Customer stories

Popular Business Setting

Sightcall is popular in Marketing And Advertising, Publishing, and Education industries and is widely used by Small Business,Mid Market.

Sightcall Overview

SightCall is the leading AR-powered remote visual support platform for enterprise field and customer service. A new demo is available for viewing.

Sightcall Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...This way of direct collaboration provides greater security and confidence to our clients when making the decision to work together with us and this increases our profitability...." Peer review by Fabian D, Marketing Specialist, Marketing and Advertising

Sightcall Customer Insights, Testimonials and Case Studies

Why is Sightcall the best choice for Helpdesk Management?

What solutions does Sightcall provide for Collaboration?

Why is Sightcall the best choice for Customer Feedback Management?

What solutions does Sightcall provide for Sales Document Management?

What Are the key features of Sightcall for Attendee Engagement?

What is Sightcall?

SightCall is a Visual Assistance Platform that blends the physical and digital worlds to create a collaborative environment that empowers the customers to meet challenging tasks with confidence and new insight. It controls, manages, and operates the network, providing the freedom to continually evolve and set the standard for visual assistance.

SightCall helps in achieving digital transformation across all service departments. It integrates seamlessly into the current processes, digitally transforming the gaps that can be improved with visual assistance and delight the customers with faster resolution rates and shorter service times. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence, and the best bandwidth consumption on the market.

Some of its features are automatic call distribution, AI Chatbot, augmented reality to take accurate measurements of real objects, chat over video, scan codes, mobile to mobile assistance, and more.

What is Sightcall used for?

Sightcall is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Helpdesk Management, Collaboration and Customer Feedback Management .

What are the top features of Sightcall?

Widgets, Recording and Personalization are some of the top features of Sightcall.

Who uses Sightcall?

Sightcall is used by Marketing And Advertising, Publishing and Education among other industries.

What are Sightcall alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Sightcall.

Where is Sightcall located?

Sightcall is headquartered at 330 Townsend St, Suite 209 San Francisco, CA 94107, US.

36 buyers and buying teams have used Cuspera to assess how well Sightcall solved their Webinar and Conferencing needs. Cuspera uses 2521 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Sjóvá - Insurance

SightCall Visual Support helped Sjóvá improve their claims process. Sjóvá used SightCall to let agents assess damage remotely with video. This made claims faster and helped customers get service in h...ours instead of days. Sjóvá also cut travel costs and reduced carbon emissions. In 2022, about 25% of property claims were handled remotely. Sjóvá won an award for their environmental efforts.

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A global engineering company specializing in the production of elevators, escalators and moving walkways for commercial customers - Manufacturing

SightCall helped a global engineering company improve virtual tech support for its 20,000 field engineers. The company used SightCall's AR and AI tools, integrated with Salesforce, to support technic...ians remotely. Within six months, technician callout rates dropped by 19%. First-time fix rates rose by 50%, now exceeding 80%. The company also reduced truck trips, helping its carbon footprint.

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Central Bedfordshire Council - Government Administration

SightCall helped Central Bedfordshire Council improve tenant repair services. The council used SightCall to let maintenance teams see problems remotely and help tenants fix simple issues. This reduce...d the need for site visits and travel. First-time fix rates increased from 77.3% to 98.84%. Maintenance teams quickly cleared the repair backlog caused by COVID-19. Tenants reported high satisfaction with the new remote support system.

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B. Braun - Medical Devices

SightCall helps B. Braun support patients and medical devices with remote visual assistance. B. Braun uses SightCall integrated with Salesforce to guide patients through home dialysis treatments. Thi...s reduces service delays and improves equipment uptime. Patients feel more confident and independent using home therapy. The solution also brings economic benefits and eases pressure on the health system.

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iFit Health and Fitness - Health, Wellness And Fitness

SightCall for Customer Service helped iFit Health and Fitness fix equipment issues faster. Agents use live video to see problems and help customers right away. Over 80% of repair calls are now solved... remotely, up more than 20%. Agents save up to 4000 hours each week. First-time fix rates and customer satisfaction both improved. Over 85% of customers liked the live video support.

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MacDermid Graphics Solutions - Manufacturing

SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed a remote support tool that worked with Salesforce and was easy for technicians to use. SightCall let tech...nicians and customers connect by video, use AR overlays, and work hands-free with smart glasses. The solution reduced truck rolls by 20%. It also improved first-time fix rates and customer experience.

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SightCall’s Bold New VISION of Enterprise Service Showcased on A&E's Trending Today

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Peers used Sightcall for helpdesk management and collaboration

Sightcall Competitors

Sightcall Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

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Custom Reports

4.72/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)

Software Failure Risk Guidance

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Top Failure Risks for Sightcall

Sightcall News

Product
 

New SightCall VISION Console: A Faster, Simpler, and Secure Experience

SightCall has launched its new VISION Console, enhancing remote visual support with a redesigned interface, improved accessibility, and expanded capabilities. Key features include live video docking, WhatsApp meeting invites, image annotation, and AI face blur for privacy. The update aims to boost productivity and compliance across industries like field service, customer service, insurance, and telehealth.

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Product
 

Elevating the Claims Experience with Remote Visual Support

SightCall's VISION platform enhances insurance claims processing with remote visual support, integrating live video and AI to reduce cycle times and operational costs. This technology improves customer satisfaction by offering real-time claim assessments, cutting processing times by up to 60%, and lowering costs by around 30%. It supports compliance across major regions and is rapidly becoming a standard in the industry.

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Product
 

Introducing SightCall Snap: Visual Customer Support Embedded in NiCE CXone Interactions

SightCall introduces SightCall Snap, a visual customer support tool embedded in NiCE CXone, enabling agents to receive real-time visual media from customers without live video calls. This integration enhances customer service by reducing handle times and improving first contact resolution, particularly in high-volume sectors like e-commerce and telecom.

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Sightcall Profile

Company Name

Sightcall

Company Website

https://sightcall.com/

HQ Location

330 Townsend St, Suite 209 San Francisco, CA 94107, US

Employees

51-100

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Financials

SERIES A