Sightcall Product Overview

SightCall is the leading AR-powered remote visual support platform for enterprise field and customer service. A new demo is available for viewing.

Key Insights

SightCall Helpdesk Management provides resources for various tasks, including managing call recordings, integrating with live chat layouts, customizing calls, collecting call logs, sending invitations, controlling calls, understanding call methods, interpreting reports, and configuring privacy settings. SightCall Helpdesk Management also offers guidance on integrating with OmniChannel.

SightCall enables real-time visual communication, including screen sharing, annotations, and file sharing. This facilitates collaboration between service agents and customers, enhancing customer service experiences. The platform provides a secure and convenient method for direct interaction, fostering trust and improving business outcomes.

Customer stories

Product Business Settings

Sightcall is popular in Marketing And Advertising, Publishing, and Education industries and is widely used by Small Business, Mid Market.

How satisfied the customers are with Sightcall use-cases

Reviews

"...SightCall allows its service agents to see the problem exactly as I see it, with this visual, auditory communication tool, and with the help of drawings and annotations on screen in real time, photos and signage I can solve a lot of problems, Share screens and files...." Peer review by ALFREDO P, Publishing Manager

Sightcall Customer Insights, Testimonials and Case Studies

How does Sightcall facilitate Helpdesk Management?

How does Sightcall address your Collaboration Challenges?

How can Sightcall enhance your Customer Feedback Management process?

What Are the key features of Sightcall for Sales Document Management?

How does Sightcall address your Attendee Engagement Challenges?

What is Sightcall?

SightCall is a Visual Assistance Platform that blends the physical and digital worlds to create a collaborative environment that empowers the customers to meet challenging tasks with confidence and new insight. It controls, manages, and operates the network, providing the freedom to continually evolve and set the standard for visual assistance.

SightCall helps in achieving digital transformation across all service departments. It integrates seamlessly into the current processes, digitally transforming the gaps that can be improved with visual assistance and delight the customers with faster resolution rates and shorter service times. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence, and the best bandwidth consumption on the market.

Some of its features are automatic call distribution, AI Chatbot, augmented reality to take accurate measurements of real objects, chat over video, scan codes, mobile to mobile assistance, and more.

What is Sightcall used for?

Sightcall is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Helpdesk Management, Collaboration and Customer Feedback Management .

What are the top features of Sightcall?

Widgets, Recording and Personalization are some of the top features of Sightcall.

Who uses Sightcall?

Sightcall is used by Marketing And Advertising, Publishing and Education among other industries.

What are Sightcall alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Sightcall.

Where is Sightcall located?

Sightcall is headquartered at 330 Townsend St, Suite 209 San Francisco, CA 94107, US.

36 buyers and buying teams have used Cuspera to assess how well Sightcall solved their Webinar and Conferencing needs. Cuspera uses 2521 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Apria Healthcare - Hospital & Health Care

Apria Healthcare used SightCall for Salesforce to help patients set up and troubleshoot medical equipment at home. The challenge was to support high-risk patients remotely during the pandemic without... in-person visits. SightCall enabled video sessions, AR annotations, and barcode scanning, all integrated with Salesforce. This improved patient support, reduced technician visits, and made care more efficient. Both therapists and patients reported higher satisfaction and easier problem solving.

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AXA Greece - Insurance

SightCall helped AXA Greece modernize its insurance claims process. The company launched MyAXAway, a mobile app that lets customers show damage in real time using video. This cut claim processing tim...e from days to just 15 minutes. Customer satisfaction rose, with AXA Greece reaching an NPS of 85%. The company also expanded digital services, giving 37,000 policyholders access to online health consultations.

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Lercari Group - Insurance

SightCall helped Lercari Group move claim assessments from in-person to digital. The company used SightCall’s video and augmented reality tools to speed up claims and cut travel. Adjusters now respon...d to claims within twelve hours. Customer satisfaction and NPS rose from the mid-80s to over 90%. Travel distances for adjusters dropped by half, saving costs. Lercari Group now handles almost all claims digitally, even during COVID-19, with no loss in quality or service.

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Kraft Heinz - Food & Beverages

SightCall helped Kraft Heinz keep food safety inspections running during COVID-19. Kraft Heinz used SightCall for remote audits, document sharing, and live video inspections. The platform let experts... guide on-site staff, use AR annotations, and store visual records. Kraft Heinz reduced travel, made inspections faster, and increased the number of audits. Employees and partners gave strong positive feedback on the new process.

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iFit Health and Fitness - Health, Wellness And Fitness

SightCall for Customer Service helped iFit Health and Fitness fix equipment issues faster. Agents use live video to see problems and help customers right away. Over 80% of repair calls are now solved... remotely, up more than 20%. Agents save up to 4000 hours each week. First-time fix rates and customer satisfaction both improved. Over 85% of customers liked the live video support.

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MacDermid Graphics Solutions - Manufacturing - Large

SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed remote support tools that worked with Salesforce and mobile devices. SightCall enabled video sessions, AR... overlays, and hands-free work with smart glasses. Technicians could solve problems faster and reduce downtime. The solution improved customer satisfaction and streamlined field service operations.

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SightCall’s Bold New VISION of Enterprise Service Showcased on A&E's Trending Today

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Peers used Sightcall for helpdesk management and collaboration

Sightcall Competitors

Sightcall Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)

Software Failure Risk Guidance

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Overall Risk Meter

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Top Failure Risks for Sightcall

Sightcall News

Product
 

New SightCall VISION Console: A Faster, Simpler, and Secure Experience

SightCall has launched its new VISION Console, enhancing remote visual support with a redesigned interface, improved accessibility, and expanded capabilities. Key features include live video docking, WhatsApp meeting invites, image annotation, and AI face blur for privacy. The update aims to boost productivity and compliance across industries like field service, customer service, insurance, and telehealth.

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Product
 

Elevating the Claims Experience with Remote Visual Support

SightCall's VISION platform enhances insurance claims processing with remote visual support, integrating live video and AI to reduce cycle times and operational costs. This technology improves customer satisfaction by offering real-time claim assessments, cutting processing times by up to 60%, and lowering costs by around 30%. It supports compliance across major regions and is rapidly becoming a standard in the industry.

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Product
 

Introducing SightCall Snap: Visual Customer Support Embedded in NiCE CXone Interactions

SightCall introduces SightCall Snap, a visual customer support tool embedded in NiCE CXone, enabling agents to receive real-time visual media from customers without live video calls. This integration enhances customer service by reducing handle times and improving first contact resolution, particularly in high-volume sectors like e-commerce and telecom.

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Sightcall Profile

Company Name

Sightcall

Company Website

https://sightcall.com/

HQ Location

330 Townsend St, Suite 209 San Francisco, CA 94107, US

Employees

51-100

Social

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Financials

SERIES A