard faster. SightCall also helps Fike avoid skill shortages and improve safety equipment maintenance.
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Flender used SightCall to launch its Remote Expert service. This lets engineers diagnose and fix equipment issues remotely. The solution... integrates with Salesforce Service Cloud. Flender reduced downtime and service costs. More support cases are now resolved remotely. Customer wait times and CO2 emissions have dropped. Flender increased sales of service agreements and improved customer satisfaction.
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MacDermid Graphics Solutions used SightCall to improve remote printer maintenance. The company integrated SightCall with Salesforce for real-time video support... and AR guidance. This let technicians and customers solve issues faster, even in low-bandwidth areas. After a few months, MacDermid saw a 20% reduction in truck rolls and faster work order completion. The platform also helped train junior technicians and improved first-time fix rates.
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SightCall powers Koenig & Bauer's Visual Press Support, helping the company solve nearly 80% of service cases remotely. The AR-powered live... video solution integrates with Salesforce, letting experts troubleshoot equipment issues without on-site visits. This reduces resolution time and boosts first time fix rates. Customers find the new support method unique and simple. Koenig & Bauer enhances service efficiency and customer satisfaction with SightCall.
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WashTec used SightCall Visual Support to help technicians diagnose and fix car wash system issues remotely. This reduced downtime and... service costs for over 40,000 car washes worldwide. The solution let experts see problems in real time and guide on-site staff. WashTec avoided unnecessary travel and improved customer satisfaction. The remote tool helped them collect key information and resolve issues faster.
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SightCall helped Airbus improve productivity on their final production line. Airbus used SightCall to let workers start live visual support... sessions with remote experts. This made it easier and faster to fix production issues. 96% of users said SightCall helped them solve problems more quickly. The average time to resolve issues dropped by 60 minutes.
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SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed remote support tools that worked with Salesforce and mobile... devices. SightCall enabled video sessions, AR overlays, and hands-free work with smart glasses. Technicians could solve problems faster and reduce downtime. The solution improved customer satisfaction and streamlined field service operations.
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SightCall helped MacDermid Graphics Solutions cut on-site technician visits by 20%. The company used SightCall's remote support and AR features... to guide customers and technicians. SightCall integrated with Salesforce CRM for real-time work order updates. Smart Glasses and AR overlays improved training and hands-free repairs. Work order completion times dropped from days to hours. Customer satisfaction and first-time fix rates increased.
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SightCall helped a major Midwest hospital network launch integrated telehealth visits. Before SightCall, the hospital struggled with fragmented platforms and... low telemedicine adoption. With seamless Salesforce Health Cloud integration, the hospital scaled from 80 to 18,000 telehealth calls per month during the pandemic. Staff used augmented reality and real-time guidance to improve patient care. The hospital now tracks virtual visits and targets outreach using new analytics.
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SightCall helped a large US healthcare group deliver over 400,000 telehealth calls during the COVID-19 pandemic. Physicians used SightCall through... Salesforce Health Cloud to evaluate patients, check vitals, and make care decisions remotely. The solution enabled virtual rounds, tele-triage, and multi-party calls, improving patient safety and satisfaction. Hospitals using more telehealth saw higher patient satisfaction and willingness to recommend. SightCall’s HIPAA-compliant platform worked on patient devices, reducing equipment strain and supporting safe, remote care.
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SightCall helped Apria Healthcare support patients remotely during the pandemic. Respiratory therapists used video calls to guide patients through medical... equipment setup and troubleshooting. This reduced the need for in-person visits and improved patient satisfaction. SightCall integrated with Salesforce, allowing therapists to record data and use AR tools. Patients received faster help and felt more connected to their care teams. Therapists found their work easier and patients happier.
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SightCall's telehealth solution integrated with Salesforce Health Cloud helped a major Midwest hospital network scale from 80 to 18,000 telehealth calls per month during the COVID-19 pandemic. The platform enabled... seamless virtual visits, real-time data capture, and compliance with HIPAA and GDPR. Staff quickly adopted the device-agnostic system, improving patient engagement and analytics. The hospital now uses SightCall to target patient groups for vaccines and future outreach.
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SightCall helped GE Healthcare cut repair turnaround from days to hours for MRI, CT, and ultrasound systems. Field technicians used... live video and augmented reality to connect instantly with remote experts. Average remote support calls lasted 40 minutes, often solving issues in one session. The solution saved hundreds of thousands of dollars in travel costs each year. Equipment downtime dropped, helping hospitals keep critical devices online and protect revenue.
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B. Braun uses SightCall’s visual support to help patients and healthcare providers set up and troubleshoot dialysis devices at home.... Patients receive a tablet with SightCall integrated into Salesforce, allowing instant remote help from medical professionals. This reduces service delays and increases equipment uptime. Patients feel more confident and independent, leading to better treatment results and fewer complications. The solution also brings economic benefits and eases pressure on the health system.
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Sciex used SightCall visual support to reduce downtime for its precision machines. The company needed faster diagnosis and repair for... complex lab equipment. SightCall enabled real-time expert guidance, quick issue resolution, and seamless integration with Salesforce and ServiceMax. Sciex improved remote fix rates, increased first-time repairs, and cut on-site repair times. The solution also enhanced customer satisfaction and reduced contract delivery costs.
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Bosch uses SightCall’s visual support to help mechanics and customers fix product issues remotely. The technical hotline team can see... what the mechanic sees and guide them step by step. SightCall integrates with Bosch’s CRM, making it easy to document service cases. The Bosch Visual Connect app lets customers open tickets and request video support. Bosch improved first contact resolution and reduced time to fix problems. Mechanics feel empowered with self-service tools and quick access to experts.
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SightCall helps Bosch support teams fix product issues faster. Bosch uses SightCall visual support to guide technicians and customers remotely.... This reduces downtime and service costs. The solution integrates with Bosch's CRM and lets users open tickets and request video help. Bosch saw better first-time fix rates and faster resolutions. Mechanics feel empowered with self-service tools and expert access.
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SightCall helps Bosch Automotive support teams fix problems faster. Bosch uses SightCall for remote visual support, reducing downtime and service... costs. The solution integrates with Bosch's CRM and lets customers open tickets and request video help. Hotline experts solve issues more easily with video than with old methods. Mechanics use self-service tools and get quick access to experts, improving first-contact resolution and customer satisfaction.
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Sandvik Mobiles uses SightCall’s visual assistance platform to support its equipment in the field. Engineers connect with remote technical specialists... for live troubleshooting and problem triage. This approach speeds up issue resolution and enables smarter collaboration. Sandvik Mobiles has improved machine uptime, cut costs, and reduced travel and carbon emissions. Customer satisfaction has increased with faster, more efficient service.
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SightCall helped a global engineering company improve virtual tech support. The company switched from a previous remote assistance tool to... SightCall for better Salesforce integration and real-time data collection. Within six months, technician callout rates dropped by 19%. First-time fix rates rose by 50%, now over 80%. SightCall's AR features and seamless workflow boosted efficiency and reduced truck trips, supporting the company's sustainability goals.
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SightCall helped Kraft Heinz keep food safety inspections running during COVID-19. Kraft Heinz used SightCall for remote audits, document sharing,... and live video inspections. The platform let experts guide on-site staff, use AR annotations, and store visual records. Kraft Heinz cut travel time and made inspections faster and easier. The number of audits increased, and feedback from employees was very positive.
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SightCall helped a leading energy technology firm cut travel costs by hundreds of thousands of dollars in six months. The company used... SightCall for remote visual assistance and digital process automation on offshore oil rigs. Technicians now follow digital flows on mobile devices, standardizing documentation and reducing errors. The solution improved safety, ensured compliance, and streamlined invoicing. Adoption was rapid and widespread across global operations.
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Posti uses SightCall visual support to help customers at postal kiosks. The solution works with Salesforce Service Cloud. Customers get... help in one touch. This makes support faster and easier. Posti improves customer experience with quick visual assistance.
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SightCall helped a global premium consumer appliance manufacturer resolve complex coffee machine issues on the first call. Agents used live... video and real-time machine data to diagnose problems and guide customers or service partners. This reduced onsite service visits and improved customer satisfaction. Service teams managed time better and closed cases faster. The company lowered service costs and kept its premium brand experience strong.
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SightCall helped Bish’s RV cut repair times for RV owners. Customers now connect with technicians instantly using live video. 85%... of units are fixed within three days after arrival. The new virtual-first service model increased customer satisfaction and reduced downtime. Bish’s RV also created new revenue streams with subscription and pay-per-use options. Technicians work more efficiently and customers get back on the road faster.
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iFit Health and Fitness used SightCall to improve remote repairs for home fitness equipment. With SightCall’s visual support, agents quickly... diagnose and fix issues, reducing service delays. Over 80% of repair calls are now resolved remotely, up more than 20%. Resolution time dropped for 800 agents handling 30,000 calls and 10,000 chats weekly. Customer satisfaction increased, and training time for new agents decreased. Quality Engineering teams use session data to spot recurring problems and guide product improvements.
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Central Bedfordshire Council used SightCall to improve remote property inspections. They needed a digital solution to maintain services during COVID-19... and reduce in-person visits. SightCall let their maintenance team triage repairs remotely and help tenants fix simple issues themselves. First-time fix rates jumped from 77.3% to 98.84%. Customer satisfaction reached the high 90s. The council quickly cleared their repair backlog and reduced travel time for staff.
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SightCall enabled a global bathroom solutions maker to support complex installations with real-time video. Before, phone and email support led... to delays and costly technician visits. With SightCall, experts guide installers live, reducing dispatches and speeding up problem resolution. The company now saves about €90 per remote case and tracks CO2 and travel reductions. Installers get faster help and more confidence on the job.
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HELPLINE uses SightCall’s visual AI to speed up IT support for franchise clients. With SightCall VISION, franchise employees collect device... data using a smart device camera before a service call. This process cuts minutes from each support interaction and reduces device downtime. Agents get all needed information instantly, so they skip repetitive questions and solve problems faster. The result is better customer experience and faster response times for IT issues.
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SightCall helped a global mining equipment manufacturer cut support resolution time from two days to two hours. Field technicians now... use remote visual assistance to connect with experts instantly, even in low-bandwidth mining sites. The integration with Salesforce lets teams track troubleshooting steps and parts needed. Using SightCall reduces costly downtime, boosts safety, and supports sustainability. Customers save up to $368,000 per equipment incident.
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