Real-World Case Studies and Customer Success Stories with Sightcall

SightCall’s visual assistance platform helps Sandvik Mobiles deliver fast technical support for its equipment. Engineers connect with remote Sandvik specialists... for live troubleshooting. This leads to quicker problem resolution and better teamwork. Sandvik Mobiles sees improved machine uptime and big cost savings. The company also reduces travel, cuts carbon emissions, and boosts customer satisfaction.
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SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed a remote support tool that worked with Salesforce and... was easy for technicians to use. SightCall let technicians and customers connect by video, use AR overlays, and work hands-free with smart glasses. The solution reduced truck rolls by 20%. It also improved first-time fix rates and customer experience.
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SightCall helps a global mining equipment manufacturer connect field technicians with factory experts for fast troubleshooting and repairs. The platform works... well even in low bandwidth areas, supporting RealWear glasses and handheld devices. SightCall integrates with Salesforce, storing session data and parts information. Remote visual assistance cuts average resolution time from two days to two hours. This saves up to $368,000 per equipment issue and boosts safety, sustainability, and customer satisfaction.
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SightCall for Salesforce helped Fike Corporation move to virtual field service. Fike used to have slow response times and high... travel costs due to legacy systems. With SightCall, they launched remote visual support and integrated it with Salesforce. Technicians could now get help and training remotely. Fike saw a 90% drop in travel costs and a 70% decrease in customer response times. Customers and technicians both reported higher satisfaction.
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SightCall helped a global engineering company improve virtual tech support for its 20,000 field engineers. The company used SightCall's AR... and AI tools, integrated with Salesforce, to support technicians remotely. Within six months, technician callout rates dropped by 19%. First-time fix rates rose by 50%, now exceeding 80%. The company also reduced truck trips, helping its carbon footprint.
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SightCall helped Koenig & Bauer improve their service with Visual Press Support. The solution uses AR-powered live video and works... with Salesforce. Koenig & Bauer can now send experts anywhere virtually. This change increased their first time fix rate and cut resolution time. Almost 80% of service cases are now solved remotely. Customers say the support is unique and simple.
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SightCall helped Airbus improve productivity on their final production line. Airbus used SightCall to let workers start live visual support... sessions with remote experts. This made it easier and faster to fix production issues. 96% of users said SightCall helped them solve problems more quickly. The average time to resolve issues dropped by 60 minutes.
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SightCall helped Lercari Group move claim assessments from in-person to digital. The company used SightCall’s video and augmented reality tools... to speed up claims and cut travel. Adjusters now respond to claims within twelve hours. Customer satisfaction and NPS rose from the mid-80s to over 90%. Travel distances for adjusters dropped by half, saving costs. Lercari Group now handles almost all claims digitally, even during COVID-19, with no loss in quality or service.
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SightCall helps Inter Mutuelles Habitat (IMH) manage insurance claims with remote visual support. IMH uses SightCall to assess property damage... without in-person visits. This speeds up claims, lowers costs, and improves customer service. Employees handle claims more easily with video and photo tools. Customers resolve claims faster and avoid long waits. IMH reports better case handling and smoother claims processing.
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SightCall helped AXA Greece modernize its insurance claims process. The company launched MyAXAway, a mobile app that lets customers show... damage in real time using video. This cut claim processing time from days to just 15 minutes. Customer satisfaction rose, with AXA Greece reaching an NPS of 85%. The company also expanded digital services, giving 37,000 policyholders access to online health consultations.
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SightCall helped Allianz modernize its insurance claims process. Allianz used live video to let adjusters assess damage remotely. Agents guided... customers using AR and AI, collecting data like signatures and photos. In less than a year, Allianz processed over 100,000 remote video claims. Adjusters avoided over 6.3 million kilometers of travel. Customer satisfaction went up and claim resolution times went down.
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SightCall Digital Flows helped a leading third-party administrator standardize repair services across 1,800 contractor locations. The company needed to ensure... quality and safety in property damage repairs while working with many independent contractors. SightCall Digital Flows guided contractors step-by-step, collected photos and videos, and integrated with their CRM. This digital process reduced delays, cut unnecessary site visits, and improved efficiency. Projects finished faster with fewer errors, and adjusters saved time by inspecting work remotely.
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SightCall Visual Support helped Sjóvá improve their claims process. Sjóvá used SightCall to let agents assess damage remotely with video.... This made claims faster and helped customers get service in hours instead of days. Sjóvá also cut travel costs and reduced carbon emissions. In 2022, about 25% of property claims were handled remotely. Sjóvá won an award for their environmental efforts.
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SightCall helped a large healthcare group protect patients and staff during COVID-19. The group used SightCall with Salesforce Health Cloud... to enable remote patient evaluations, virtual rounds, and tele-triage. Physicians completed over 400,000 telehealth calls, split between acute care and office visits. The solution worked on patient devices, reducing equipment strain. Hospitals using more telehealth saw higher patient satisfaction and willingness to recommend.
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SightCall helped a major urban hospital network in the Midwest upgrade patient care with telehealth. The hospital struggled with poor... integration, staff resistance, and limited telemedicine capacity. SightCall integrated with Salesforce Health Cloud, enabled fast onboarding, and supported high-definition, device-agnostic virtual visits. During the COVID-19 pandemic, telehealth calls jumped from 80 to 18,000 per month. The hospital now tracks virtual calls and patient data more effectively, improving care for vulnerable groups.
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Apria Healthcare used SightCall for Salesforce to help patients set up and troubleshoot medical equipment at home. The challenge was... to support high-risk patients remotely during the pandemic without in-person visits. SightCall enabled video sessions, AR annotations, and barcode scanning, all integrated with Salesforce. This improved patient support, reduced technician visits, and made care more efficient. Both therapists and patients reported higher satisfaction and easier problem solving.
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SightCall helps GE Healthcare fix medical devices faster. Technicians use SightCall’s visual support to diagnose and repair equipment remotely. This... reduces downtime and service costs for hospitals and clinics. The platform is easy to use and works well even in low bandwidth areas. GE Healthcare saw higher resolution rates and faster maintenance, with turnaround times averaging six to eight hours.
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SightCall helps B. Braun support patients and medical devices with remote visual assistance. B. Braun uses SightCall integrated with Salesforce... to guide patients through home dialysis treatments. This reduces service delays and improves equipment uptime. Patients feel more confident and independent using home therapy. The solution also brings economic benefits and eases pressure on the health system.
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Sciex used SightCall Visual Support to help fix their precision machines faster. Before, machine downtime hurt productivity and customer satisfaction.... With SightCall, Sciex can diagnose and solve problems quickly using video, document sharing, and AR glasses. The solution connects experts and customers in real time and works with Salesforce and ServiceMax. Sciex now fixes more machines on the first visit, reduces repair times, and increases customer satisfaction. This also helps Sciex lower costs and create new revenue from visual assistance services.
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Bosch uses SightCall’s visual support platform to help technical support teams and customers fix product issues remotely. The solution lets... hotline experts see what mechanics see and guide them through repairs. SightCall integrates with Bosch’s CRM and supports a custom app for self-service and video support. Bosch improved first contact resolution rates and reduced time to resolution. Mechanics feel empowered with easy access to service experts and self-service tools.
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WashTec used SightCall Visual Support to help technicians fix car wash system issues remotely. This reduced downtime and service costs.... WashTec needed a way to support over 40,000 car washes worldwide without sending experts to every site. SightCall let experts see problems remotely and guide on-site staff. This helped WashTec solve problems faster and improve customer satisfaction.
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SightCall Visual Assistance for Salesforce Service Cloud helps Posti, Finland’s top postal and logistics provider, support customers at postal kiosks. Customers get help... in one touch. The solution makes customer service faster and more efficient. Posti improves customer experience and solves issues quickly. The process reduces business costs and meets customer expectations.
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SightCall for Customer Service helped iFit Health and Fitness fix equipment issues faster. Agents use live video to see problems... and help customers right away. Over 80% of repair calls are now solved remotely, up more than 20%. Agents save up to 4000 hours each week. First-time fix rates and customer satisfaction both improved. Over 85% of customers liked the live video support.
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SightCall helped Kraft Heinz keep food safety inspections running during COVID-19. Kraft Heinz used SightCall for remote audits, document sharing,... and live video inspections. The platform let experts guide on-site staff, use AR annotations, and store visual records. Kraft Heinz reduced travel, made inspections faster, and increased the number of audits. Employees and partners gave strong positive feedback on the new process.
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SightCall helped Flender launch its Remote Expert service for drive system support. Flender needed to replace an old solution that... could not integrate with Salesforce Service Cloud. With SightCall, Flender now gives remote visual support to customers and technicians, reducing downtime and service costs. The solution improved response times, cut travel needs, and increased remote resolution of service cases. Flender also reduced CO2 emissions and increased sales of service agreements.
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SightCall helped Central Bedfordshire Council improve tenant repair services. The council used SightCall to let maintenance teams see problems remotely... and help tenants fix simple issues. This reduced the need for site visits and travel. First-time fix rates increased from 77.3% to 98.84%. Maintenance teams quickly cleared the repair backlog caused by COVID-19. Tenants reported high satisfaction with the new remote support system.
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SightCall Digital Flows helped a leading energy technology firm standardize maintenance work on offshore oil rigs. The company used SightCall... for remote visual assistance and digital process automation. This reduced travel costs by hundreds of thousands of dollars in six months. Technicians now follow digital flows for repairs, ensuring accurate, auditable reports. The solution cut mistakes, improved safety, and saved time on training.
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SightCall VISION helps HELPLINE use visual AI to speed up IT support for franchise clients. Franchise employees use a smart... device camera to send device info before a service call. SightCall’s Smart OCR scans serial numbers and device details, so agents get all info before the call starts. This cuts service time and device downtime. HELPLINE meets strict SLAs and improves customer experience with faster, more accurate support.
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SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed remote support tools that worked with Salesforce and mobile... devices. SightCall enabled video sessions, AR overlays, and hands-free work with smart glasses. Technicians could solve problems faster and reduce downtime. The solution improved customer satisfaction and streamlined field service operations.
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SightCall helps Bosch support teams fix product issues faster. Bosch uses SightCall visual support to guide technicians and customers remotely.... This reduces downtime and service costs. The solution integrates with Bosch's CRM and lets users open tickets and request video help. Bosch saw better first-time fix rates and faster resolutions. Mechanics feel empowered with self-service tools and expert access.
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SightCall helped Groupe Lercari digitize insurance claims assessments. Before, experts traveled long distances, causing delays and high costs. With SightCall,... experts now respond to claims in 12 hours and use video, augmented reality, and secure data tools. Customer satisfaction rose from the mid-80s to over 90%. Weekly travel distances dropped by 250 kilometers, saving money and time. SightCall ensures GDPR compliance and secure data handling.
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SightCall helped Bish’s RV cut repair times for RV owners. Customers now connect with technicians using live video for fast... remote diagnostics. Bish’s RV fixes 85% of units within three days after arrival. The new virtual-first service model boosts customer satisfaction and drives recurring revenue. SightCall’s platform integrates with dealer tools and works even in remote areas.
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