Sightcall Overview

SightCall is the leading AR-powered remote visual support platform for enterprise field and customer service. A new demo is available for viewing.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sightcall.

Other use cases:

  • Sales Document Management
  • Attendee Engagement
  • Call Recording
  • Workflow Management
  • Social Media Analytics
  • Advertisement
  • Public Relations
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Business Priorities

Attract More Attendees and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Sightcall.

Other priorities:

  • Scale Best Practices
  • Improve Internal Communications
  • Improve Efficiency
  • Grow Market Share
  • Improve Event ROI
  • Improve Digital And Social Presence
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Sightcall Use-Cases and Business Priorities: Customer Satisfaction Data

Sightcall works with different mediums / channels such as Video. Mobile. Promotions etc.

Sightcall's features include Widgets, Recording, Personalization, etc. and Sightcall support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Sightcall analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We surveyed 4000 customers through all the insurance companies asking them what should be done to manage their claim well?..." Peer review by Eric Renders, Director of Claims, AG Insurance

Sightcall, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sightcall

Top Industries

  • Marketing and Advertising
  • Publishing
  • Education

Popular in

  • Small Business
  • Mid Market

Sightcall is popular in Marketing And Advertising, Publishing, and Education and is widely used by Small Business, and Mid Market,

Sightcall Customer wins, Customer success stories, Case studies

How can Sightcall optimize your Helpdesk Management Workflow?

How can Sightcall optimize your Collaboration Workflow?

What solutions does Sightcall provide for Customer Feedback Management?

What Are the key features of Sightcall for Sales Document Management?

What solutions does Sightcall provide for Attendee Engagement?

36 buyers and buying teams have used Cuspera to assess how well Sightcall solved their Webinar and Conferencing needs. Cuspera uses 2521 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Sciex - Medical Devices

Sciex used SightCall Visual Support to help fix their precision machines faster. Before, machine downtime hurt productivity and customer satisfaction. With SightCall, Sciex can diagnose and solve pro...blems quickly using video, document sharing, and AR glasses. The solution connects experts and customers in real time and works with Salesforce and ServiceMax. Sciex now fixes more machines on the first visit, reduces repair times, and increases customer satisfaction. This also helps Sciex lower costs and create new revenue from visual assistance services.

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Bosch - Automotive

Bosch uses SightCall’s visual support platform to help technical support teams and customers fix product issues remotely. The solution lets hotline experts see what mechanics see and guide them throu...gh repairs. SightCall integrates with Bosch’s CRM and supports a custom app for self-service and video support. Bosch improved first contact resolution rates and reduced time to resolution. Mechanics feel empowered with easy access to service experts and self-service tools.

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B. Braun - Medical Devices

SightCall helps B. Braun support patients and medical devices with remote visual assistance. B. Braun uses SightCall integrated with Salesforce to guide patients through home dialysis treatments. Thi...s reduces service delays and improves equipment uptime. Patients feel more confident and independent using home therapy. The solution also brings economic benefits and eases pressure on the health system.

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AXA Greece - Insurance

SightCall helped AXA Greece modernize its insurance claims process. The company launched MyAXAway, a mobile app that lets customers show damage in real time using video. This cut claim processing tim...e from days to just 15 minutes. Customer satisfaction rose, with AXA Greece reaching an NPS of 85%. The company also expanded digital services, giving 37,000 policyholders access to online health consultations.

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iFit Health and Fitness - Health, Wellness And Fitness

SightCall for Customer Service helped iFit Health and Fitness fix equipment issues faster. Agents use live video to see problems and help customers right away. Over 80% of repair calls are now solved... remotely, up more than 20%. Agents save up to 4000 hours each week. First-time fix rates and customer satisfaction both improved. Over 85% of customers liked the live video support.

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Lercari Group - Insurance

SightCall helped Lercari Group move claim assessments from in-person to digital. The company used SightCall’s video and augmented reality tools to speed up claims and cut travel. Adjusters now respon...d to claims within twelve hours. Customer satisfaction and NPS rose from the mid-80s to over 90%. Travel distances for adjusters dropped by half, saving costs. Lercari Group now handles almost all claims digitally, even during COVID-19, with no loss in quality or service.

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SightCall’s Bold New VISION of Enterprise Service Showcased on A&E's Trending Today

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Frequently Asked Questions(FAQ)

for Sightcall

What is Sightcall?

SightCall is a Visual Assistance Platform that blends the physical and digital worlds to create a collaborative environment that empowers the customers to meet challenging tasks with confidence and new insight. It controls, manages, and operates the network, providing the freedom to continually evolve and set the standard for visual assistance.

SightCall helps in achieving digital transformation across all service departments. It integrates seamlessly into the current processes, digitally transforming the gaps that can be improved with visual assistance and delight the customers with faster resolution rates and shorter service times. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence, and the best bandwidth consumption on the market.

Some of its features are automatic call distribution, AI Chatbot, augmented reality to take accurate measurements of real objects, chat over video, scan codes, mobile to mobile assistance, and more.

What is Sightcall used for?

Sightcall is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Helpdesk Management, Collaboration and Customer Feedback Management .

What are the top features of Sightcall?

Widgets, Recording and Personalization are some of the top features of Sightcall.

Who uses Sightcall?

Sightcall is used by Marketing And Advertising, Publishing and Education among other industries.

What are Sightcall alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Sightcall.

Where is Sightcall located?

Sightcall is headquartered at 330 Townsend St, Suite 209 San Francisco, CA 94107, US.
lightning

Peers used Sightcall for helpdesk management and collaboration

Sightcall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)

Software Failure Risk Guidance

?

for Sightcall

Overall Risk Meter

Low Medium High

Top Failure Risks for Sightcall

Sightcall News

Product

New SightCall VISION Console: A Faster, Simpler, and Secure Experience

SightCall has launched its new VISION Console, enhancing remote visual support with a redesigned interface, improved accessibility, and expanded capabilities. Key features include live video docking, WhatsApp meeting invites, image annotation, and AI face blur for privacy. The update aims to boost productivity and compliance across industries like field service, customer service, insurance, and telehealth.

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Product

Elevating the Claims Experience with Remote Visual Support

SightCall's VISION platform enhances insurance claims processing with remote visual support, integrating live video and AI to reduce cycle times and operational costs. This technology improves customer satisfaction by offering real-time claim assessments, cutting processing times by up to 60%, and lowering costs by around 30%. It supports compliance across major regions and is rapidly becoming a standard in the industry.

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Product

Introducing SightCall Snap: Visual Customer Support Embedded in NiCE CXone Interactions

SightCall introduces SightCall Snap, a visual customer support tool embedded in NiCE CXone, enabling agents to receive real-time visual media from customers without live video calls. This integration enhances customer service by reducing handle times and improving first contact resolution, particularly in high-volume sectors like e-commerce and telecom.

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Sightcall Profile

Company Name

Sightcall

Company Website

https://sightcall.com/

HQ Location

330 Townsend St, Suite 209 San Francisco, CA 94107, US

Employees

51-100

Social

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Financials

SERIES A