Sightcall Overview

SightCall is the leading AR-powered remote visual support platform for enterprise field and customer service. A new demo is available for viewing.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sightcall.

Other use cases:

  • Sales Document Management
  • Attendee Engagement
  • Call Recording
  • Workflow Management
  • Social Media Analytics
  • Advertisement
  • Public Relations
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Business Priorities

Attract More Attendees and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Sightcall.

Other priorities:

  • Scale Best Practices
  • Improve Internal Communications
  • Improve Efficiency
  • Grow Market Share
  • Improve Event ROI
  • Improve Digital And Social Presence
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Sightcall Use-Cases and Business Priorities: Customer Satisfaction Data

Sightcall works with different mediums / channels such as Video. Mobile. Promotions etc.

Sightcall's features include Widgets, Recording, Personalization, etc. and Sightcall support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Sightcall analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It has incredible features which include Video conferencing, Real-time charts, Visual Support, Mobile Apps and Screen sharing...." Peer review by naomi m, Sales manager

Sightcall, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sightcall

Top Industries

  • Marketing and Advertising
  • Publishing
  • Education

Popular in

  • Small Business
  • Mid Market

Sightcall is popular in Marketing And Advertising, Publishing, and Education and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Sightcall Use Cases

How can Sightcall enhance your Helpdesk Management process?

What Are the key features of Sightcall for Collaboration?

How can Sightcall optimize your Customer Feedback Management Workflow?

Why is Sightcall the best choice for Sales Document Management?

How can Sightcall optimize your Attendee Engagement Workflow?

21+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Sightcall solved their Webinar and Conferencing needs. Cuspera uses 2521 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Posti

SightCall Visual Assistance for Salesforce Service Cloud helps Posti, Finland’s top postal and logistics provider, support customers at postal kiosks. Customers get help in one touch. The solution ma...kes customer service faster and more efficient. Posti improves customer experience and solves issues quickly. The process reduces business costs and meets customer expectations.

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Manufacturing

CASE STUDY Sandvik Mobiles

SightCall’s visual assistance platform helps Sandvik Mobiles deliver fast technical support for its equipment. Engineers connect with remote Sandvik specialists for live troubleshooting. This leads t...o quicker problem resolution and better teamwork. Sandvik Mobiles sees improved machine uptime and big cost savings. The company also reduces travel, cuts carbon emissions, and boosts customer satisfaction.

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Food & Beverages

CASE STUDY Kraft Heinz

SightCall helped Kraft Heinz keep food safety inspections running during COVID-19. Kraft Heinz used SightCall for remote audits, document sharing, and live video inspections. The platform let experts... guide on-site staff, use AR annotations, and store visual records. Kraft Heinz reduced travel, made inspections faster, and increased the number of audits. Employees and partners gave strong positive feedback on the new process.

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Insurance

CASE STUDY Lercari Group

SightCall helped Lercari Group move claim assessments from in-person to digital. The company used SightCall’s video and augmented reality tools to speed up claims and cut travel. Adjusters now respon...d to claims within twelve hours. Customer satisfaction and NPS rose from the mid-80s to over 90%. Travel distances for adjusters dropped by half, saving costs. Lercari Group now handles almost all claims digitally, even during COVID-19, with no loss in quality or service.

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Insurance

CASE STUDY Inter Mutuelles Habitat (IMH)

SightCall helps Inter Mutuelles Habitat (IMH) manage insurance claims with remote visual support. IMH uses SightCall to assess property damage without in-person visits. This speeds up claims, lowers ...costs, and improves customer service. Employees handle claims more easily with video and photo tools. Customers resolve claims faster and avoid long waits. IMH reports better case handling and smoother claims processing.

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Manufacturing

CASE STUDY MacDermid Graphics Solutions

SightCall helped MacDermid Graphics Solutions improve printer maintenance. The company needed a remote support tool that worked with Salesforce and was easy for technicians to use. SightCall let tech...nicians and customers connect by video, use AR overlays, and work hands-free with smart glasses. The solution reduced truck rolls by 20%. It also improved first-time fix rates and customer experience.

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Video

SightCall’s Bold New VISION of Enterprise Service Showcased on A&E's Trending Today

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sightcall

What is Sightcall?

SightCall is a Visual Assistance Platform that blends the physical and digital worlds to create a collaborative environment that empowers the customers to meet challenging tasks with confidence and new insight. It controls, manages, and operates the network, providing the freedom to continually evolve and set the standard for visual assistance.

SightCall helps in achieving digital transformation across all service departments. It integrates seamlessly into the current processes, digitally transforming the gaps that can be improved with visual assistance and delight the customers with faster resolution rates and shorter service times. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence, and the best bandwidth consumption on the market.

Some of its features are automatic call distribution, AI Chatbot, augmented reality to take accurate measurements of real objects, chat over video, scan codes, mobile to mobile assistance, and more.

What is Sightcall used for?

Sightcall is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Helpdesk Management, Collaboration and Customer Feedback Management .

What are the top features of Sightcall?

Widgets, Recording and Personalization are some of the top features of Sightcall.

Who uses Sightcall?

Sightcall is used by Marketing And Advertising, Publishing and Education among other industries.

What are Sightcall alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Sightcall.

Where is Sightcall located?

Sightcall is headquartered at 330 Townsend St, Suite 209 San Francisco, CA 94107, US.
lightning

Peers used Sightcall for helpdesk management and collaboration

Sightcall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (151)
Analytics

4.79/5 ★

Read Reviews (154)
Custom Reports

4.72/5 ★

Read Reviews (579)

Software Failure Risk Guidance

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for Sightcall

Overall Risk Meter

Low Medium High

Top Failure Risks for Sightcall

Sightcall News

Product

Introducing SightCall Snap: Visual Customer Support Embedded in NiCE CXone Interactions

SightCall introduces SightCall Snap, a visual customer support tool embedded in NiCE CXone, enabling agents to receive real-time visual media from customers without live video calls. This integration enhances customer service by reducing handle times and improving first contact resolution, particularly in high-volume sectors like e-commerce and telecom.

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Sightcall Profile

Company Name

Sightcall

Company Website

https://sightcall.com/

HQ Location

330 Townsend St, Suite 209 San Francisco, CA 94107, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A