Sightcall Overview

SightCall is the leading AR-powered remote visual support platform for enterprise field and customer service. A new demo is available for viewing.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sightcall.

Other use cases:

  • Sales Document Management
  • Attendee Engagement
  • Call Recording
  • Workflow Management
  • Social Media Analytics
  • Advertisement
  • Public Relations
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Business Priorities

Attract More Attendees and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Sightcall.

Other priorities:

  • Scale Best Practices
  • Improve Internal Communications
  • Improve Efficiency
  • Grow Market Share
  • Improve Event ROI
  • Improve Digital And Social Presence
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Sightcall Use-Cases and Business Priorities: Customer Satisfaction Data

Sightcall works with different mediums / channels such as Video. Mobile. Promotions etc.

Sightcall's features include Widgets, Recording, Personalization, etc. and Sightcall support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Sightcall analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It has incredible features which include Video conferencing, Real-time charts, Visual Support, Mobile Apps and Screen sharing...." Peer review by naomi m, Sales manager

Sightcall, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sightcall

Top Industries

  • Marketing and Advertising
  • Publishing
  • Education

Popular in

  • Small Business
  • Mid Market

Sightcall is popular in Marketing And Advertising, Publishing, and Education and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Sightcall Use Cases

What Are the key features of Sightcall for Helpdesk Management?

What solutions does Sightcall provide for Collaboration?

How does Sightcall facilitate Customer Feedback Management?

How can Sightcall enhance your Sales Document Management process?

What Are the key features of Sightcall for Attendee Engagement?

21+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Sightcall solved their Webinar and Conferencing needs. Cuspera uses 2521 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Case Studies

Automotive

CASE STUDY WashTec

WashTec used SightCall Visual Support to help technicians fix car wash system issues remotely. This reduced downtime and service costs. WashTec needed a way to support over 40,000 car washes worldwid...e without sending experts to every site. SightCall let experts see problems remotely and guide on-site staff. This helped WashTec solve problems faster and improve customer satisfaction.

Read more →
Manufacturing

CASE STUDY Airbus

SightCall helped Airbus improve productivity on their final production line. Airbus used SightCall to let workers start live visual support sessions with remote experts. This made it easier and faste...r to fix production issues. 96% of users said SightCall helped them solve problems more quickly. The average time to resolve issues dropped by 60 minutes.

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Manufacturing

CASE STUDY Koenig & Bauer

SightCall helped Koenig & Bauer improve their service with Visual Press Support. The solution uses AR-powered live video and works with Salesforce. Koenig & Bauer can now send experts anywhere virtua...lly. This change increased their first time fix rate and cut resolution time. Almost 80% of service cases are now solved remotely. Customers say the support is unique and simple.

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Hospital & Health Care

CASE STUDY GE Healthcare

SightCall helps GE Healthcare fix medical devices faster. Technicians use SightCall’s visual support to diagnose and repair equipment remotely. This reduces downtime and service costs for hospitals a...nd clinics. The platform is easy to use and works well even in low bandwidth areas. GE Healthcare saw higher resolution rates and faster maintenance, with turnaround times averaging six to eight hours.

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Hospital & Health Care

CASE STUDY Apria Healthcare

Apria Healthcare used SightCall for Salesforce to help patients set up and troubleshoot medical equipment at home. The challenge was to support high-risk patients remotely during the pandemic without... in-person visits. SightCall enabled video sessions, AR annotations, and barcode scanning, all integrated with Salesforce. This improved patient support, reduced technician visits, and made care more efficient. Both therapists and patients reported higher satisfaction and easier problem solving.

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Automotive

CASE STUDY Bosch

Bosch uses SightCall’s visual support platform to help technical support teams and customers fix product issues remotely. The solution lets hotline experts see what mechanics see and guide them throu...gh repairs. SightCall integrates with Bosch’s CRM and supports a custom app for self-service and video support. Bosch improved first contact resolution rates and reduced time to resolution. Mechanics feel empowered with easy access to service experts and self-service tools.

Read more →

Video

SightCall’s Bold New VISION of Enterprise Service Showcased on A&E's Trending Today

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Frequently Asked Questions(FAQ)

for Sightcall

What is Sightcall?

SightCall is a Visual Assistance Platform that blends the physical and digital worlds to create a collaborative environment that empowers the customers to meet challenging tasks with confidence and new insight. It controls, manages, and operates the network, providing the freedom to continually evolve and set the standard for visual assistance.

SightCall helps in achieving digital transformation across all service departments. It integrates seamlessly into the current processes, digitally transforming the gaps that can be improved with visual assistance and delight the customers with faster resolution rates and shorter service times. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence, and the best bandwidth consumption on the market.

Some of its features are automatic call distribution, AI Chatbot, augmented reality to take accurate measurements of real objects, chat over video, scan codes, mobile to mobile assistance, and more.

What is Sightcall used for?

Sightcall is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Helpdesk Management, Collaboration and Customer Feedback Management .

What are the top features of Sightcall?

Widgets, Recording and Personalization are some of the top features of Sightcall.

Who uses Sightcall?

Sightcall is used by Marketing And Advertising, Publishing and Education among other industries.

What are Sightcall alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Sightcall.

Where is Sightcall located?

Sightcall is headquartered at 330 Townsend St, Suite 209 San Francisco, CA 94107, US.
lightning

Peers used Sightcall for helpdesk management and collaboration

Sightcall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)

Software Failure Risk Guidance

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for Sightcall

Overall Risk Meter

Low Medium High

Top Failure Risks for Sightcall

Sightcall Profile

Company Name

Sightcall

Company Website

https://sightcall.com/

HQ Location

330 Townsend St, Suite 209 San Francisco, CA 94107, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A