Customer stories

Product Business Settings

Sightcall is popular in Marketing And Advertising, Publishing, and Education industries and is widely used by Small Business, Mid Market.

Sightcall Product Overview

SightCall is the leading AR-powered remote visual support platform for enterprise field and customer service. A new demo is available for viewing.

How satisfied the customers are with Sightcall use-cases

Reviews

"...SightCall turned out to be an excellent choice to integrate a turnkey cloud-based video collaboration offering...." Peer review by Bertrand Pourcelot, Managing Director, Centile

Sightcall Customer Insights, Testimonials and Case Studies

What solutions does Sightcall provide for Helpdesk Management?

How can Sightcall enhance your Collaboration process?

How can Sightcall enhance your Customer Feedback Management process?

How does Sightcall facilitate Sales Document Management?

How efficiently Does Sightcall manage your Attendee Engagement?

What is Sightcall?

SightCall is a Visual Assistance Platform that blends the physical and digital worlds to create a collaborative environment that empowers the customers to meet challenging tasks with confidence and new insight. It controls, manages, and operates the network, providing the freedom to continually evolve and set the standard for visual assistance.

SightCall helps in achieving digital transformation across all service departments. It integrates seamlessly into the current processes, digitally transforming the gaps that can be improved with visual assistance and delight the customers with faster resolution rates and shorter service times. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence, and the best bandwidth consumption on the market.

Some of its features are automatic call distribution, AI Chatbot, augmented reality to take accurate measurements of real objects, chat over video, scan codes, mobile to mobile assistance, and more.

What is Sightcall used for?

Sightcall is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Helpdesk Management, Collaboration and Customer Feedback Management .

What are the top features of Sightcall?

Widgets, Recording and Personalization are some of the top features of Sightcall.

Who uses Sightcall?

Sightcall is used by Marketing And Advertising, Publishing and Education among other industries.

What are Sightcall alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Sightcall.

Where is Sightcall located?

Sightcall is headquartered at 330 Townsend St, Suite 209 San Francisco, CA 94107, US.

36 buyers and buying teams have used Cuspera to assess how well Sightcall solved their Webinar and Conferencing needs. Cuspera uses 2521 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Flender - Mechanical Or Industrial Engineering

SightCall helped Flender launch its Remote Expert service for drive system support. Flender needed to replace an old solution that could not integrate with Salesforce Service Cloud. With SightCall, F...lender now gives remote visual support to customers and technicians, reducing downtime and service costs. The solution improved response times, cut travel needs, and increased remote resolution of service cases. Flender also reduced CO2 emissions and increased sales of service agreements.

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A leading energy technology firm, one of the world’s largest oil and gas exploration companies - Oil & Energy

SightCall Digital Flows helped a leading energy technology firm standardize maintenance work on offshore oil rigs. The company used SightCall for remote visual assistance and digital process automati...on. This reduced travel costs by hundreds of thousands of dollars in six months. Technicians now follow digital flows for repairs, ensuring accurate, auditable reports. The solution cut mistakes, improved safety, and saved time on training.

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Fike Corporation - Manufacturing

SightCall for Salesforce helped Fike Corporation move to virtual field service. Fike used to have slow response times and high travel costs due to legacy systems. With SightCall, they launched remote... visual support and integrated it with Salesforce. Technicians could now get help and training remotely. Fike saw a 90% drop in travel costs and a 70% decrease in customer response times. Customers and technicians both reported higher satisfaction.

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Central Bedfordshire Council - Government Administration

SightCall helped Central Bedfordshire Council improve tenant repair services. The council used SightCall to let maintenance teams see problems remotely and help tenants fix simple issues. This reduce...d the need for site visits and travel. First-time fix rates increased from 77.3% to 98.84%. Maintenance teams quickly cleared the repair backlog caused by COVID-19. Tenants reported high satisfaction with the new remote support system.

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iFit Health and Fitness - Health, Wellness And Fitness

SightCall for Customer Service helped iFit Health and Fitness fix equipment issues faster. Agents use live video to see problems and help customers right away. Over 80% of repair calls are now solved... remotely, up more than 20%. Agents save up to 4000 hours each week. First-time fix rates and customer satisfaction both improved. Over 85% of customers liked the live video support.

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Posti - Transportation/trucking/railroad

SightCall Visual Assistance for Salesforce Service Cloud helps Posti, Finland’s top postal and logistics provider, support customers at postal kiosks. Customers get help in one touch. The solution ma...kes customer service faster and more efficient. Posti improves customer experience and solves issues quickly. The process reduces business costs and meets customer expectations.

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SightCall’s Bold New VISION of Enterprise Service Showcased on A&E's Trending Today

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Peers used Sightcall for helpdesk management and collaboration

Sightcall Competitors

Sightcall Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)

Software Failure Risk Guidance

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Overall Risk Meter

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Top Failure Risks for Sightcall

Sightcall News

Product
 

New SightCall VISION Console: A Faster, Simpler, and Secure Experience

SightCall has launched its new VISION Console, enhancing remote visual support with a redesigned interface, improved accessibility, and expanded capabilities. Key features include live video docking, WhatsApp meeting invites, image annotation, and AI face blur for privacy. The update aims to boost productivity and compliance across industries like field service, customer service, insurance, and telehealth.

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Product
 

Elevating the Claims Experience with Remote Visual Support

SightCall's VISION platform enhances insurance claims processing with remote visual support, integrating live video and AI to reduce cycle times and operational costs. This technology improves customer satisfaction by offering real-time claim assessments, cutting processing times by up to 60%, and lowering costs by around 30%. It supports compliance across major regions and is rapidly becoming a standard in the industry.

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Product
 

Introducing SightCall Snap: Visual Customer Support Embedded in NiCE CXone Interactions

SightCall introduces SightCall Snap, a visual customer support tool embedded in NiCE CXone, enabling agents to receive real-time visual media from customers without live video calls. This integration enhances customer service by reducing handle times and improving first contact resolution, particularly in high-volume sectors like e-commerce and telecom.

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Sightcall Profile

Company Name

Sightcall

Company Website

https://sightcall.com/

HQ Location

330 Townsend St, Suite 209 San Francisco, CA 94107, US

Employees

51-100

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Financials

SERIES A